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F*** YOU! Microsoft! Guide Issues MUST READ!!!


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#1 JeremyFr79 OFFLINE  

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Posted 11 July 2015 - 08:28 PM

Ok sorry for the post topic but MS can suck a fat one.  Not sure if many of you realized this yet but MS has decided to change guide providers for the EPG.

 

They were using Zap2It and have decided to switch to some provider noone has ever heard of, called Rovio (apparently it was always used on the XBone EPG)

 

At any rate I had to discover this the hard way by chance of having to reformat my Win7 MC machine today only to find it refuses to connect to download the setup data.

 

There's already a thread going on the green button in regards to this "cutover" or as I'd like to call it right now ROYALLY FUCKING OUR CUSTOMERS IN THE ASS

 

I've been fighting with this for a few hours, ironically it's not affecting my Win8 machine (it connects just fine pulls down the "tv setup data" just fine)

 

Links below are to MS's little itty bitty post about this cutover and also the thread on the green button of many more unhappy people.

 

 

http://www.thegreenb....php?f=5&t=8903

 

https://support.micr...n-us/kb/3078428



#2 Luke OFFLINE  

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Posted 11 July 2015 - 08:39 PM

so the guide abruptly switches providers? or only if you reinstall windows?



#3 JeremyFr79 OFFLINE  

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Posted 11 July 2015 - 08:57 PM

No they started the switch on the 7th I believe.

#4 Deihmos OFFLINE  

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Posted 11 July 2015 - 09:00 PM

The guide works fine though. Didn't even see any difference.


Edited by Deihmos, 11 July 2015 - 09:05 PM.

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#5 JeremyFr79 OFFLINE  

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Posted 11 July 2015 - 09:19 PM

Its rolling out in waves....

#6 JeremyFr79 OFFLINE  

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Posted 11 July 2015 - 09:20 PM

If you go into about guide and it shows zap2it you havent got the new guide yet.


Edited by JeremyFr79, 11 July 2015 - 09:34 PM.


#7 Koleckai Silvestri OFFLINE  

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Posted 11 July 2015 - 10:45 PM

It is an unfortunate move but makes sense since they are ending support for Media Center. Though I thought Rovio were the Angry Bird people. Didn't know they did anything with live television.


Edited by Koleckai Silvestri, 11 July 2015 - 10:46 PM.


#8 Deihmos OFFLINE  

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Posted 11 July 2015 - 10:47 PM

I don't know it works fine here. Those on greenbutton said they like the new guide data a lot more than the last guide because almost every show now has a marquee in the guide info. 

 

I had that issue you describe a long time ago. It probably just means a server is down because I tried it a little later and it worked fine.


Edited by Deihmos, 11 July 2015 - 10:48 PM.

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#9 JeremyFr79 OFFLINE  

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Posted 11 July 2015 - 11:03 PM

Sorry I had the name wrong it's rovi, not rovio.  What I've been reading is the data is hit or miss, many are reporting incorrect lineups, (or no lineup at all) missing channels, missing data, etc.


Edited by JeremyFr79, 11 July 2015 - 11:04 PM.


#10 JeremyFr79 OFFLINE  

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Posted 11 July 2015 - 11:04 PM

It is an unfortunate move but makes sense since they are ending support for Media Center. Though I thought Rovio were the Angry Bird people. Didn't know they did anything with live television.

Media Center support will last untill 2022/2023 when support for Win8 ends, while it's true that there is no longer a media center team at MS they still have to support it.


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#11 Koleckai Silvestri OFFLINE  

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Posted 11 July 2015 - 11:12 PM

Media Center support will last untill 2022/2023 when support for Win8 ends, while it's true that there is no longer a media center team at MS they still have to support it.

 

Actually they don't. In that there is nothing legally requiring them to support the App for another 7-8 years. They just killed a bunch of apps and will be pulling support by next month. However by switching providers to the one used by Media Center's successor, the XBOX One, they are prolonging what little support you'll receive on an application that hasn't been updated since Windows XP.


Edited by Koleckai Silvestri, 11 July 2015 - 11:14 PM.


#12 Luke OFFLINE  

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Posted 11 July 2015 - 11:14 PM

Right, they have to support it, but that doesn't mean they have to give it much priority. For example, they may have decided that they wanted to move forward with this new guide and that they didn't want to have to pay for or maintain two services. So they forcibly switched everyone over to the new service, even if it's not a perfect fit for WMC. And they probably knew of the side effects but they decided that as long as users can see a program title and press play, then it's good enough for the old software. Not that I am justifying that but these are the kinds of decisions that are made at every software company.


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#13 JeremyFr79 OFFLINE  

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Posted 11 July 2015 - 11:34 PM

Right, they have to support it, but that doesn't mean they have to give it much priority. For example, they may have decided that they wanted to move forward with this new guide and that they didn't want to have to pay for or maintain two services. So they forcibly switched everyone over to the new service, even if it's not a perfect fit for WMC. And they probably knew of the side effects but they decided that as long as users can see a program title and press play, then it's good enough for the old software. Not that I am justifying that but these are the kinds of decisions that are made at every software company.

Considering they purposely setup a page for comments/feedback on the cutover it would seem they do "care" at least somewhat that it's working right.  Remember people in the last 2 years have paid 100 bux to get media center as an addon to Windows8 so for them to really screw things up could legally and monetarily bite them in the ass if someone was smart enough to start a class action.  I'm not saying this issue is worthy of legal action yet that's still to be seen as the day's and weeks go by.



#14 JeremyFr79 OFFLINE  

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Posted 12 July 2015 - 03:55 AM

After literally fighting with this for close to 9 hours I finally got it resolved.  It would seem that MS/Akamai is having some serious issues right now and DNS was pointing to bad addresses (while they resolved and responded they were not allowing access to data)  I finally found a set of working IP's to use in my Host's file that someone local to my area posted up tonight on the MS feedback site in regards to the guide cutover.  Once I put them in my HOSTS file it FINALLY worked!  



#15 trooper11 OFFLINE  

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Posted 14 July 2015 - 10:27 AM

After literally fighting with this for close to 9 hours I finally got it resolved.  It would seem that MS/Akamai is having some serious issues right now and DNS was pointing to bad addresses (while they resolved and responded they were not allowing access to data)  I finally found a set of working IP's to use in my Host's file that someone local to my area posted up tonight on the MS feedback site in regards to the guide cutover.  Once I put them in my HOSTS file it FINALLY worked!


So is the guide data working well for you now that the issue was resolved?


It seems like MS just wanted everyone on the same guide data, I'm not sure what is so bad about the new provider, but as long as it can equal the old provider and the transition smooths out over time, it should be fine.
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#16 JeremyFr79 OFFLINE  

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Posted 14 July 2015 - 04:11 PM

So is the guide data working well for you now that the issue was resolved?


It seems like MS just wanted everyone on the same guide data, I'm not sure what is so bad about the new provider, but as long as it can equal the old provider and the transition smooths out over time, it should be fine.

So far yes.



#17 drakus72 OFFLINE  

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Posted 15 July 2015 - 03:16 PM

Rumor has it Live TV coming to XBox1 which would explain the guide update/change.

 

http://www.theverge....ta-tv-us-canada

 

http://www.digitaltr...ater-this-year/

 

It has been rumored for a while that M$ will back the xbox 1 a media center. Their next console is supposed to be everything in 1. Gaming/TV/DVR etc.

 

But we will see next year or 2017 for that.


Edited by drakus72, 15 July 2015 - 03:17 PM.

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#18 JeremyFr79 OFFLINE  

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Posted 16 July 2015 - 01:31 AM

Rumor has it Live TV coming to XBox1 which would explain the guide update/change.

 

http://www.theverge....ta-tv-us-canada

 

http://www.digitaltr...ater-this-year/

 

It has been rumored for a while that M$ will back the xbox 1 a media center. Their next console is supposed to be everything in 1. Gaming/TV/DVR etc.

 

But we will see next year or 2017 for that.

ROVI was already used from day 1 for XBOne, however they now have swtiched WMC to use ROVI as well.



#19 Tester OFFLINE  

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Posted 16 July 2015 - 11:47 AM

Anyone having guide issues should definitely read this GreenButton thread, many users have been able to overcome/fix guide issues ( myself included ) due to the changeover.

 

http://www.thegreenb....php?f=6&t=8903

 

Good luck guys !!


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#20 mlcarson OFFLINE  

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Posted 22 July 2015 - 06:04 AM

Lots of people are having issues.  It's not just the unable to connect to the download server but the actual guide data.   Most of the issues are able to be solved by using the third party GuideTool program but in my case there are OTA channels with no guide service available and with guide service that got the timezone wrong.   I've submitted tickets to Rovi and to Microsoft but no response from either party.   The Zap2it guide data was working perfectly.

 

I've also got Tivo and even they can't seem to get all of the guide data right but do respond to tickets and are working on it.  I'm considering switching my WMC service to Emby and using Schedules Direct for guide data but haven't quite decided to make the move yet.  I'd lose my DRM channels - HBO/Cinemax and the like but suspect I'd have a better system in the long run. How's EmbyTV with respect to channel changes?   Switching between channels in WMC was very fast compared to most of the alternatives.  This is with an HDHomeRun Prime and an HDHR4-2US.   I've also got an original HDHR-US but it doesn't look like that's supported by Emby since it's not DLNA. 






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