Stenovitch 0 Posted March 4, 2016 Share Posted March 4, 2016 Hi, When i run the app, the load circle stops, freezes, and after a while closes. I have tried the following. - Uninstalled the app. - Reinstalled the app. - Clear data, uninstall app, reinstall app. Still the same problem. My phone is an Samsung Galaxy S3 with android 5.1.1 Emby have worked before, and works with other phones... What am i doing wrong, why wont i work? A little annoying as i have paied money for the app, so i would like it to work. Right now i am using the browser version as it is the only way to get it to work. Hope you can help Link to comment Share on other sites More sharing options...
Luke 37196 Posted March 4, 2016 Share Posted March 4, 2016 Hi, at what point does the load circle freeze? Can you please provide a log from the app? http://emby.media/community/index.php?/topic/15638-how-to-report-an-android-problem/ Thanks. Link to comment Share on other sites More sharing options...
Stenovitch 0 Posted March 7, 2016 Author Share Posted March 7, 2016 Here is my log for 06-03-2016 01:00:29.175 [main] INFO App - Searching for com.google.android.webview01:00:29.181 [main] INFO App - com.google.android.webview version name: 48.0.2564.10601:00:29.182 [main] INFO App - com.google.android.webview version code: 25641060001:00:29.182 [main] INFO App - Parsing 48 to determine chromium version01:00:29.183 [main] INFO App - Chromium version: 4801:00:29.864 [main] DEBUG App - AndroidSyncFileRepository started. syncPath: /storage/emulated/0/emby/sync01:00:30.052 [main] INFO App - Searching for com.google.android.webview01:00:30.053 [main] INFO App - com.google.android.webview version name: 48.0.2564.10601:00:30.054 [main] INFO App - com.google.android.webview version code: 25641060001:00:30.054 [main] INFO App - Parsing 48 to determine chromium version01:00:30.054 [main] INFO App - Chromium version: 4801:00:30.058 [main] DEBUG App - Calling MediaSyncAdapter.updateSyncPreferences. syncPath: null01:00:33.086 [main] INFO App - file:///android_asset/www/bower_components/iron-flex-layout/classes/iron-shadow-flex-layout.html: Line 12 : This file is deprecated. Please use `iron-flex-layout/iron-flex-layout-classes.html`, and one of the specific dom-modules instead01:00:33.096 [main] INFO App - file:///android_asset/www/bower_components/iron-flex-layout/classes/iron-flex-layout.html: Line 14 : This file is deprecated. Please use `iron-flex-layout/iron-flex-layout-classes.html`, and one of the specific dom-modules instead01:00:33.733 [JavaBridge] INFO App - Received instruction to updateCredentials01:00:33.760 [JavaBridge] INFO App - AppVersion: 2.6.0301:00:33.761 [JavaBridge] INFO App - DeviceId: 1e0b428f-564d-a7b9-3537-42050717826801:00:33.762 [JavaBridge] INFO App - DeviceName: GTI930001:00:34.220 [JavaBridge] INFO App - initStore called01:00:34.252 [JavaBridge] DEBUG App - IAB helper created.01:00:34.266 [JavaBridge] DEBUG App - Starting in-app billing setup.01:00:34.280 [main] DEBUG App - Billing service connected.01:00:34.300 [main] DEBUG App - Checking for in-app billing 3 support.01:00:34.411 [main] DEBUG App - In-app billing version 3 supported for com.mb.android01:00:34.413 [main] DEBUG App - Subscriptions AVAILABLE.01:00:34.425 [main] DEBUG App - Starting async operation: refresh inventory01:00:34.464 [Thread-1811] DEBUG App - Querying owned items, item type: inapp01:00:34.465 [Thread-1811] DEBUG App - Package name: com.mb.android01:00:34.509 [Thread-1811] DEBUG App - Sku is owned: com.mb.android.unlock01:00:34.510 [Thread-1811] DEBUG App - Querying SKU details.01:00:34.713 [JavaBridge] INFO App - Received instruction to updateCredentials01:00:34.749 [main] INFO App - : Line 0 : /deep/ combinator is deprecated. See https://www.chromestatus.com/features/6750456638341120 for more details. 01:00:35.105 [Thread-1811] DEBUG App - Querying owned items, item type: subs01:00:35.107 [Thread-1811] DEBUG App - Package name: com.mb.android01:00:35.114 [Thread-1811] DEBUG App - Querying SKU details.01:00:35.394 [Thread-1811] DEBUG App - Ending async operation: refresh inventory01:00:35.463 [main] INFO App - Sending url to webView: IapManager.onStoreReady();01:00:35.505 [JavaBridge] INFO App - getPurchaseInfos01:00:35.509 [JavaBridge] INFO App - Checking purchase status of com.mb.android.unlock01:00:35.510 [JavaBridge] DEBUG App - Starting async operation: refresh inventory01:00:35.512 [Thread-1812] DEBUG App - Querying owned items, item type: inapp01:00:35.513 [Thread-1812] DEBUG App - Package name: com.mb.android01:00:35.520 [Thread-1812] DEBUG App - Sku is owned: com.mb.android.unlock01:00:35.521 [Thread-1812] DEBUG App - Querying SKU details.01:00:35.663 [Thread-1812] DEBUG App - Querying owned items, item type: subs01:00:35.664 [Thread-1812] DEBUG App - Package name: com.mb.android01:00:35.667 [Thread-1812] DEBUG App - Querying SKU details.01:00:35.667 [Thread-1812] DEBUG App - queryPrices: nothing to do because there are no SKUs.01:00:35.668 [Thread-1812] DEBUG App - Ending async operation: refresh inventory01:00:35.671 [JavaBridge] INFO App - *** IsPurchased Result: com.mb.android.unlock Success01:00:35.672 [JavaBridge] INFO App - Sending url to webView: window.IapManager.updateProduct("com.mb.android.unlock", true)01:00:35.676 [JavaBridge] INFO App - Checking purchase status of emby.supporter.monthly01:00:35.677 [JavaBridge] DEBUG App - Starting async operation: refresh inventory01:00:35.680 [Thread-1817] DEBUG App - Querying owned items, item type: inapp01:00:35.689 [Thread-1817] DEBUG App - Package name: com.mb.android01:00:35.693 [Thread-1817] DEBUG App - Sku is owned: com.mb.android.unlock01:00:35.694 [Thread-1817] DEBUG App - Querying SKU details.01:00:35.700 [Thread-1817] DEBUG App - Querying owned items, item type: subs01:00:35.700 [Thread-1817] DEBUG App - Package name: com.mb.android01:00:35.702 [Thread-1817] DEBUG App - Querying SKU details.01:00:35.704 [Thread-1817] DEBUG App - queryPrices: nothing to do because there are no SKUs.01:00:35.704 [Thread-1817] DEBUG App - Ending async operation: refresh inventory01:00:35.705 [JavaBridge] INFO App - *** IsPurchased Result: emby.supporter.monthly Failure01:00:35.705 [JavaBridge] INFO App - Sending url to webView: window.IapManager.updateProduct("emby.supporter.monthly", false)01:00:37.891 [JavaBridge] INFO App - Received instruction to updateCredentials01:01:02.787 [JavaBridge] INFO App - Received instruction to updateCredentials01:01:03.690 [JavaBridge] INFO App - Received instruction to updateCredentials01:01:06.091 [JavaBridge] INFO App - Received instruction to updateCredentials Link to comment Share on other sites More sharing options...
Luke 37196 Posted March 7, 2016 Share Posted March 7, 2016 at what point does the load circle freeze? Link to comment Share on other sites More sharing options...
Stenovitch 0 Posted March 7, 2016 Author Share Posted March 7, 2016 I get a short glimps of the top menu, then it goes black with the colored loading circle, when it comes to green the loader stops... Have tried to let it stay like that for an entire night... normally it just closes after a few minutes... Link to comment Share on other sites More sharing options...
Luke 37196 Posted March 7, 2016 Share Posted March 7, 2016 Can you try the open beta version and then provide a new log? http://emby.media/community/index.php?/topic/24350-android-open-beta-testing/ Thanks. Link to comment Share on other sites More sharing options...
Stenovitch 0 Posted March 7, 2016 Author Share Posted March 7, 2016 downloaded the beta... now it freezes at Select Server, with a blue loading circle... I have gotten to this point before... but with same result.. Link to comment Share on other sites More sharing options...
Luke 37196 Posted March 7, 2016 Share Posted March 7, 2016 can you please provide a new log? thanks. Link to comment Share on other sites More sharing options...
Stenovitch 0 Posted March 7, 2016 Author Share Posted March 7, 2016 (edited) Ny Log contains ip addresses i dont feel comfortable with posting public like this Edited March 7, 2016 by Stenovitch Link to comment Share on other sites More sharing options...
Luke 37196 Posted March 7, 2016 Share Posted March 7, 2016 You can PM it to me. Link to comment Share on other sites More sharing options...
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