ZoMbiiE.home 1 Posted December 21, 2015 Share Posted December 21, 2015 Hello Emby, big fan here and I've been using Emby for a few months now. I've been having a small issue. I have a supporter membership so I would assume that my users would not have to also pay for it correct? Because it seems like I'm having issues with a new user I added maybe a day ago. I have added them to my server via email confirmation link and I was able to log in on my device to ensure playback was working but when they try to sign in on their device it comes up with the please unlock this app message. Is the only way to get that to disappear to have them sign in through my wifi? Because he lives a town over and I would rather him avoid the drive. Sorry if it is a dumb question, I just haven't quite been caught up to date with everything on the app yet. Thanks in advance guys! Link to comment Share on other sites More sharing options...
Solution Luke 37065 Posted December 21, 2015 Solution Share Posted December 21, 2015 Hi, welcome, and yes that is correct. Our intention is to provide everyone in your household free access with your subscription, so that's why we have the one-time in-network requirement. This only has to happen once and then the result is remembered. For people not in your household, we do ask that they purchase the one-time unlock of $4.89. Thanks. 1 Link to comment Share on other sites More sharing options...
ZoMbiiE.home 1 Posted December 21, 2015 Author Share Posted December 21, 2015 Alright, just wanted to make sure. Thank you for the quick response! Also Merry Christmas to everyone. Link to comment Share on other sites More sharing options...
ZoMbiiE.home 1 Posted December 21, 2015 Author Share Posted December 21, 2015 By any chance does this also mean that they cannot connect through the web interface either? Link to comment Share on other sites More sharing options...
Luke 37065 Posted December 21, 2015 Share Posted December 21, 2015 No, the web version has no cost attached to it. 1 Link to comment Share on other sites More sharing options...
ZoMbiiE.home 1 Posted December 21, 2015 Author Share Posted December 21, 2015 Alright, thank you again for the quick response! Link to comment Share on other sites More sharing options...
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