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tvOS App and Manual Login


mam693
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Hi everyone!

Apple TV app is great so far. I just have one issue. The only way I can log in is via Emby Connect. When I tried to login by manually specifying the server address, it took that but wouldn't go past the username screen. This has popped up in the logs:

2016-04-04 16:42:26.8022 Info HttpServer: HTTP Response 401 to 10.10.10.25. Time: 0ms. http://10.10.1.15:8096/emby/users
2016-04-04 16:42:27.1618 Info HttpServer: HTTP GET https://HOSTNAME:8920/system/info/public. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-04 16:42:27.1774 Info HttpServer: HTTP Response 200 to 10.10.1.3. Time: 16ms. https://HOSTNAME:8920/system/info/public
2016-04-04 16:42:27.2087 Info HttpServer: HTTP GET https://HOSTNAME:8920/emby/users. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-04 16:42:27.2087 Error HttpAsyncTaskHandler: Error occured while Processing Request: Access token is required.
    *** Error Report ***
    Version: 3.0.5924.0
    Command line: C:\Users\USERNAME\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service
    Operating system: Microsoft Windows NT 6.2.9200.0
    Processor count: 16
    64-Bit OS: True
    64-Bit Process: True
    Program data path: C:\Users\USERNAME\AppData\Roaming\Emby-Server
    Application Path: C:\Users\USERNAME\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe
    Access token is required.
    MediaBrowser.Controller.Net.SecurityException
     at MediaBrowser.Server.Implementations.HttpServer.Security.AuthService.ValidateSecurityToken(IServiceRequest request, String token)
     at MediaBrowser.Server.Implementations.HttpServer.Security.AuthService.ValidateUser(IServiceRequest request, IAuthenticationAttributes authAttribtues)
     at ServiceStack.ServiceStackHost.ApplyRequestFiltersSingle(IRequest req, IResponse res, Object requestDto)
     at ServiceStack.ServiceStackHost.ApplyRequestFilters(IRequest req, IResponse res, Object requestDto)
     at ServiceStack.Host.RestHandler.ProcessRequestAsync(IRequest httpReq, IResponse httpRes, String operationName)

I am running the beta version of Emby server, build 5924, could that have something to do with it?

 

Thanks!

 

Matt

    

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I gave that a shot to no avail. I also tried on both of my Apple TV's just to see if that could've been causing an issue. Tried via IP, internal DNS name, and external DNS name as well.

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And what does the log look like?  Still errors?

 

Your machine is called "HOSTNAME"?  And you switched to port 8096?

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My machine locally is called Emby. I just edited that out as it contained the externally accessible URL and I just didn't want that exposed. The log looks exactly the same but with http and port 8096. 

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My brother got the same problem trying to login to my server manually. Changed the default port and all users hidden if it matters.

 

Skickat från min SM-G920F via Tapatalk

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My machine locally is called Emby. I just edited that out as it contained the externally accessible URL and I just didn't want that exposed. The log looks exactly the same but with http and port 8096. 

 

Why using the remote url?  Are you sure that is accessible via that route (loopback)?

 

Please do post a new, full log.  Thanks.

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I sent it to you in a PM.

 

But I'm using the remote URL to keep things consistent. Everything is configured properly on the network side of things for loopback and I haven't had any issues with other apps using the remote URL. I have since started using the internal IP of the Emby server for further testing just to rule out anything. 

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Okay, the error is occurring when you manually enter the user name not the server address.  I see that now.  This particular scenario (both server and user manually entered) probably wasn't tested enough so I'll have to see what can be done.  Thanks.

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Thank you, sorry for not being as clear with that. I really appreciate everything you and the Emby team has done. It's come a long way in such a short period of time!

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Restarted the app, got saw it updated to 1.0.2. Went through the manual connect process, entered in my server IP, then my username and it finally prompted for a password (yay!). Entered in the password and it said it couldn't connect. I tried multiple accounts with passwords and they all gave me the same error. I know the log is saying invalid username\password but I'm certain that I'm entering them correctly.

 

Thanks!

2016-04-05 18:56:20.2395 Info HttpServer: HTTP GET http://10.10.1.15:8096/emby/system/info/public. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-05 18:56:20.2551 Info HttpServer: HTTP Response 200 to 10.10.10.16. Time: 16ms. http://10.10.1.15:8096/emby/system/info/public
2016-04-05 18:56:20.2864 Info HttpServer: HTTP GET http://10.10.1.15:8096/emby/users/public. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-05 18:56:20.3020 Info HttpServer: HTTP Response 200 to 10.10.10.16. Time: 16ms. http://10.10.1.15:8096/emby/users/public
2016-04-05 18:56:20.6614 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:22.9115 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:24.9116 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:27.1616 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:29.4117 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:31.6618 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:32.9118 Info HttpServer: HTTP GET http://10.10.1.15:8096/emby/users. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-05 18:56:32.9118 Error HttpAsyncTaskHandler: Error occured while Processing Request: Access token is required.
	*** Error Report ***
	Version: 3.0.5926.0
	Command line: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 16
	64-Bit OS: True
	64-Bit Process: True
	Program data path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server
	Application Path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe
	Access token is required.
	MediaBrowser.Controller.Net.SecurityException
	   at MediaBrowser.Server.Implementations.HttpServer.Security.AuthService.ValidateSecurityToken(IServiceRequest request, String token)
	   at MediaBrowser.Server.Implementations.HttpServer.Security.AuthService.ValidateUser(IServiceRequest request, IAuthenticationAttributes authAttribtues)
	   at ServiceStack.ServiceStackHost.ApplyRequestFiltersSingle(IRequest req, IResponse res, Object requestDto)
	   at ServiceStack.ServiceStackHost.ApplyRequestFilters(IRequest req, IResponse res, Object requestDto)
	   at ServiceStack.Host.RestHandler.ProcessRequestAsync(IRequest httpReq, IResponse httpRes, String operationName)
	
2016-04-05 18:56:32.9118 Info HttpServer: HTTP Response 401 to 10.10.10.16. Time: 0ms. http://10.10.1.15:8096/emby/users
2016-04-05 18:56:33.2244 Info HttpServer: HTTP GET http://10.10.1.15:8096/system/info/public. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-05 18:56:33.2399 Info HttpServer: HTTP Response 200 to 10.10.10.16. Time: 16ms. http://10.10.1.15:8096/system/info/public
2016-04-05 18:56:33.2556 Info HttpServer: HTTP GET http://10.10.1.15:8096/emby/users. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-05 18:56:33.2556 Error HttpAsyncTaskHandler: Error occured while Processing Request: Access token is required.
	*** Error Report ***
	Version: 3.0.5926.0
	Command line: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 16
	64-Bit OS: True
	64-Bit Process: True
	Program data path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server
	Application Path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe
	Access token is required.
	MediaBrowser.Controller.Net.SecurityException
	   at MediaBrowser.Server.Implementations.HttpServer.Security.AuthService.ValidateSecurityToken(IServiceRequest request, String token)
	   at MediaBrowser.Server.Implementations.HttpServer.Security.AuthService.ValidateUser(IServiceRequest request, IAuthenticationAttributes authAttribtues)
	   at ServiceStack.ServiceStackHost.ApplyRequestFiltersSingle(IRequest req, IResponse res, Object requestDto)
	   at ServiceStack.ServiceStackHost.ApplyRequestFilters(IRequest req, IResponse res, Object requestDto)
	   at ServiceStack.Host.RestHandler.ProcessRequestAsync(IRequest httpReq, IResponse httpRes, String operationName)
	
2016-04-05 18:56:33.2556 Info HttpServer: HTTP Response 401 to 10.10.10.16. Time: 0ms. http://10.10.1.15:8096/emby/users
2016-04-05 18:56:33.9119 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:36.1620 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:38.4121 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:40.4121 Error SessionWebSocketListener: Unable to find session based on web socket message
2016-04-05 18:56:42.3966 Info HttpServer: HTTP POST http://10.10.1.15:8096/emby/Users/authenticatebyname. UserAgent: Emby/1 CFNetwork/758.3.15 Darwin/15.4.0
2016-04-05 18:56:42.3966 Info UserManager: Authentication request for marakovitsm has been denied.
2016-04-05 18:56:42.4122 Error DtoUtils: ServiceBase<TRequest>::Service Exception
	*** Error Report ***
	Version: 3.0.5926.0
	Command line: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 16
	64-Bit OS: True
	64-Bit Process: True
	Program data path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server
	Application Path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe
	Invalid user or password entered.
	MediaBrowser.Controller.Net.SecurityException
	   at MediaBrowser.Server.Implementations.Session.SessionManager.<AuthenticateNewSessionInternal>d__f2.MoveNext()
	--- End of stack trace from previous location where exception was thrown ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at MediaBrowser.Api.UserService.<Post>d__17.MoveNext()
	
2016-04-05 18:56:42.4122 Error HttpServer: Error processing request for /emby/Users/authenticatebyname
	*** Error Report ***
	Version: 3.0.5926.0
	Command line: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service
	Operating system: Microsoft Windows NT 6.2.9200.0
	Processor count: 16
	64-Bit OS: True
	64-Bit Process: True
	Program data path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server
	Application Path: C:\Users\marakovitsm\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe
	Invalid user or password entered.
	ServiceStack.HttpError
	No Stack Trace Available
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I tested this on my server with a user with a password and got in fine so I'm not sure what could be going wrong here...

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I'm going to spin up a fresh Windows VM and set up a clean test Emby server and see if the problem persists, narrow things down from there. Thanks for all the help!

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So I spun up the fresh Emby server, even made sure that it was on the same VLAN as the Apple TV to rule out any of that...still the same issues. And I'm running the stable build on this one as well. I can live with using an account with out a password for the time being, but I attached a log from the fresh server, in case it helps someone else further down the line.

server-63595560232.txt

Edited by mam693
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I'm curious have you tested with users with simple passwords (no special characters)? Does it still fail?

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I tried on the "production" server and still had the issue, I haven't tried on my test server yet. I'll try there when I get home.

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I'm sorry but I have no idea why this is a problem for you.  It appears to be something specific to your environment.

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  • 2 weeks later...

Hello, I'm also having the same issue. I chose my server, type my username hit return then nothing happens, I'm taken back to the "select server" screen...

I'm running emby on OSX. Were you able to solve this issue?

 

PS: There is no internet connection on both the server and the appletv.

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PS: There is no internet connection on both the server and the appletv.

 

It is impossible for this app to run without an internet connection.

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It is impossible for this app to run without an internet connection.

 

And just to clarify, this is the way tvOS apps work right now.

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Can you please explain why an internet connection is required to login to a local server?

 

I understand that some games might download additional data, but I can't find a reason for Emby to require internet :/

 

Do you load code or UI elements over the internet or something like that?

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