iBoss 23 Posted June 19, 2016 Share Posted June 19, 2016 Hi all, When I start play my shows, the subtitle is shown twice. one of them is yellow and the second is white. I have attached the image of this issue. my emby server running on ubuntu server 12.04 Server ver: 3.0.5973.0 Any help Please? Thanks transcode-3ca98a68-1e15-48ea-b0f8-c6952e40f24c.txt server-63601891199.txt Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 20, 2016 Share Posted June 20, 2016 Server version 5973...? Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 20, 2016 Author Share Posted June 20, 2016 Server version 5973...? yes 3.0.5973.0 Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 21, 2016 Share Posted June 21, 2016 Are these graphic subs (pgs)? Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 21, 2016 Author Share Posted June 21, 2016 Are these graphic subs (pgs)? ssa only Link to comment Share on other sites More sharing options...
Luke 38096 Posted June 21, 2016 Share Posted June 21, 2016 this should be resolved with the next release of emby server because ssa is just going to burn in. Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 21, 2016 Share Posted June 21, 2016 It actually looks like that's what is happening already - they are burning in and then we are also displaying the external version. I think that is probably just a mistake in the current app mis-interpreting what to do with that type of sub and also should be addressed by both the new server and new subtitle handling of the app. Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 22, 2016 Author Share Posted June 22, 2016 (edited) Appreciate your support, thanks the yellow subtitle means burn on video? it always delay around +2 Sec. (do I need post a new topic?) Edited June 22, 2016 by iBoss Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 22, 2016 Share Posted June 22, 2016 No the yellow one is our manual one. The white ones are the ones I suspect are being burned in. Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 22, 2016 Author Share Posted June 22, 2016 the subtitle always delay around -2 Sec not +2 (my mistake). it's strange, the problem not from subtitle. When I try to compare Chrome and Apple TV, I found that on the same frame the time is different. the chrome play the movie same as original time but not on the Apple TV Please see the two screenshot (Chrome vs Apple TV) Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 22, 2016 Share Posted June 22, 2016 Is it possible for you to try the beta server? Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 22, 2016 Author Share Posted June 22, 2016 Sure, let me install it and come back for you Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 22, 2016 Author Share Posted June 22, 2016 I have installed the beta but does not work ... it keeps loading in chrome Home Page (please see the attached screenshot) in Apple TV it gives me an error (please see the attached screenshot). Ver 3.1.35.0 Ubuntu 12.04.5 server-63602226947.txt Link to comment Share on other sites More sharing options...
Luke 38096 Posted June 22, 2016 Share Posted June 22, 2016 Unfortunately that's only a small piece of the server log so we can't see the full picture. Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 22, 2016 Author Share Posted June 22, 2016 Unfortunately that's only a small piece of the server log so we can't see the full picture. What about this? server-63602226947.txt server-63602236800.txt Link to comment Share on other sites More sharing options...
Luke 38096 Posted June 23, 2016 Share Posted June 23, 2016 are there any ffmpeg logs generated while attempting to play? Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 23, 2016 Author Share Posted June 23, 2016 I can not log in using Apple TV at all. so I can not play anything. it give me an error as the file attached above. On Chrome it just keep loading. If I go to Anime folder (TV Shows), it is empty with loader indicator (keep loading). If I go to moves folder which has only 5 movies it also empty on all sections except the "suggestions" tab it shows the moves poster with loader indicator. I can play the movies from the "suggestions" tab normally. server-63602236800.txt server-63602226947.txt transcode-54b12974-daac-44d4-b88e-943e11ee8f69.txt transcode-b2e25bf2-36a9-4f93-a25f-3b62d12c4dc4.txt remux-63ed0602-4b7e-4a26-9d04-2e8b4bf619cf.txt remux-65e1906a-7062-48f8-ad57-211e0ecb1deb.txt remux-08398cbe-e755-4440-96b3-63e6b565b0ad.txt Link to comment Share on other sites More sharing options...
Luke 38096 Posted June 24, 2016 Share Posted June 24, 2016 Hi, try the newer beta, 3.1.37. Thanks. Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 24, 2016 Author Share Posted June 24, 2016 (edited) Thanks for your support. still keeping loading. Luke, ebr .. I have already sent to you the access details for my emby server. take a look please many thanks Edited June 24, 2016 by iBoss Link to comment Share on other sites More sharing options...
Luke 38096 Posted June 24, 2016 Share Posted June 24, 2016 Can you provide a new server log? thanks. Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 24, 2016 Share Posted June 24, 2016 It should have a 500 error in it somewhere because that's what I got just now when I tried to connect to your server. Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 24, 2016 Share Posted June 24, 2016 FYI Luke - I believe it is a query for resumables that is failing if that helps. Link to comment Share on other sites More sharing options...
Luke 38096 Posted June 24, 2016 Share Posted June 24, 2016 Thanks. Still need to see a log though. Link to comment Share on other sites More sharing options...
iBoss 23 Posted June 24, 2016 Author Share Posted June 24, 2016 Can you provide a new server log? thanks. sure server-63602379893.txt Link to comment Share on other sites More sharing options...
ebr 15235 Posted June 24, 2016 Share Posted June 24, 2016 iBoss - if you re-start the Apple TV app it should now handle that error properly and allow you to log in and test what we were originally trying to (the subtitles). Thanks. Link to comment Share on other sites More sharing options...
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