Cancel Beta tester!!!

[Stenovitch 0]

How do i cancel my beta release subscription? I'm pretty tired of emby for android not working on my Samsung Galaxy S3. Want the stable release back... How do i do that?

I have to use my browser version to access it every time... Have only worked for ONE day for the past 2 weeks

Edited June 20, 2016 by Stenovitch

[Luke 37086]

Hi, what issues are you having? thanks.

[Stenovitch 0]

It starts up and closes right after... I signed up for some beta release or something to correct the error, and that worked.. but for the past 2 weeks the programs starts op, and the loading circle starts but is notches and right after the program closes... I worked fine a few days ago, for ONE day, (had same problem before then) and then same problem.... Am i on a beta testing something? because it sucks and i just want the stable release so i can watch my movies...

[Luke 37086]

Hi, can you please provide a log from the app? Instructions are here:

 

http://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/

 

Thanks!

[Stenovitch 0]

 /android/data/com.mb.android/logs does not exist.. have only files and cache. There is a Log under files though

Edited June 20, 2016 by Stenovitch

[CBers 6771]

My logs are in: /sdcard/Android/data/com.mb.android/files/logs

[Stenovitch 0]

The latest log
 

23:17:59.978 [main] INFO  App - Searching for com.google.android.webview
23:18:00.001 [main] ERROR App - Android System WebView is not found
android.content.pm.PackageManager$NameNotFoundException
android.app.ApplicationPackageManager.getPackageInfo(ApplicationPackageManager.java:138)
com.mb.android.MainActivity.GetSystemWebViewChromiumVersion(MainActivity.java:191)
com.mb.android.MainActivity.enableSystemWebView(MainActivity.java:173)
com.mb.android.MainActivity.makeWebViewEngine(MainActivity.java:222)
org.apache.cordova.CordovaActivity.makeWebView(CordovaActivity.java:192)
org.apache.cordova.CordovaActivity.init(CordovaActivity.java:141)
org.apache.cordova.CordovaActivity.loadUrl(CordovaActivity.java:214)
com.mb.android.MainActivity.onCreate(MainActivity.java:141)
android.app.Activity.performCreate(Activity.java:6251)
android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1108)
android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2403)
android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2510)
android.app.ActivityThread.-wrap11(ActivityThread.java)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1363)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:148)
android.app.ActivityThread.main(ActivityThread.java:5463)
java.lang.reflect.Method.invoke(Native Method)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:726)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:616)
23:18:00.002 [main] INFO  App - Enabling Crosswalk due to older chromium version
23:18:00.126 [main] DEBUG App - AndroidSyncFileRepository started. syncPath: /storage/emulated/0/Android/data/com.mb.android/files/sync
23:18:00.297 [main] INFO  App - Searching for com.google.android.webview
23:18:00.299 [main] ERROR App - Android System WebView is not found
android.content.pm.PackageManager$NameNotFoundException
android.app.ApplicationPackageManager.getPackageInfo(ApplicationPackageManager.java:138)
com.mb.android.MainActivity.GetSystemWebViewChromiumVersion(MainActivity.java:191)
com.mb.android.MainActivity.enableSystemWebView(MainActivity.java:173)
com.mb.android.MainActivity.onCreate(MainActivity.java:148)
android.app.Activity.performCreate(Activity.java:6251)
android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1108)
android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2403)
android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2510)
android.app.ActivityThread.-wrap11(ActivityThread.java)
android.app.ActivityThread$H.handleMessage(ActivityThread.java:1363)
android.os.Handler.dispatchMessage(Handler.java:102)
android.os.Looper.loop(Looper.java:148)
android.app.ActivityThread.main(ActivityThread.java:5463)
java.lang.reflect.Method.invoke(Native Method)
com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:726)
com.android.internal.os.ZygoteInit.main(ZygoteInit.java:616)
23:18:00.299 [main] INFO  App - Enabling Crosswalk due to older chromium version
23:18:04.454 [main] DEBUG App - Calling MediaSyncAdapter.updateSyncPreferences. syncPath: null
23:18:09.044 [JavaBridge] INFO  App - Received instruction to updateCredentials
23:18:09.078 [JavaBridge] INFO  App - AppVersion: 2.7.03
23:18:09.079 [JavaBridge] INFO  App - DeviceId: f297c8ab75c21518
23:18:09.079 [JavaBridge] INFO  App - DeviceName: GTI9300
23:18:09.927 [JavaBridge] INFO  App - initStore called
23:18:09.933 [JavaBridge] DEBUG App - IAB helper created.
23:18:09.938 [JavaBridge] DEBUG App - Starting in-app billing setup.
23:18:09.995 [main] DEBUG App - Billing service connected.
23:18:10.003 [main] DEBUG App - Checking for in-app billing 3 support.
23:18:10.201 [main] DEBUG App - In-app billing version 3 supported for com.mb.android
23:18:10.208 [main] DEBUG App - Subscriptions AVAILABLE.
23:18:10.214 [main] DEBUG App - Starting async operation: refresh inventory
23:18:10.221 [Thread-903] DEBUG App - Querying owned items, item type: inapp
23:18:10.222 [Thread-903] DEBUG App - Package name: com.mb.android
23:18:10.314 [Thread-903] DEBUG App - Sku is owned: com.mb.android.unlock
23:18:10.324 [Thread-903] DEBUG App - Querying SKU details.
23:18:11.177 [JavaBridge] INFO  App - initialize origin_scoped 2D4B1DA3 2D4B1DA3
23:18:11.181 [JavaBridge] INFO  App - lastAppId 2D4B1DA3
23:18:11.211 [Thread-903] DEBUG App - Querying owned items, item type: subs
23:18:11.215 [Thread-903] DEBUG App - Package name: com.mb.android
23:18:11.220 [Thread-903] DEBUG App - Querying SKU details.
23:18:11.578 [Thread-903] DEBUG App - Ending async operation: refresh inventory
23:18:11.583 [main] INFO  App - Sending url to webView: IapManager.onStoreReady();
23:18:11.597 [JavaBridge] INFO  App - getPurchaseInfos
23:18:11.601 [JavaBridge] INFO  App - Checking purchase status of com.mb.android.unlock
23:18:11.603 [JavaBridge] DEBUG App - Starting async operation: refresh inventory
23:18:11.620 [Thread-910] DEBUG App - Querying owned items, item type: inapp
23:18:11.623 [Thread-910] DEBUG App - Package name: com.mb.android
23:18:11.633 [Thread-910] DEBUG App - Sku is owned: com.mb.android.unlock
23:18:11.634 [Thread-910] DEBUG App - Querying SKU details.
23:18:11.656 [JavaBridge] INFO  App - Received instruction to updateCredentials
23:18:11.923 [Thread-910] DEBUG App - Querying owned items, item type: subs
23:18:11.925 [Thread-910] DEBUG App - Package name: com.mb.android
23:18:11.935 [Thread-910] DEBUG App - Querying SKU details.
23:18:11.940 [Thread-910] DEBUG App - queryPrices: nothing to do because there are no SKUs.
23:18:11.942 [Thread-910] DEBUG App - Ending async operation: refresh inventory
23:18:11.943 [JavaBridge] INFO  App - *** IsPurchased Result: com.mb.android.unlock Success
23:18:11.946 [JavaBridge] INFO  App - Sending url to webView: window.IapManager.updateProduct("com.mb.android.unlock", true)
23:18:11.948 [JavaBridge] INFO  App - Checking purchase status of emby.supporter.monthly
23:18:11.949 [JavaBridge] DEBUG App - Starting async operation: refresh inventory
23:18:11.959 [Thread-912] DEBUG App - Querying owned items, item type: inapp
23:18:11.960 [Thread-912] DEBUG App - Package name: com.mb.android
23:18:11.978 [Thread-912] DEBUG App - Sku is owned: com.mb.android.unlock
23:18:11.979 [Thread-912] DEBUG App - Querying SKU details.
23:18:11.999 [Thread-912] DEBUG App - Querying owned items, item type: subs
23:18:12.002 [Thread-912] DEBUG App - Package name: com.mb.android
23:18:12.009 [Thread-912] DEBUG App - Querying SKU details.
23:18:12.011 [Thread-912] DEBUG App - queryPrices: nothing to do because there are no SKUs.
23:18:12.011 [Thread-912] DEBUG App - Ending async operation: refresh inventory
23:18:12.012 [JavaBridge] INFO  App - *** IsPurchased Result: emby.supporter.monthly Failure
23:18:12.013 [JavaBridge] INFO  App - Sending url to webView: window.IapManager.updateProduct("emby.supporter.monthly", false)
 

[Stenovitch 0]

i can produce logs for different days if needed

[Luke 37086]

what version of android?

[Stenovitch 0]

Android 6.0.1

[Luke 37086]

as a test, can you try going into the play store and installing the android system webview app?

[Stenovitch 0]

YEIY!!! it works now =) Thanks a lot =)

[Luke 37086]

Thanks, you didn't actually need to do that, but our app does perform better when the system webview app is installed and up to date.