skynet600 33 Posted January 19, 2015 Posted January 19, 2015 Over the past few days I have noted a problem with the top level primary images in both the free app and ipad one. All other clients seem to be ok to me. Note from the below image there are no primary images or indeed even a user profile image bottom right. Another point to note is boxsets are no longer grouped. An example of this 28 which can can seen in the image. Server log attached. I see a lot of the following in the log. Images are present in the home screen and when entering an item. The title also plays fine. 2015-01-19 21:19:45.0122 Debug - HttpServer: HTTP Response 200 to 192.168.0.4. Response time: 185.0003 ms. Url: http://192.168.0.3:8096/mediabrowser/Items/c1e880ea78235b41a97706881dc43ef0/Images/Primary/0?tag=70ca741c619ca6ffbb9a35a2226c881a&width=188 2015-01-19 21:19:45.1022 Debug - HttpServer: HTTP GET http://192.168.0.3:8096/mediabrowser/Items/577d1e7f5f2bb2ef1afe21aa6df27592/Images/Primary/0?tag=19ea719f7a25d64702fce156bb0d730e&width=188 Ip: 192.168.0.4:49774. Headers: Host=192.168.0.3:8096,Connection=keep-alive,Accept-Encoding=gzip, deflate,User-Agent=mediabrowserios/1.5 CFNetwork/711.1.16 Darwin/14.0.0,Accept-Language=en-gb,Accept=*/* 2015-01-19 21:19:45.1322 Debug - ImageProcessor: Processing image to Png server-63557252358.txt
SHSPVR 120 Posted January 23, 2015 Posted January 23, 2015 No but it also has been upload date in ages Have try do a page refresh?.
skynet600 33 Posted January 23, 2015 Author Posted January 23, 2015 I have reinstalled the app several times so that should refresh all data.
SHSPVR 120 Posted January 23, 2015 Posted January 23, 2015 I take you don't know how you refresh the data screen any way at the top MOIVE screen drag down then should see a spinning circle
skynet600 33 Posted January 23, 2015 Author Posted January 23, 2015 Yeah I have tried that to thanks.
SHSPVR 120 Posted January 24, 2015 Posted January 24, 2015 Ok sorry at hear that not working which is odd
skynet600 33 Posted January 27, 2015 Author Posted January 27, 2015 Hate to push on this but any advise please? I see no user profile image on any page. I see home page images. I see primary and backdrop images for each individual item when selected and can play those items. It is just the top level poster view that is completely blank of art. Even my folder view has no images. If you need further logs please let me know.
Angelblue05 4131 Posted January 28, 2015 Posted January 28, 2015 Maybe something changed in the API causing the artwork to not be loaded, at all.
skynet600 33 Posted January 28, 2015 Author Posted January 28, 2015 Well I do seem art work in home page and detail views.
skynet600 33 Posted February 10, 2015 Author Posted February 10, 2015 Is there any dev help available for iOS?
djlf 40 Posted February 16, 2015 Posted February 16, 2015 bump for this - ever since new server update I have the same issue - deleted -reinstalled - refreshed - problem the same as described above this app needs a serious update
Luke 38980 Posted February 17, 2015 Posted February 17, 2015 First try clearing the app's cache. If it persists, please see http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/
skynet600 33 Posted February 17, 2015 Author Posted February 17, 2015 First try clearing the app's cache. If it persists, please see http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/ What more info can I provide that isn't in the original post please Luke?
steve1977 67 Posted February 18, 2015 Posted February 18, 2015 Unfortunately, I am facing the same issue. With the latest stable MBS version, I had a time-out issue (http://mediabrowser.tv/community/index.php?/topic/18016-ipad-app-and-large-libraries/). With the current beta, the posters for movies no longer show up. In my case, this actually means an improvement ;-) Interesting enough, posters for movies do show up. I have only tried with the ipad app, so cannot comment on the iphone one. I am away from my computer for the next couple of days, so cannot provide a log. But I ca confirm that this is a new issue with the current beta built. Besides that, it feels a bit that an update of the IOS apps is long over-due. For example, music is not supported with the ipad app and broken with the iphone app. Different movie groups (analogue to the MBS group) has never been supported. I could go on with the short-comings of the current apps, but my understanding from other threads is that there will be a new app or an update of the one of the apps coming soon anyways?
Necker 24 Posted February 18, 2015 Posted February 18, 2015 Yes i can concur that since the latest server beta this is also affecting me on the ipad app. The posters in the movie view, user icon and actor images are all no longer displaying.
hifiaudio2 47 Posted February 19, 2015 Posted February 19, 2015 Same on mine. All old movies / shows are fine, but any I have added in the last week or two have no primary icon show up. They do show up in the web interface and MB theater. But not the iOS app.
skynet600 33 Posted February 20, 2015 Author Posted February 20, 2015 I am pleased to report this now resolved with 5528.21734.
mediacowboy 438 Posted February 20, 2015 Posted February 20, 2015 @@skynet600, Is that the latest dev server?
skynet600 33 Posted February 20, 2015 Author Posted February 20, 2015 Yeah think so. Upgraded this morning.
skynet600 33 Posted February 21, 2015 Author Posted February 21, 2015 Sorry to hear that. I am not even sure anything was done to fix it as dev response has been lacking on it. Nothing changed my side for sure.
Luke 38980 Posted February 21, 2015 Posted February 21, 2015 it tests fine on ipad. i think his issue is unique. still looking into it.
mediacowboy 438 Posted February 21, 2015 Posted February 21, 2015 I think I may have figured it out I'll post in my thread
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