Nvidia Shield TV does not play certain files.

[jrubio 0]

I am trying to play a video, The Daily Show, nothing fancy. It plays great using Emby on Chrome and using the Roku app and even via Plex and Kodi.

 

BUT, when I try to play it using my Nvidia Shield TV, nothing happens. I hit play and it hesitates for a while, screen goes black for a second or two and comes back to the starting place.  This only happens with The Daily Show, both episodes I have in there.  It seems to work fine with all the other videos I have and it only happens when using the Nvidia Shield TV.

 

Below is the error part I see, but the log file has tons of errors I have attached it here and I posted it here https://file.io/8NgqMC

 

2016-08-21 07:43:53.5734 Error ServiceStackHost: ServiceBase<TRequest>::Service Exception

    *** Error Report ***

    Version: 3.0.6070.0

    Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby-server -restartpath /usr/lib/emby-server/restart.sh

    Operating system: Unix 4.4.0.34

    Processor count: 8

    64-Bit OS: True

    64-Bit Process: True

    Program data path: /var/lib/emby-server

    Mono: 4.2.1 (Debian 4.2.1.102+dfsg2-7ubuntu4)

    Application Path: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe

    Comedy Central (US) does not have an image of type Primary

    MediaBrowser.Common.Extensions.ResourceNotFoundException

      at MediaBrowser.Api.Images.ImageService.GetImage (MediaBrowser.Api.Images.ImageRequest request, IHasImages item, Boolean isHeadRequest) <0x4209c0b0 + 0x0086b> in <filename unknown>:0

      at MediaBrowser.Api.Images.ImageService.Get (MediaBrowser.Api.Images.GetItemByNameImage request) <0x42125b00 + 0x00047> in <filename unknown>:0

      at (wrapper dynamic-method) System.Object:lambda_method (System.Runtime.CompilerServices.Closure,object,object)

      at ServiceStack.Host.ServiceRunner`1[TRequest].Execute (IRequest request, System.Object instance, ServiceStack.Host.TRequest requestDto) <0x41e732f0 + 0x003bd> in <filename unknown>:0

 

2016-08-21 07:43:53.5734 Error HttpServer: Error processing request for /emby/Studios/Comedy+Central+%28US%29/Images/Primary?MaxHeight=60&EnableImageEnhancers=true

    *** Error Report ***

    Version: 3.0.6070.0

    Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -programdata /var/lib/emby-server -restartpath /usr/lib/emby-server/restart.sh

    Operating system: Unix 4.4.0.34

    Processor count: 8

    64-Bit OS: True

    64-Bit Process: True

    Program data path: /var/lib/emby-server

    Mono: 4.2.1 (Debian 4.2.1.102+dfsg2-7ubuntu4)

    Application Path: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe

    Comedy Central (US) does not have an image of type Primary

    ServiceStack.HttpError

    No Stack Trace Available

    InnerException: MediaBrowser.Common.Extensions.ResourceNotFoundException

    Comedy Central (US) does not have an image of type Primary

      at MediaBrowser.Api.Images.ImageService.GetImage (MediaBrowser.Api.Images.ImageRequest request, IHasImages item, Boolean isHeadRequest) <0x4209c0b0 + 0x0086b> in <filename unknown>:0

      at MediaBrowser.Api.Images.ImageService.Get (MediaBrowser.Api.Images.GetItemByNameImage request) <0x42125b00 + 0x00047> in <filename unknown>:0

      at (wrapper dynamic-method) System.Object:lambda_method (System.Runtime.CompilerServices.Closure,object,object)

      at ServiceStack.Host.ServiceRunner`1[TRequest].Execute (IRequest request, System.Object instance, ServiceStack.Host.TRequest requestDto) <0x41e732f0 + 0x003bd> in <filename unknown>:0

comment

EmbyLog.txt

[jrubio 0]

Also, mkvinfo gives me this:

 

+ EBML head

|+ EBML version: 1

|+ EBML read version: 1

|+ EBML maximum ID length: 4

|+ EBML maximum size length: 8

|+ Doc type: matroska

|+ Doc type version: 4

|+ Doc type read version: 2

+ Segment, size 422690386

|+ Seek head (subentries will be skipped)

|+ EbmlVoid (size: 4027)

|+ Segment information

| + Timecode scale: 1000000

| + Muxing application: libebml v1.3.1 + libmatroska v1.4.2

| + Writing application: mkvmerge v7.9.0 ('Birds') 64bit

| + Duration: 1289.857s (00:21:29.857)

| + Date: Fri Aug 19 04:10:31 2016 UTC

| + Segment UID: 0xd7 0x8c 0xd1 0x65 0x1e 0x3d 0xf8 0xf7 0x50 0xb6 0xa2 0x4d 0xca 0x39 0xc3 0xea

|+ Segment tracks

| + A track

|  + Track number: 1 (track ID for mkvmerge & mkvextract: 0)

|  + Track UID: 4538321394314092351

|  + Track type: video

|  + Lacing flag: 0

|  + MinCache: 1

|  + Codec ID: V_MPEG4/ISO/AVC

|  + CodecPrivate, length 41 (h.264 profile: High @L4.0)

|  + Default duration: 16.949ms (59.000 frames/fields per second for a video track)

|  + Language: und

|  + Video track

|   + Pixel width: 1280

|   + Pixel height: 720

|   + Display width: 1280

|   + Display height: 720

| + A track

|  + Track number: 2 (track ID for mkvmerge & mkvextract: 1)

|  + Track UID: 964214581185826300

|  + Track type: audio

|  + Codec ID: A_AAC

|  + CodecPrivate, length 2

|  + Default duration: 21.333ms (46.875 frames/fields per second for a video track)

|  + Language: und

|  + Audio track

|   + Sampling frequency: 48000

|   + Channels: 2

|+ EbmlVoid (size: 1093)

|+ Cluster

[Luke 37248]

Hi, can you try upgrading to either mono 4.2.3.4 or 4.4.2?

[jrubio 0]

I don't know how to do that.  I'm running Ubuntu 16.04 (on the server)

[Luke 37248]

Hi @@jrubio, great things are coming to the next update of the app so please try this again. Take a look here if you're interested to learn more:

 

https://emby.media/community/index.php?/topic/42239-android-tv-beta-13x/

 

Thanks !