Trailers not working

[denisb88 1]

I am an Emby Premiere Lifetime user but no trailers works.

I get always the same error message "

Erreur vidéo

La lecture de la vidéo a rencontré une erreur

 

I use the last version of Emby on QNAP and QMONO 4.4 on a TS453a

 

How to fix it

Log example

 

 

http://192.168.1.100:8096/emby/videos/1acb8f72bc31f2f299d9e06ac25d1f8f/stream.mkv?DeviceId=fdc8c479fa48e08f2955359ffa8e0440&MediaSourceId=c5e381328dfc10da735284cfbc7e69c8&VideoCodec=h264&AudioCodec=mp3,aac&AudioStreamIndex=-1&VideoBitrate=130041491&AudioBitrate=128000&MaxAudioChannels=6&Level=51&Profile=high&PlaySessionId=c397e588a6c24767a7077357cb90c8d7&api_key=f0af0b9f77fc405882534a4260798d26&CopyTimestamps=true&ForceLiveStream=false&EnableSubtitlesInManifest=false

{"Protocol":"Http","Id":"c5e381328dfc10da735284cfbc7e69c8","Path":"http://cdn.movie-list.com/hd/31720.mp4","Type":"Default","Container":"mp4","Name":"c5e381328dfc10da735284cfbc7e69c8","ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":false,"SupportsDirectPlay":false,"RequiresOpening":false,"RequiresClosing":false,"MediaStreams":[{"Codec":"h264","IsInterlaced":false,"BitRate":1200000,"IsDefault":false,"IsForced":false,"Height":720,"Width":1280,"Profile":"main","Type":"Video","Index":-1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":3},{"Codec":"aac","DisplayTitle":"AAC2 ch","IsInterlaced":false,"BitRate":128000,"Channels":2,"SampleRate":44100,"IsDefault":false,"IsForced":false,"Type":"Audio","Index":-1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false}],"PlayableStreamFileNames":[],"Formats":[],"Bitrate":1328000,"RequiredHttpHeaders":{}}

/share/CACHEDEV1_DATA/.qpkg/Emby/Emby/ProgramData-Server/ffmpeg/20160215/ffmpeg -fflags +genpts -i "http://cdn.movie-list.com/hd/31720.mp4"-sn -codec:v:0 copy -map_metadata -1 -threads 0 -codec:a:0 copy -y "/share/CACHEDEV1_DATA/.qpkg/Emby/Emby/ProgramData-Server/transcoding-temp/cbc32c103838f5efc775961f9c3a50cb.mkv"


ffmpeg version N-52954-g295de3e-static http://johnvansickle.com/ffmpeg/ Copyright © 2000-2016 the FFmpeg developers
built with gcc 5.3.1 (Debian 5.3.1-8) 20160205
configuration: --enable-gpl --enable-version3 --disable-shared --disable-debug --enable-runtime-cpudetect --enable-libmp3lame --enable-libx264 --enable-libx265 --enable-libwebp --enable-libspeex --enable-libvorbis --enable-libvpx --enable-libfreetype --enable-fontconfig --enable-libxvid --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libtheora --enable-libvo-amrwbenc --enable-gray --enable-libopenjpeg --enable-libopus --enable-libass --enable-gnutls --enable-libvidstab --enable-libsoxr --enable-frei0r --enable-libfribidi --disable-indev=sndio --disable-outdev=sndio --enable-librtmp --enable-libmfx --cc=gcc
libavutil 55. 17.103 / 55. 17.103
libavcodec 57. 24.102 / 57. 24.102
libavformat 57. 25.100 / 57. 25.100
libavdevice 57. 0.101 / 57. 0.101
libavfilter 6. 31.100 / 6. 31.100
libswscale 4. 0.100 / 4. 0.100
libswresample 2. 0.101 / 2. 0.101
libpostproc 54. 0.100 / 54. 0.100
[tcp @ 0x3b2c340] Failed to resolve hostname cdn.movie-list.com: Name or service not known
http://cdn.movie-list.com/hd/31720.mp4:Input/output error

 

Edited August 4, 2016 by denisb88

[Luke 39622]

Hi, welcome, very sorry to hear about this. Can you please supply the info requested in how to report a media playback issue? Thanks!

[denisb88 1]

Media Playback Issues

• Please create a topic in the community.
• -------------> this topic
• Describe the problem in your own words, including what you're trying to accomplish, and where you're getting stuck. Make sure to indicate which Emby App you're using. If you're using a browser, then please indicate what browser you're using.
• ----------> when I try to read any trailer, I get en error message  Emby 3.0.6030 standard version x86 http://www.positiv-it.fr/QNAP/APP/Emby_3.0.6030.0_x86.qpkg.zip with Chrome  50.0.2661.75
• If you saw error messages, please tell us what they were. If the problem is difficult to explain, please include screenshots that demonstrate the issue.
• ---> 
• Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs.
• ---> directstream

•  

   

  http://192.168.1.100:8096/emby/videos/7f306e6a204ac74566c05cb950139f53/stream.mkv?DeviceId=fdc8c479fa48e08f2955359ffa8e0440&MediaSourceId=6a30b245945329d2363c70dd156d7c1a&VideoCodec=h264&AudioCodec=mp3,aac&AudioStreamIndex=-1&VideoBitrate=404082526&AudioBitrate=128000&MaxAudioChannels=6&Level=51&Profile=high&PlaySessionId=f9efb32a06dc4ca881189fa8c9bad154&api_key=f0af0b9f77fc405882534a4260798d26&CopyTimestamps=true&ForceLiveStream=false&EnableSubtitlesInManifest=false
  
  {"Protocol":"Http","Id":"6a30b245945329d2363c70dd156d7c1a","Path":"http://cdn.movie-list.com/hd/13minutes720.mp4","Type":"Default","Container":"mp4","Name":"6a30b245945329d2363c70dd156d7c1a","ReadAtNativeFramerate":false,"SupportsTranscoding":true,"SupportsDirectStream":false,"SupportsDirectPlay":false,"RequiresOpening":false,"RequiresClosing":false,"MediaStreams":[{"Codec":"h264","IsInterlaced":false,"BitRate":1200000,"IsDefault":false,"IsForced":false,"Height":720,"Width":1280,"Profile":"main","Type":"Video","Index":-1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Level":3},{"Codec":"aac","DisplayTitle":"AAC2 ch","IsInterlaced":false,"BitRate":128000,"Channels":2,"SampleRate":44100,"IsDefault":false,"IsForced":false,"Type":"Audio","Index":-1,"IsExternal":false,"IsTextSubtitleStream":false,"SupportsExternalStream":false}],"PlayableStreamFileNames":[],"Formats":[],"Bitrate":1328000,"RequiredHttpHeaders":{}}
  
  /share/CACHEDEV1_DATA/.qpkg/Emby/Emby/ProgramData-Server/ffmpeg/20160215/ffmpeg -fflags +genpts -i "http://cdn.movie-list.com/hd/13minutes720.mp4"-sn -codec:v:0 copy -map_metadata -1 -threads 0 -codec:a:0 copy -y "/share/CACHEDEV1_DATA/.qpkg/Emby/Emby/ProgramData-Server/transcoding-temp/7a5963b805111de65e8f634941ddfe16.mkv"
  
  
  ffmpeg version N-52954-g295de3e-static http://johnvansickle.com/ffmpeg/ Copyright © 2000-2016 the FFmpeg developers
  built with gcc 5.3.1 (Debian 5.3.1-8) 20160205
  configuration: --enable-gpl --enable-version3 --disable-shared --disable-debug --enable-runtime-cpudetect --enable-libmp3lame --enable-libx264 --enable-libx265 --enable-libwebp --enable-libspeex --enable-libvorbis --enable-libvpx --enable-libfreetype --enable-fontconfig --enable-libxvid --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libtheora --enable-libvo-amrwbenc --enable-gray --enable-libopenjpeg --enable-libopus --enable-libass --enable-gnutls --enable-libvidstab --enable-libsoxr --enable-frei0r --enable-libfribidi --disable-indev=sndio --disable-outdev=sndio --enable-librtmp --enable-libmfx --cc=gcc
  libavutil 55. 17.103 / 55. 17.103
  libavcodec 57. 24.102 / 57. 24.102
  libavformat 57. 25.100 / 57. 25.100
  libavdevice 57. 0.101 / 57. 0.101
  libavfilter 6. 31.100 / 6. 31.100
  libswscale 4. 0.100 / 4. 0.100
  libswresample 2. 0.101 / 2. 0.101
  libpostproc 54. 0.100 / 54. 0.100
  [tcp @ 0x3b2c320] Failed to resolve hostname cdn.movie-list.com: Name or service not known
  http://cdn.movie-list.com/hd/13minutes720.mp4:Input/output error

  Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. If a server transcoding log was also generated during playback (in the server logs folder), please attach that as well.

• File attached (I have replace my personal domain with mydomain)

log.txt

[denisb88 1]

Nobody to help me ?

[Luke 39622]

Every once in a while one of the trailer urls may go bad and that's what happened with this particular url.

[solabc16 379]

Hello @@denisb88

 

Although I can't resolve your problem directly, this is what the issue will be: http://emby.media/community/index.php?/topic/38629-trailers-dont-work-in-current-beta/?p=364634

 

This may be resolved in a more recent static build for your platform, or ideally switching to a non-static build.

 

- James