bry` 0 Posted May 5, 2016 Share Posted May 5, 2016 (edited) I paid to unlock the app on my galaxy s6, watched a video for a few minutes,the app crashed and would not allow me to login again. When I finally got logged back in and went to resume it was requiring a premier account. Edited May 5, 2016 by bry` Link to comment Share on other sites More sharing options...
Luke 37084 Posted May 5, 2016 Share Posted May 5, 2016 Hi, sorry to hear this. Can you please provide a log from the app from that timeframe? Instructions are here: http://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ It may have just failed to validate the purchase with the app store. thanks. Link to comment Share on other sites More sharing options...
bry` 0 Posted May 8, 2016 Author Share Posted May 8, 2016 the first one is when it was successfully validated as purchased the second is when it started erroring. a8d2a29c-efc7-45d1-b7c7-08b641ace578 - sucess.log 40606857-4d4d-4a52-a6a6-d397c8f26d90 - error.log Link to comment Share on other sites More sharing options...
Luke 37084 Posted May 8, 2016 Share Posted May 8, 2016 Thanks. In the error scenario, did you have an internet connection at the time? The app will save the result so that you don't continue to need an internet connection, but if the validation has been lost then it will need access to the internet in order to validate. Also, please verify that the play store is functioning normally and hasn't been disabled. The validation depends on being able to communicate with app store services. Thanks. Link to comment Share on other sites More sharing options...
Silvercloak 0 Posted May 14, 2016 Share Posted May 14, 2016 I'm having the same exact problem, sorry for the dump but I have no idea which log you want. Silvercloak d4390003-af2d-4e05-bca9-2c7791d404ca.log c1b40149-ba88-43b7-bcdc-0f6dd716ae33.log b498b8f7-1f26-43c4-8b7e-5b88e2aba042.log abc8b935-f2e9-4d79-b8ae-3ba44fc79bff.log ade7fa83-3b42-4fda-8d2a-8cb072c4b052.log a33fbc7b-0677-4910-a7ca-de03f5dd40b0.log 502217f7-5109-47d0-9a0b-0fb703baa544.log 26a3a1a4-e341-4f95-8598-048001d8b254.log Link to comment Share on other sites More sharing options...
Luke 37084 Posted May 14, 2016 Share Posted May 14, 2016 I'm having the same exact problem, sorry for the dump but I have no idea which log you want. Silvercloak Hi, sorry to hear this. Can you describe the issue that you're having? It appears in your logs that we have successfully validated your purchase with the app store, although that's not to say there couldn't be an issue later on down the line. thanks. Link to comment Share on other sites More sharing options...
Silvercloak 0 Posted May 15, 2016 Share Posted May 15, 2016 I've upgraded to premier and its still crashing. Everytime I try to play something it just says "unfortunately emby has stopped" and I can send a report. Incredibly frustrating. I can't play ANYTHING on Ku android. It only worked briefly on my phone when I was out using open WiFi. Link to comment Share on other sites More sharing options...
Luke 37084 Posted May 15, 2016 Share Posted May 15, 2016 I've upgraded to premier and its still crashing. Everytime I try to play something it just says "unfortunately emby has stopped" and I can send a report. Incredibly frustrating. I can't play ANYTHING on Ku android. It only worked briefly on my phone when I was out using open WiFi. Did you send the report? Also please give the open beta a try and let me know if that behaves any differently: http://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ Thanks. Link to comment Share on other sites More sharing options...
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