MCJones 1 Posted June 24, 2016 Share Posted June 24, 2016 When I try to open the server dashboard, all that is displayed is "Invalid Request" in the browser. It started when I tried to set a static IP address for the computer that runs the server after a windows 10 upgrade. A friend was having trouble connecting from outside, but my local devices had no problem. I have undone everything I did but still no access. I also tried uninstalling and reinstalling but still no luck. I've tried turning off the firewall and my antivirus, but that didn't work I've attached a log from after things went south as well as the latest after the reinstall. Love the product, but I'm stumped as to what to do next. Thanks -=Matt=- server-63602150400.txt server-63602299848.txt Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 24, 2016 Share Posted June 24, 2016 hi, what address are you trying to use in the browser? your external address or local address? Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 24, 2016 Author Share Posted June 24, 2016 It's trying to open http://localhost:8096/web/dashboard.html Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 24, 2016 Share Posted June 24, 2016 Are you sure the server is running? because your log looks OK to me and it shows hundreds of successful requests being satisfied over localhost. For testing purposes try removing any plugin dll files from C:\Users\Matt\AppData\Roaming\Emby-Server\plugins then startup the server. Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 24, 2016 Author Share Posted June 24, 2016 I don't have any plugins after the reinstall. I closed the server and restarted it as administrator, but the browser tried to open http://localhost:8096/web/wizardstart.html and still says invalid request. I've attached the log after restarting the server. server-63602316485.txt Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 24, 2016 Share Posted June 24, 2016 Ok, it appears to me that Emby Server is running normally but perhaps something is blocking the traffic. If you have any security software i would check that, and/or windows firewall. Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 24, 2016 Author Share Posted June 24, 2016 Turned off both the firewall and Avast anti virus but still not able to connect. Link to comment Share on other sites More sharing options...
ebr 14959 Posted June 24, 2016 Share Posted June 24, 2016 Turning off the firewall often will not solve these types of issues because I think Windows still restricts things when it isn't running. I would check its configuration instead and be sure the proper rules are in place. Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 24, 2016 Share Posted June 24, 2016 Also see if you can access the web interface using the server's ip address, for example, http://192.168.1.100:8096 Link to comment Share on other sites More sharing options...
Abobader 2958 Posted June 24, 2016 Share Posted June 24, 2016 Good day, Yes, some time localhost will have issue when looping, so make sure what IP settings you PC have and go directly to it as Luke said. Also, consider using another browser just for testing the issue. Again, enable your anti-virus, no need to disable it, then in it settings, give the emby server trusted flag. My best Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 24, 2016 Author Share Posted June 24, 2016 I already had the exception rule in the firewall. How do I know the Ip address I should use? Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 25, 2016 Share Posted June 25, 2016 You said you assigned a static ip address, right? that would be the one to use if that's the machine running emby server. Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 25, 2016 Author Share Posted June 25, 2016 Still says "invalid request". Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 25, 2016 Share Posted June 25, 2016 What about Abobader's advice, have you tried a different browser? Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 25, 2016 Author Share Posted June 25, 2016 Yes, same result. Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 25, 2016 Share Posted June 25, 2016 are you sure that emby server is running? what happens if you right click the tray icon, then select configure emby server? by tray icon i mean the green emby icon that appears near the windows clock after starting emby server. Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 25, 2016 Author Share Posted June 25, 2016 It's running. I can right click and restart it, but if I choose Configure Emby Server, I get invalid request. Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 25, 2016 Share Posted June 25, 2016 What it looks like to me is Emby Server is starting up normally without any problems, but then something out of our control is blocking network traffic from reaching the server. What that is we have no way of knowing, it's something purely environmental, which could be firewall, security software, or virus, malware, etc. What we can try to do is switch Emby Server to a new port in hopes that it might be able to trick whatever is blocking the traffic. Since you can't access the web interface, try the following. - Shutdown Emby Server, then use a text editor such as notepad to open the file C:\Users\Matt\AppData\Roaming\Emby-Server\config\system.xml - locate the setting HttpServerPortNumber. Change the value to 8096. - locate the setting IsPortAuthorized, change value to false Then save and close the file and start up emby server. Also in case you haven't tried this already, I would also reboot the computer. Link to comment Share on other sites More sharing options...
MCJones 1 Posted June 25, 2016 Author Share Posted June 25, 2016 No change. I'm thinking of the nuclear option going back to Windows 7 then updating to 10 again. This time setting a restore point. Link to comment Share on other sites More sharing options...
Abobader 2958 Posted June 25, 2016 Share Posted June 25, 2016 Good day, As Luke last reply, again change the 2 lines I highlight in the system.xml to be 8099, then save the file and restart the emby server: Let me know if that solve the issue. My best Link to comment Share on other sites More sharing options...
Luke 37252 Posted June 25, 2016 Share Posted June 25, 2016 Good day, As Luke last reply, again change the 2 lines I highlight in the system.xml to be 8099, then save the file and restart the emby server: Let me know if that solve the issue. My best Thanks Abo. If he's just testing inside his local network right now, the public port doesn't matter yet. The public port = the router port, which only comes into play for external connections. 1 Link to comment Share on other sites More sharing options...
Abobader 2958 Posted June 25, 2016 Share Posted June 25, 2016 Forgot to add, when the emby server running, simply try localhost:8099 or yourpcip:8099 from the browser. Link to comment Share on other sites More sharing options...
Abobader 2958 Posted June 25, 2016 Share Posted June 25, 2016 Thanks Abo. If he's just testing inside his local network right now, the public port doesn't matter yet. The public port = the router port, which only comes into play for external connections. Thanks Luke, yes true indeed. Link to comment Share on other sites More sharing options...
Guest asrequested Posted June 25, 2016 Share Posted June 25, 2016 What ISP and router are you using? I have comcast and the firewall in their Aris router caused some blocking issues for me. I had to disable it. I've since bought my own modem and router. Link to comment Share on other sites More sharing options...
Happy2Play 8356 Posted June 25, 2016 Share Posted June 25, 2016 @@MCJones are you running any malware/antivirus software? Link to comment Share on other sites More sharing options...
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