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Paid for Emby Premiere but ...It dosen't acknowledge it?


kools00
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Basically, That's about it. Paid for it last night. didn't work thought i would give it a while but today its still telling me to purchase it. I have the receipt. it wont allow me to use the extra features. It hardly syncs with kodi? Is there some thing i'm doing wrong?

 

server version -Version 3.0.5781.4

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Hi, welcome. In addition to Ebr's questions above, did you enter your Emby Premiere key into the server dashboard as described in the confirmation email?

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Thanks for the fast responce ebr and Luke! :)  Luke, your answer fixed my problem. I had no idea i was supposed to do that. Thanks guys. This seems like a really nice community. Can't wait to keep exploring! :D :D :D

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Thanks for the fast responce ebr and Luke! :)  Luke, your answer fixed my problem. I had no idea i was supposed to do that. Thanks guys. This seems like a really nice community. Can't wait to keep exploring! :D :D :D

 

I'm glad you got it sorted out. I'd like to get your feedback here so that we can improve the process - did you just not read the instructions, or did you not get them at all? In addition to the email, the purchase process redirects you to a thank you page that also has this info. Thanks.

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  • 3 years later...
pipi pau

hi i already paid for emby premiere but i can't use it and im download the emby at raspberry pi3 model B+ using linux so i don't know where can i get the confirmation code. pls reply me asap cause im doing this for final project and my presentation is in thursday so pls help me  :(

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hi i already paid for emby premiere but i can't use it and im download the emby at raspberry pi3 model B+ using linux so i don't know where can i get the confirmation code. pls reply me asap cause im doing this for final project and my presentation is in thursday so pls help me  :(

 

Hi.  How did you purchase and using what email? 

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pipi pau

Hi.  How did you purchase and using what email? 

i don't put any email cause in the first place it didn't ask for an email and the tutorial doesn't show that we need to connect it with email so i don't notice it so how can i get the confirmation code ? really need a help its kinda urgent 

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i don't put any email cause in the first place it didn't ask for an email and the tutorial doesn't show that we need to connect it with email so i don't notice it so how can i get the confirmation code ? really need a help its kinda urgent 

 

How did you purchase?

 

Also, for faster help, you can email billingsupport@emby.media.

 

Thanks.

 

https://github.com/MediaBrowser/Wiki/wiki/How-is-the-Emby-Premiere-key-delivered-to-me

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pipi pau

How did you purchase?

 

Also, for faster help, you can email billingsupport@emby.media.

 

Thanks.

 

https://github.com/MediaBrowser/Wiki/wiki/How-is-the-Emby-Premiere-key-delivered-to-me

just using my bank card number , i can't connect to server i don't know why but can u help me its kinda urgent i need to present it tomorrow morning

Edited by pipi pau
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  • 4 weeks later...

I had a similar problem. 

It looks like the Homepage makes a call to  "mb3admin.com" to verify the Premiere status. Once that's done it seems to set a cookie at which point the prompt goes away.

Try running the homepage in private/incognito mode. If it works there, check your extensions.

Edited by cixel
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