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No primary images on iOS


skynet600
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skynet600

Over the past few days I have noted a problem with the top level primary images in both the free app and ipad one.  All other clients seem to be ok to me.  Note from the below image there are no primary images or indeed even a user profile image bottom right.  Another point to note is boxsets are no longer grouped.  An example of this 28 which can can seen in the image.  Server log attached.  I see a lot of the following in the log.

 

Images are present in the home screen and when entering an item.  The title also plays fine.

2015-01-19 21:19:45.0122 Debug - HttpServer: HTTP Response 200 to 192.168.0.4. Response time: 185.0003 ms.
	Url: http://192.168.0.3:8096/mediabrowser/Items/c1e880ea78235b41a97706881dc43ef0/Images/Primary/0?tag=70ca741c619ca6ffbb9a35a2226c881a&width=188
2015-01-19 21:19:45.1022 Debug - HttpServer: HTTP GET http://192.168.0.3:8096/mediabrowser/Items/577d1e7f5f2bb2ef1afe21aa6df27592/Images/Primary/0?tag=19ea719f7a25d64702fce156bb0d730e&width=188
	Ip: 192.168.0.4:49774. Headers: Host=192.168.0.3:8096,Connection=keep-alive,Accept-Encoding=gzip, deflate,User-Agent=mediabrowserios/1.5 CFNetwork/711.1.16 Darwin/14.0.0,Accept-Language=en-gb,Accept=*/*
2015-01-19 21:19:45.1322 Debug - ImageProcessor: Processing image to Png

54bd83cc9bc8c_20150119202509.png

 

 

server-63557252358.txt

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SHSPVR

I take you don't know how you refresh the data screen any way at the top MOIVE screen drag down then should see a spinning circle

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skynet600

Hate to push on this but any advise please? I see no user profile image on any page. I see home page images. I see primary and backdrop images for each individual item when selected and can play those items. It is just the top level poster view that is completely blank of art. Even my folder view has no images.

 

If you need further logs please let me know.

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  • 2 weeks later...

bump for this - ever since new server update I have the same issue - deleted -reinstalled - refreshed - problem the same as described above

this app needs a serious update

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steve1977

Unfortunately, I am facing the same issue. With the latest stable MBS version, I had a time-out issue (http://mediabrowser.tv/community/index.php?/topic/18016-ipad-app-and-large-libraries/). With the current beta, the posters for movies no longer show up. In my case, this actually means an improvement ;-) Interesting enough, posters for movies do show up. I have only tried with the ipad app, so cannot comment on the iphone one.

 

I am away from my computer for the next couple of days, so cannot provide a log. But I ca confirm that this is a new issue with the current beta built.

 

Besides that, it feels a bit that an update of the IOS apps is long over-due. For example, music is not supported with the ipad app and broken with the iphone app. Different movie groups (analogue to the MBS group) has never been supported. I could go on with  the short-comings of the current apps, but my understanding from other threads is that there will be a new app or an update of the one of the apps coming soon anyways?

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Yes i can concur that since the latest server beta this is also affecting me on the ipad app. The posters in the movie view, user icon and actor images are all no longer displaying.

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hifiaudio2

Same on mine.  All old movies / shows are fine,  but any I have added in the last week or two have no primary icon show up.  They do show up in the web interface and MB theater.  But not the iOS app.

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skynet600

Sorry to hear that. I am not even sure anything was done to fix it as dev response has been lacking on it. Nothing changed my side for sure.

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