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Long delay opening TV Collection

Collection Emby for WMC

Best Answer ebr , 09 June 2015 - 11:25 AM

Never mind on the event log.  I think I found it.

 

Please try 282.

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#41 ebr ONLINE  

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Posted 08 May 2015 - 08:43 AM

The delay you are seeing is all about server or network response.  The requests for children are simply timing out.

 

Be sure you disable all anti-malware on both ends (as a test) because sometimes that can mess with network traffic.



#42 DarkKniyt (John) OFFLINE  

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Posted 08 May 2015 - 09:10 AM

ebr, I did do as you suggest yesterday, with no changes.

I also removed everything from my network except the server and htpc.

I even wiped out my router settings and loaded up basic settings.

Had no firewalls or anything running, all shut down.

Same issues.

 

As I explained in my other post (images errors), I re-installed the Server and MBClassic after completely removing them.

I did this about 3 weeks ago or so and things seemed to be fine foe a bit but started having the Delay issues again.

This time I changed my folder structures to abide by the new recommended structure.

I had the Image Download errors, after a few server restarts they went away??

 

I am still testing the new installs to see if I run into any problems.

 

Thanks again for your help. I appreciate how quick you jump on these posts!



#43 DarkKniyt (John) OFFLINE  

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Posted 15 May 2015 - 10:08 AM

Solidus28 - Can you tell me if you are using MetaBrowser as your metadata manager or are you using EMBY?

Also, if you are using Emby, did you use MetaBrowser in the past?

 

I haven't tested this yet but I did find a formatting error in the movie.xml files.

Evidently a recent change in Emby has changed the formatting of the movie.xml.

I am submitting a request to Fatal (metabrowser) to look into this.

I don't know if this change makes a difference or not.

 

Thanks.



#44 solidus28 OFFLINE  

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Posted 15 May 2015 - 11:25 AM

I do not use MetaBrowser, but I did at one time.  It's been a while now, since we Emby can handle it now.  But I definitely have shows & movies that were in my library when I was still using MetaBrowser.  Interesting find  :)



#45 solidus28 OFFLINE  

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Posted 15 May 2015 - 11:26 AM

If it matters, I was using MyMovies before that.  I honestly don't remember, I guess MyMovies had it's own metadata manager.  It's been several years, but I occasionally run across the old MyMovies images and xmls in my library.



#46 DarkKniyt (John) OFFLINE  

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Posted 17 May 2015 - 05:21 PM

Solidus - Do you remember when you started noticing the delays.

It wouldn't have been around this past February would it?



#47 solidus28 OFFLINE  

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Posted 18 May 2015 - 06:44 AM

I honestly don't recall.  I want to say it was happening in February, but don't recall when it started.  Wish I had something more concrete, but it's just a guess.  What happened in February?  :)



#48 DarkKniyt (John) OFFLINE  

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Posted 18 May 2015 - 08:34 AM

I'm actually not completely sure but I've found on the forum here a number of posts where people started having some odd issues in February.

I know that my problem started occurring in February and just got worse.

Maybe I'm just grasping for straws!!??



#49 solidus28 OFFLINE  

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Posted 18 May 2015 - 09:03 AM

Is there any way to roll back to an old client and server version before February to test the theory?

#50 DarkKniyt (John) OFFLINE  

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Posted 19 May 2015 - 02:07 PM

Actually was going to post this same question to find out.



#51 ebr ONLINE  

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Posted 19 May 2015 - 02:46 PM

No there really isn't but that really wouldn't help much.  There are too many variables involved so we wouldn't really learn anything.

 

The net problem is the requests to the server are timing out.  I'm not saying this is your problem, but in all other instances where this was happening, it was finally traced to a network or hardware issue.



#52 DarkKniyt (John) OFFLINE  

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Posted 20 May 2015 - 10:41 AM

OK. Can you tell me what the following error is referring to?

 

Error getting response from http:// 192.168.10.10:8096/mediabrowser/Users/e1ede334-6876-4112-bb96-e0fa4fbd89c8/Items/44025bd5-05a9-3728-5a14-eabbb1d6114a?format=Json

Specifically the 44025bd5...........

 

I've searched for this file(?) on the server and my htpc, no luck finding it.

Is it an entry in a file pointing to another file or what?

 

So far I have ruled out everything I can think of, corrupted data/xml files, harddrive, cat6 cable, antivirus, firewall.

Only thing I have left is my router and to test this I am going to patch my htpc to my server pc.

The reason I'm asking the above question is that I am only having delay issues in Classic when accessing TV Shows and want to know what exactly is being delayed.

I am having no issues with Movies, Music, Photos, etc..

I also have no issues with Emby-Web or Theater.


Edited by DarkKniyt (John), 20 May 2015 - 06:00 PM.


#53 DarkKniyt (John) OFFLINE  

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Posted 20 May 2015 - 06:12 PM

Well, I think I've run out of options here.

I have tested everything I can think of.

What I have tested do far:

 

Changed all of my media to conform to the suggested formats.

Rebuilt all of my metadata using Emby (was originally built via Metabrowser).

Rebuilt the Emby Server (more than once).

Moved all of my TV Shows from the original harddrive to a new harddrive.

Switched the new harddrive containing my TV Shows from existing external 4-bay into a different external 4-bay.

Switched out routers.

Restored original router and ran just the server and htpc on it.

Used a patch cable between Server and HTPC directly.

 

Did all the above and am still having delay issues (Timed Out log errors) on TV Series, not any other media.

 

If anyone can give me any additional ideas/tests I can do, to try to fix this issue it would be much appreciated.



#54 ebr ONLINE  

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Posted 20 May 2015 - 06:25 PM

That number is an ID we use to uniquely identify items.

 

If you are still getting time out errors I'm lost as well.  Something is taking too long for some reason.



#55 DarkKniyt (John) OFFLINE  

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Posted 21 May 2015 - 07:17 AM

No there really isn't but that really wouldn't help much.  There are too many variables involved so we wouldn't really learn anything.

 

The net problem is the requests to the server are timing out.  I'm not saying this is your problem, but in all other instances where this was happening, it was finally traced to a network or hardware issue.

ebr - can you expand on this?

You say "in all other instances", are there posts with the solution(s)?

Or, can you tell me what specific solutions were found?

 

Also, if I could install an earlier version of the client/server software (say from Nov/Dec), it may not prove out what is actually wrong, but if I continued to have delays I would feel very confident that it is not some type of software issue and more likely a network/hardware issue.

I'm just not convinced it's one or the other yet as every test I've performed has resulted in no changes.



#56 ebr ONLINE  

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Posted 21 May 2015 - 08:15 AM

One of them is here: http://emby.media/co...table/?p=189183

 

And another experience was my own. 

 

Another user found that Avast being installed in his systems was slowing everything way down.



#57 DarkKniyt (John) OFFLINE  

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Posted 21 May 2015 - 09:22 AM

Thanks ebr. I am going at this as a hardware issue, just trying to come up with additional tests I can run without buying new hardware not knowing what the root cause is.

 

What did your issue turn out to be?



#58 ebr ONLINE  

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Posted 21 May 2015 - 05:25 PM

I replaced the hard drive on the HTPC machine.  It doesn't make any sense to me why this would solve the problem but it did.



#59 xliv OFFLINE  

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Posted 21 May 2015 - 07:04 PM

Another user found that Avast being installed in his systems was slowing everything way down.

 

Yes ebr, that was me - but I think it was more than slowing down. Had "stopped responding" a lot, but also real crashes. Always happened in series.

I used to clear the image cache (empty the folders with images) because each time MBC crashed or stopped responding, I got some corrupted images (half downloaded).

 

When it used to happen a lot, I had a lot of those in my server side:

Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.

Could it be that Avast, some firewalls and other anti-virus are thinking the data sent by Emby server is a threat and are closing the connection?

 

 

Unfortunately, lately it started happening again, even though I switched from Avast to MSE.

I need to try with no anti-virus, and no firewall on the server side to see if it's related.



#60 DarkKniyt (John) OFFLINE  

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Posted 21 May 2015 - 09:02 PM

I tested with no anti-virus or firewall software running.

I've also moved all my TV Series to a different drive and ran tests on both drives and they check out fine.

I actually have two separate drives for all of my TV Series.

I took one out of the NAS I have and put it into the Server PC.

Hooked up a different router and connected the Server and Client to it (no other pcs attached).

I took one of my client machines and loaded the server software on it.

All the above made no difference.

 

There has to be a reason this is happening to me and others and at this point I'm convinced it's not a network issue.

And after the tests I did using a different pc, switching hardware, re-installs of client/server including re-installing Win7 on the machines I'm running out of hardware & software I can test.

 

The only other test I can think to make would be to load a previous version of MB3 & MB3-Classic but that appears to not be available.

So at this point I feel all I can do is either live with it the way it is or move on to something else.







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