Paid for Emby Premiere but ...It dosen't acknowledge it?

[kools00 1]

Basically, That's about it. Paid for it last night. didn't work thought i would give it a while but today its still telling me to purchase it. I have the receipt. it wont allow me to use the extra features. It hardly syncs with kodi? Is there some thing i'm doing wrong?

 

server version -Version 3.0.5781.4

[ebr 15665]

Syncing with Kodi is not an Emby Premiere feature.

 

Perhaps you should explain exactly what problem you are having and we can help.

 

How to Report a Problem

[Luke 40079]

Hi, welcome. In addition to Ebr's questions above, did you enter your Emby Premiere key into the server dashboard as described in the confirmation email?

[kools00 1]

Thanks for the fast responce ebr and Luke!   Luke, your answer fixed my problem. I had no idea i was supposed to do that. Thanks guys. This seems like a really nice community. Can't wait to keep exploring! :D

[Luke 40079]

Thanks for the fast responce ebr and Luke!   Luke, your answer fixed my problem. I had no idea i was supposed to do that. Thanks guys. This seems like a really nice community. Can't wait to keep exploring! :D

 

I'm glad you got it sorted out. I'd like to get your feedback here so that we can improve the process - did you just not read the instructions, or did you not get them at all? In addition to the email, the purchase process redirects you to a thank you page that also has this info. Thanks.

[pipi pau 0]

hi i already paid for emby premiere but i can't use it and im download the emby at raspberry pi3 model B+ using linux so i don't know where can i get the confirmation code. pls reply me asap cause im doing this for final project and my presentation is in thursday so pls help me 

[ebr 15665]

hi i already paid for emby premiere but i can't use it and im download the emby at raspberry pi3 model B+ using linux so i don't know where can i get the confirmation code. pls reply me asap cause im doing this for final project and my presentation is in thursday so pls help me 

 

Hi.  How did you purchase and using what email? 

[pipi pau 0]

Hi.  How did you purchase and using what email? 

i don't put any email cause in the first place it didn't ask for an email and the tutorial doesn't show that we need to connect it with email so i don't notice it so how can i get the confirmation code ? really need a help its kinda urgent 

[ebr 15665]

i don't put any email cause in the first place it didn't ask for an email and the tutorial doesn't show that we need to connect it with email so i don't notice it so how can i get the confirmation code ? really need a help its kinda urgent 

 

How did you purchase?

 

Also, for faster help, you can email billingsupport@emby.media.

 

Thanks.

 

https://github.com/MediaBrowser/Wiki/wiki/How-is-the-Emby-Premiere-key-delivered-to-me

[pipi pau 0]

How did you purchase?

 

Also, for faster help, you can email billingsupport@emby.media.

 

Thanks.

 

https://github.com/MediaBrowser/Wiki/wiki/How-is-the-Emby-Premiere-key-delivered-to-me

just using my bank card number , i can't connect to server i don't know why but can u help me its kinda urgent i need to present it tomorrow morning

Edited December 3, 2019 by pipi pau

[Luke 40079]

Please email billingsupport@emby.media

 

Thanks !

[cixel 0]

I had a similar problem. 

It looks like the Homepage makes a call to  "mb3admin.com" to verify the Premiere status. Once that's done it seems to set a cookie at which point the prompt goes away.

Try running the homepage in private/incognito mode. If it works there, check your extensions.

Edited December 31, 2019 by cixel