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In-App Purchase not working on FireTV Stick

unlock firetv amazon stick purchase in app

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#1 raidmyck OFFLINE  

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Posted 10 August 2015 - 07:13 PM

Hi,

 

I've installed the Emby App for FireTV Stick and the app itself works really, really great!

Unfortunately, as of today the app has stopped working in terms of playback. It says I have to either unlock or become a supporter, although the trial period cannot be over (since I installed the app for the first time a few days ago).

 

As the actual app worked perfectly fine, I was going to perform the in-app purchase anyway, but here's my problem:

After I log in the app, I select "unlock" and in the next screen "next". The app is loading shortly and I find myself in the main menu again where I've pressed "unlock" before (no error screens, etc.).

 

Any Ideas? I've tried reinstalling the app and even did a reset of the FireTV Stick, but the issue is still coming up :/

Since everything else is working just fine, I think I can rule out any problems with the link to my amazon account, etc.

 

Any help is appreciated! :-)

 

/edit: I also confirmed that In-App purchases are enabled.

 

/edit2: It seems the reset has at least helped with the trial issue: I can now use the trial version until 22nd of August. Unlocking still doesn't work, though.


Edited by raidmyck, 11 August 2015 - 09:22 AM.


#2 ebr OFFLINE  

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Posted 11 August 2015 - 09:48 AM

Where are you in the world?

 

Do any other purchase operations from other apps work?



#3 raidmyck OFFLINE  

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Posted 11 August 2015 - 11:47 AM

I live in Germany. I also bought the FireTV Stick via German Amazon.

 

I just downloaded two apps with in-app purchase options - they don't work either... So it seems to be an issue with the Amazon app store.

I'll keep you posted.



#4 pditty1995 OFFLINE  

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Posted 14 August 2015 - 09:58 AM

I had a similar problem, however mine was created by unistalling emby on the fire tv stick (that I had already unlocked) and then trying to reinstall.  

 

I wanted to try out the new VLC engine but when I did it asked me to UNLOCK again.  I contacted amazon and they refunded my money and let me purchase it again.

 

BTW.....I'm having all kinds of problems with the latest version of emby for fire tv.  The only way I can get live tv to actually display any kind of picture is to turn on VLC decode of transcoded streams.  But then its very choppy.  If i turn it off I get no video at all!  All of this used to work before I updated.



#5 ebr OFFLINE  

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Posted 14 August 2015 - 12:41 PM

BTW.....I'm having all kinds of problems with the latest version of emby for fire tv.  The only way I can get live tv to actually display any kind of picture is to turn on VLC decode of transcoded streams.  But then its very choppy.  If i turn it off I get no video at all!  All of this used to work before I updated.

 

What is your Live TV setup?







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