Which log do i have to upload to report a problem with WebInterface (Mediabrowser connect)??

[Tomast 2]

Hi, i am having a problem with subtitles when using the web interface of MediaBrowser, they appear as selected but they dont show up while watching the movie.

 

 

(By the way, i dont think this is relevant to the other problem, but on mediabroser theater i see them doble) But i cant see anything because its frezee all time, but on the web interface i can watch everything i want by lowering the quality but i can´t get the subtitles to work nevertheless they apear as selected

 

Wich log do i have to show you to get some help with this problem? 

 

Please i will really really apreciate some help!! 

[Luke 38839]

Server log and ffmpeg logs:

 

http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/

[Tomast 2]

Server log and ffmpeg logs:

 

http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/

 

Thanks Luke, you are always willing to help!!

 

I bring you the server log and the transcode log.

the ffmpeg you need is the one on the server´s pc or in the one i use the WebUI? 

 

I really apreciate your help

 

Thanks in advance

server-63561017253.txt

transcode-1afd592e-2d7c-4eab-8f61-875add1535f1.txt

Edited March 4, 2015 by Tomast

[Luke 38839]

the input file you're playing is an avi. does it even have subtitles? what kind are they?

[Tomast 2]

Yes, external .srt and with the extension .spa , i add a screenshot on the last post using the webUI and here i add a screenshot using media player classic

[Luke 38839]

does it work with the local web client on your MBS?

[Tomast 2]

Negative, on the pc with the server i cant see subtitles on WebUI non on MediaBrowserTheater. But on the other pc if i used MediaBrowserTheater i see the subs (double) but not on WebUI .

 

Screenshots on MBT on PC2:

[Tomast 2]

 I correct myself let me explain better (i will edit this reply)

 

There are two pc

 

On the first PC (the one with the MBS) and with the .avi file (attached thumbails) I see this:

 

by Localhost: I can see the subtitles

 

by app.mediabrowser.tv: I cant see the subtitles

 

by MBT:  I can see the subtitles

 

On the first PC (the one with the MBS) and with a .mkv file I see this:

 

by Localhost: I can see the subtitles

 

by app.mediabrowser.tv: I cant see the subtitles

 

by MBT:  I cant see the subtitles

 

Now i will check on the second PC on both files

Edited March 4, 2015 by Tomast

[Tomast 2]

On the Second PC  and with the .avi file (attached thumbails) I see this:

 

by app.mediabrowser.tv: I cant see the subtitles

 

by MBT:  I can see the subtitles, (EVEN WHEN THEY ARE OFF)

 

On the Second PC (the one with the MBS) and with a .mkv file I see this:

 

by app.mediabrowser.tv: I cant see the subtitles

 

by MBT:  I can see the subtitles, (EVEN WHEN THEY ARE OFF)

 

I also have a lg SMART TV with WEBOS, and there it works fine with subs and everything   

 

But i will love to have subs on app.mediabrowser as I said, it has the option to reduce quality 

 

 

[Tomast 2]

does it work with the local web client on your MBS?

Luke, any idea of what i have to check?

Thank