ebr 14958 Posted November 17, 2015 Share Posted November 17, 2015 Okay, that screen is different from the first one you showed. What we need is the server log with the new version Luke gave you from when you went into that screen, pasted in the key and hit the "Save" button. Link to comment Share on other sites More sharing options...
Steverido 6 Posted November 17, 2015 Author Share Posted November 17, 2015 Okay, that screen is different from the first one you showed. What we need is the server log with the new version Luke gave you from when you went into that screen, pasted in the key and hit the "Save" button. I have attached the file from the server logs. It is saying that the CoverArt has expired! server-63583291030.txt Link to comment Share on other sites More sharing options...
ebr 14958 Posted November 17, 2015 Share Posted November 17, 2015 Maybe Luke can find a specific message he is looking for. I don't see any errors there which would indicate that the key is simply incorrect. Link to comment Share on other sites More sharing options...
Luke 37232 Posted November 17, 2015 Share Posted November 17, 2015 no that all looks fine to me. i would try removing the key and re-adding it. then provide that log. thanks. Link to comment Share on other sites More sharing options...
ebr 14958 Posted November 17, 2015 Share Posted November 17, 2015 no that all looks fine to me. i would try removing the key and re-adding it. then provide that log. thanks. That's what I just told him to do. 1 Link to comment Share on other sites More sharing options...
Steverido 6 Posted November 17, 2015 Author Share Posted November 17, 2015 no that all looks fine to me. i would try removing the key and re-adding it. then provide that log. thanks. I have attached the two logs. I deleted the key and saved. I also restarted the server then added the key again and restarted the server. It is still saying it is an invalid key where you input the supporter key. There is no gold tag to state that I am a supporter and the green note in the top right corner is still there requesting to support Emby. Do you think it might help if I uninstall and delete the folders and then reinstall again Guys? server-63583374871.txt server-63583374890.txt Link to comment Share on other sites More sharing options...
Luke 37232 Posted November 17, 2015 Share Posted November 17, 2015 since there are no errors, are you certain the key is correct? double check with the email you received. if you still think it's correct, send a PM to ebr or myself with the key and the email address and we'll verify it. 1 Link to comment Share on other sites More sharing options...
Steverido 6 Posted November 17, 2015 Author Share Posted November 17, 2015 Thanks for the continued support Gents. It is working now. Link to comment Share on other sites More sharing options...
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