Apple TV 4 and Arabic Subtitles

[iBoss 29]

Hi

 

I've emby server on my  ubuntu server 12.04

 

everything works good

 

I have an Arabic subtitle encoded to utf8, and it works perfectly on any web browser and emby iOS app

 

but on emby Apple TV app it give me an error screen (image attached)

 

Server ver: 3.0.5934.0

 

Any help Please?

transcode-7d29d0c6-e3a6-4dfd-b36e-14fe020558bd.txt

server-63599459214.txt

[ebr 15574]

Exactly when did you get that error?

 

What happened when you backed out of the error?

[iBoss 29]

it happen immediately after 10 sec of the beginning of the movie.

 

It happen at any Movie with Arabic subtitle.

 

I can not get rid of the error. (only by force quit of the app).

[ebr 15574]

Would it be possible for you to provide a sample media file that causes the issue?

[iBoss 29]

Thanks for trying to help   ... I hope this issue is solved soon

 

believe me you don't need any sample media to see this issue.

 

Just download the attached Arabic subtitle and use it with any movie. you'll see the error before the first one minute pass.

 

Don't forget that this issue only happened with Apple TV 4

subtitle.zip

Edited May 22, 2016 by iBoss

[ebr 15574]

Okay, I don't think this is the Arabic subtitles specifically but, rather, the specific content of these subs.

 

It is falling down first on the following line:

<b>،للحصول على صوت أقوى"

Notice that the line ends with a quote character (") but does not have another one.  and, it begins with what is a valid "tag" in xml ().

 

The parser is then trying to interpret that and it sees the quote start for the tag but reaches the end of the line before encountering another quote to end the string and the error produced is:

Premature end of tag data in tag b line 1

Honestly, I'm not sure what we can do about this...

 

Also, if you just hit the "menu" button on your remote, you will return to the video.  The next line may produce the error again but you can just hit "menu" again and you can stop the video and return to the app by hitting menu before another error.  You don't have to force-stop it because nothing is hung.

[iBoss 29]

this subtitle was encoded as widows-1256 before I convert it to utf8 and it was working with quote.

 

Do you thinks you can fix this soon. I really installed emby server just to use it with Apple TV

 

the problem not only with this error, it gives me another errors with another Arabic subtitle. (I will send to you another subtitle as soon as arrive at home)

 

and only this happened on Apple TV. iPhone and iPad work great

 

Thanks

[Luke 39617]

We are working on it  And thanks, yes, additional samples are helpful.

[iBoss 29]

Many many thanks

 

if you want any help that I can provide to you, please tell me.

 

I'll attached more subtitle with errors as I arrive my home

[ebr 15574]

Try re-starting the app either from the user menu or by force-closing it and play them again.

[iBoss 29]

Sorry I have not time yesterday to send to you another subtitle.

 

 

Try re-starting the app either from the user menu or by force-closing it and play them again.

 

after restarting the app, it works ... how? do you fix it and update the app?

[ebr 15574]

after restarting the app, it works ... how? do you fix it and update the app?

 

Yes.  Thanks for your help chasing it down.

[iBoss 29]

Thank you very much

 

now I can watching movies on Apple TV