saitoh183 137 Posted March 19, 2015 Share Posted March 19, 2015 Its been 2 days that i am no longer able to play mkv files i just get failed to play...offline and online Log - ERROR - PlaybackService - 20150319 170607 - 13.log: Sequence: 13 Date/time: 2015-03-19T17:06:07.3110210+00:00 Level: ERROR Thread: 3 Logger: PlaybackService ------------------------ Supernatural - 10X15 - The Things They Carried : Media Failed Error: Windows.UI.Xaml.ExceptionRoutedEventArgs ------------------------ Session: {"PackageArchitecture":"Neutral","PackageFullName":"436337Illusions.com.MediaBrowser_3.1.0.240_neutral__77hd5e1v1hqs4","PackagePublisher":"CN=CA9FBA89-9B8C-4501-9177-37B89E41D3FF","PackagePublisherId":"77hd5e1v1hqs4","PackageResourceId":"","PackageVersion":"3.1.0.240","InstallationId":"fa2b5e28-b125-47e9-85f2-e4e74243952a"} Log - 20150319.log 11|2015-03-19T17:06:06.5645228+00:00|INFO|3|PlaybackService|Playing item: Supernatural - 10X15 - The Things They Carried, Position: 0 13|2015-03-19T17:06:07.3110210+00:00|ERROR|3|PlaybackService|Supernatural - 10X15 - The Things They Carried : Media Failed Error: Windows.UI.Xaml.ExceptionRoutedEventArgs non mkv work Link to comment Share on other sites More sharing options...
7illusions 1249 Posted March 19, 2015 Share Posted March 19, 2015 To things: Which os for the device Windows 8.1 or 10 Which serverversion: Stable, Beta or Dev: Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 19, 2015 Author Share Posted March 19, 2015 (edited) To things: Which os for the device Windows 8.1 or 10 Which serverversion: Stable, Beta or Dev: @@7illusions Sorry...win 8.1 and Beta: 3.0.5518.7 i just saw there is a new beta release...should i update and try again? Edited March 19, 2015 by saitoh183 Link to comment Share on other sites More sharing options...
7illusions 1249 Posted March 19, 2015 Share Posted March 19, 2015 Yes. But the current app only supports Stable server Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 19, 2015 Author Share Posted March 19, 2015 Yes. But the current app only supports Stable server but why would playback be affected while in offline mode and it has always worked since the release of offline mode on win8 and my server build Link to comment Share on other sites More sharing options...
7illusions 1249 Posted March 19, 2015 Share Posted March 19, 2015 Do you have a file on the device that used to work and stopped working? (not resynced, just stopped) Most likely something in the Beta-server is broken when it comes to transcoding the file from mkv to a format that the app can handle. That's my guess as to why it stopped working all of a sudden. Link to comment Share on other sites More sharing options...
Luke 37064 Posted March 19, 2015 Share Posted March 19, 2015 i thought he's currently on 3.0.5518.7 which would be last stable. we'll need server logs to see the online issue. for offline we'll need app logs. in general, he should see http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/ Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 19, 2015 Author Share Posted March 19, 2015 The problem is offline. I haven't had the chance to test online. The log I posted was the only thing in the app logs. I cleaned log before forcing the error. Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 19, 2015 Author Share Posted March 19, 2015 @@7illusions the file works in Vlc on my device. Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 19, 2015 Author Share Posted March 19, 2015 It's all mkv Link to comment Share on other sites More sharing options...
7illusions 1249 Posted March 20, 2015 Share Posted March 20, 2015 Since the file work in VLC we can rule out my assumption that the server was the issue. There's not been an update for a few weeks, so that's not the it either.. Since it works in VLC but not in the app the one thing that springs to mind is the Windows Media Foundation. Have you installed any codec-packs the last days? Also, sorry for sounding like a regular support personnel but, have you tried restarting the device? Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 20, 2015 Author Share Posted March 20, 2015 Since the file work in VLC we can rule out my assumption that the server was the issue. There's not been an update for a few weeks, so that's not the it either.. Since it works in VLC but not in the app the one thing that springs to mind is the Windows Media Foundation. Have you installed any codec-packs the last days? Also, sorry for sounding like a regular support personnel but, have you tried restarting the device? @@7illusions and @@Luke LOL...yeah ...im in IT i know the drill...first restart ..yes i did and even installed windows updates thinking it would help. What could i try...reinstall the app? I tried online and it simply crashes out to windows and if i try the synced files it still says unable to play. Logs MB server: http://pastebin.com/VkeSv6Ni Win8 app: http://pastebin.com/Z8F8K0Ht Win8 RTLogger: http://pastebin.com/vQ8mCFF0 Win8 Fatal application : http://pastebin.com/tzgxknFC Also notice the log states we are the 20th March Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 21, 2015 Author Share Posted March 21, 2015 @7illusions and @Luke found anything? Link to comment Share on other sites More sharing options...
7illusions 1249 Posted March 21, 2015 Share Posted March 21, 2015 Still investigating I'm afraid. Will let you know soon Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 21, 2015 Author Share Posted March 21, 2015 Still investigating I'm afraid. Will let you know soon cool Link to comment Share on other sites More sharing options...
tmb4016 86 Posted March 22, 2015 Share Posted March 22, 2015 Not sure if this is related but for last couple of days when I try to play a video (that I am pretty sure worked previously) the app just returns to the desktop - it is still running but no play back and when I maximise it again I just get back to the home screen. One thing I noticed this is only applicable when signed in using Connect. If I manually connect then all works fine. IOS app is fine through connect so not related to firewall etc. Any ideas on what might have changed ? Link to comment Share on other sites More sharing options...
7illusions 1249 Posted March 22, 2015 Share Posted March 22, 2015 It's an error in the Beta-build of the server. This is fixed in current dev-build which will move to beta soon. 2 Link to comment Share on other sites More sharing options...
tmb4016 86 Posted March 22, 2015 Share Posted March 22, 2015 OK great - thanks for update and efforts Link to comment Share on other sites More sharing options...
saitoh183 137 Posted March 25, 2015 Author Share Posted March 25, 2015 It's an error in the Beta-build of the server. This is fixed in current dev-build which will move to beta soon. @@7illusions A new build was just released in beta, was this the one that contains the fix? Because i tried to play my mkv and it is still failing (Using the build you sent me in the PM) Link to comment Share on other sites More sharing options...
fejorca 1 Posted March 28, 2015 Share Posted March 28, 2015 (edited) I'm just having the same issue too, server on stable channel and using windows 8.1 metro app, it only fails with one specific mp4 file, on web client and android works fine Edited March 28, 2015 by fejorca 1 Link to comment Share on other sites More sharing options...
saitoh183 137 Posted April 6, 2015 Author Share Posted April 6, 2015 (edited) It's an error in the Beta-build of the server. This is fixed in current dev-build which will move to beta soon. @@7illusions So is this suppose to be fixed now because my offline MKVs still fail to play Edited April 6, 2015 by saitoh183 Link to comment Share on other sites More sharing options...
saitoh183 137 Posted April 6, 2015 Author Share Posted April 6, 2015 @@7illusions So is this suppose to be fixed now because my offline MKVs still fail to play @@7illusions The file im using for testing, i tried remove it from offline (remove sync job) and then using the Win8 client to play it from my server and that works. Sync offline and get a blank screen. Link to comment Share on other sites More sharing options...
saitoh183 137 Posted April 16, 2015 Author Share Posted April 16, 2015 @@7illusions Is there any status to this problem? Since the OP there has been 3 beta server updates and yet the problem still persist. You said it was fixed in Dev but i fail to see the fix. Currently i see nothing in the Log that is in anyway helpful. Again the problem is with the Offline playback of MKVs (mp4/avi work just fine). Online playback fails for files that are synced to my device. If the same file is not sync to my device, it will play. I cleared the Logs and started fresh, Disabled the network card so i can only go offline and play the file and i get nothing. I just see the background poster and if i press stop, it just goes back to the list of offline files. If i try the same thing Online, the file shows up in the playlist and the seek bar is at the near end. All my Files are set to sync original file. The only line in the log is : 81|2015-04-16T17:53:05.4981876+00:00|INFO|3|PlaybackService|Playing item: Book Of The Damned, Position: 0 I have tried many mkv's and reinstalling. Im on version 3.2.0.281. It really sucks that i can only watching mp4/avi from the app and i have to use Windows player to watch my MKVs. Im really starting to get discourage. Link to comment Share on other sites More sharing options...
Luke 37064 Posted April 16, 2015 Share Posted April 16, 2015 did you sync by forcing original quality? if so, try not doing that and seeing if it works. Link to comment Share on other sites More sharing options...
saitoh183 137 Posted April 16, 2015 Author Share Posted April 16, 2015 (edited) did you sync by forcing original quality? if so, try not doing that and seeing if it works. @@Luke By Forcing, you mean selecting Original when setting up initial sync job? If so, what should i choose?...high? i dont want a transcoded version since there is no reason for it to be transcoded during sync when my machine can play the file just fine in other applications Edited April 16, 2015 by saitoh183 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now