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App hangs on start


Go to solution Solved by kcdh,

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Posted

Hi,  

The app hangs on startup.  The screen says welcome and has a spinning wheel below it.  I've tried restarting the app and apple tv.  I've attached a log file.  

Log-2.txt.zip

Posted

Has it ever worked for you?

 

What version is your server?

Posted

I'm using version 3.0.5972.0 on an iMac.  The app had worked previously.  Two things that occurred since i had last used the app - i updated the server version and added approximately 150 tv shows to my library (approx 600 total with 7400 episodes).

Posted

Did you have it set to automatically log in and maybe the IP address of your server changed?

Posted

I have it set for automatic log in.  Pretty sure the ip address hasn't changed.  Also, the Apple Tv shows as an active device on the dashboard of server. 

Posted

Can you try uninstalling it to remove the auto login information and then re-install it and see if it can connect properly?

 

If that works, we'll have to figure out exactly what went wrong so we can address it.  Thanks.

Posted

Uninstalled and reinstalled app. Still hangs on welcome screen after login.

  • Solution
Posted

Just tried it a second time and it now works!

  • Like 1

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