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Roku app and Subtitles


saitoh183

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saitoh183

I noticed that when i want to watch anime that has embedded subs (mkv) that are recognized as unknown language, Roku wont allow me to use them. is this a limitation of the app or a bug? I set it to the sub but nothing appears on the screen.

Edited by saitoh183
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saitoh183

try the latest zip file

 

@@Luke

 

Nope still the same issue

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2015.01.13 23:43:56 =~=~=~=~=~=~=~=~=~=~=~=
view controller stack - Dialog: Audio & Subtitles
Creating new dialog
Button pressed: close
Popping screen 9 and cleaning up 0 breadcrumbs
Top of stack is once again: Dialog: Select Subtitle
Popping screen 8 and cleaning up 0 breadcrumbs
Top of stack is once again: Dialog: Audio & Subtitles
Popping screen 7 and cleaning up 0 breadcrumbs
Top of stack is once again: Dialog: Select Audio
Popping screen 6 and cleaning up 0 breadcrumbs
Top of stack is once again: Dialog: Audio & Subtitles
Popping screen 5 and cleaning up 0 breadcrumbs
Top of stack is once again: VideoSpringboardScreenea780d49f631d15eac9004dfebfb4f50
Button command: resume
GetItemsForPlayback item.ContentType=Episode
Not sure what to do with breadcrumbs on screen type: Invalid
Pushing screen 10 onto view controller stack - Video Player
MediaPlayer::playVideo: Displaying video: The World of Guns
Getting metadata for Id ea780d49f631d15eac9004dfebfb4f50
Media item container: mkv
Media item video codec: h264
Media item audio codec: aac
Media item subtitles: ass
Media item stereo codec: aac
Media item surround codec: invalid
Secondary audio stream selected: false
Setting PlayStart to 324
Starting to direct play video
MediaPlayer::playVideo::VideoScreenEvent::isStreamStarted: position -> 0
Message data -> roAssociativeArray
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 320
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 321
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 322
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 323
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 324
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 325
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 326
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 327
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 328
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 329
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 330
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 331
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 332
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 333
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 334
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 335
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 336
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 337
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 338
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 339
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 340
MediaPlayer::playVideo::VideoScreenEvent::isPlaybackPosition: set progress -> 341
MediaPlayer::playVideo::VideoScreenEvent::isPartialResult: position -> 341
MediaPlayer::playVideo::VideoScreenEvent::isScreenClosed: position -> 341
Popping screen 10 and cleaning up 0 breadcrumbs
Top of stack is once again: VideoSpringboardScreenea780d49f631d15eac9004dfebfb4f50
Getting metadata for Id ea780d49f631d15eac9004dfebfb4f50
Media item container: mkv
Media item video codec: h264
Media item audio codec: aac
Media item subtitles: ass
Media item stereo codec: aac
Media item surround codec: invalid
Secondary audio stream selected: false
Setting video springboard screen content
Showing video springboard screen
Connection[87041809].info: accepted connection @192.168.13.198:51217
Request[3].info: POST '/mediabrowser/message/Ping'
Reply[31].info: Sent 163 [0-162/163]
Reply[31].info: source buf is empty
Reply[31].info: Sent-1 [0--2/0]
Connection[87041809].info: send reply peer closed @192.168.13.198:51217
Connection[87041810].info: accepted connection @192.168.13.198:51552
Request[4].info: POST '/mediabrowser/message/Ping'
Reply[32].info: Sent 163 [0-162/163]
Reply[32].info: source buf is empty
Reply[32].info: Sent-1 [0--2/0]
Connection[87041810].info: send reply peer closed @192.168.13.198:51552

I could pm you a link to a test file if you need

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I am having the same issue. The subtitles played in the old version of 1.4 but I just upgraded to Media Browser for Roku 1.78 and although the application selects the unknown subtitle track automatically it does not display any subtitles when played. 

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  • 2 weeks later...
saitoh183

no, that looks like Roku device settings, right? those aren't our settings.

 

right...and those didnt help either

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dansblackcat

right...and those didnt help either

Bummer.  I changed mine from "instant replay" to "on" and it fixed all most all of my issues, however I don't have too many movies with external subs.

I hardcoded the subs on most of my movies.

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dansblackcat

I guess you could use mkvmerge to open the mkv and change the subs from unknown to english?  It might work and it's easy and fast to do.

 

54c7392d5ae01_BluRipMKVMerge.jpg

Edited by dansblackcat
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saitoh183

try the latest zip, i changed the way it handles subs with unknown languages

 

@@Luke

 

Still no dice :( Just tried with the latest Git. I even tried playing with the caption during playback but i still get nadda.

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  • 2 years later...

Hello all,

 

  I discovered a new problem with Subtitles and the Roku Emby app.   I have my Roku 3 setup to have subtitles play whenever I hit the Replay button.  This setting always changes to Off whenever I play a video with the Emby app.  I tested this Roku Caption setting using other Apps just to be sure it was not a Roku thing, but this setting always stayed the same whenever using those apps.  To test it a bit further, I changed the Roku Caption setting to Always On, and sure enough, when playing a video with Emby, it changed it back to Off.

 

I hope it is an easy fix.  Thanks.

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Hello all,

 

  I discovered a new problem with Subtitles and the Roku Emby app.   I have my Roku 3 setup to have subtitles play whenever I hit the Replay button.  This setting always changes to Off whenever I play a video with the Emby app.  I tested this Roku Caption setting using other Apps just to be sure it was not a Roku thing, but this setting always stayed the same whenever using those apps.  To test it a bit further, I changed the Roku Caption setting to Always On, and sure enough, when playing a video with Emby, it changed it back to Off.

 

I hope it is an easy fix.  Thanks.

 

Yes, unfortunately, this is by design right now so that we can use our intelligent logic to turn on and off subs automatically.

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Thanks for the fast response, I really do appreciate how good you all are with support questions.

I do have one concern though, if I read what you are saying correctly, you turn it off on purpose?

Is there anyway I can bypass this, as I always have to fix it when watching Netflix,  Amazon, or Hulu and I often forget to fix it after watching something with Emby.

 

Thanks...

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Honestly, I'm not quite sure how we should handle subs on this platform.  When we allowed the basic Roku functionality (which is a global setting for all content on the device) we had to constantly field questions about how our subtitles didn't work because they should be playing automatically.  So we made it so that we can do this (for the most part) but now people familiar with the Roku behavior then have this issue.

 

The support load/questions have been much less with the way we are doing it now so perhaps there will be some sort of option in the future.

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  • 4 months later...

I know the last post in this thread was months ago and the thread started years ago (has it been YEARS already, WOW!)

 

At any rate, I'm having an issue with no subs playing at all on Second Generation Roku 2's (Same hardware as Roku 3 of that era but sans the remote with the headphone jacks). The subs play in ET and on my ShieldTV but on the Roku they do not show. I checked settings in the Roku and Subs are enabled there but when selecting the caption window and then selecting a subtitle track in the Roku nothing happens. Did I miss something? I'll try to get a log tonight or tomorrow if needed.

 

TIA

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I know the last post in this thread was months ago and the thread started years ago (has it been YEARS already, WOW!)

 

At any rate, I'm having an issue with no subs playing at all on Second Generation Roku 2's (Same hardware as Roku 3 of that era but sans the remote with the headphone jacks). The subs play in ET and on my ShieldTV but on the Roku they do not show. I checked settings in the Roku and Subs are enabled there but when selecting the caption window and then selecting a subtitle track in the Roku nothing happens. Did I miss something? I'll try to get a log tonight or tomorrow if needed.

 

TIA

 

Can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks.

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Please also send one from the app at the same time and provide the information related to that.

 

Thanks!

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Please also send one from the app at the same time and provide the information related to that.

 

Thanks!

 

Where would I find this log? In the same place as the server logs?

 

Thanks.

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