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Samsung UE40H6200 - Crashes selecting Subs


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Installed the app tonight on my new Samsung TV  UE40H5200

 

Works flawlessly so far, thrown about 6 movies at it, a variety of MP4 and MKV files, however when you try to select subtitles (press tools, enter, navigate to sub, enter)... Screen goes black with loading in the top right corner for about 15-20 seconds or so. Then crashes back to previous movie page with a connection error... there's some sort of hash code by the look of it... only remains on screen for a few seconds, so I can't write it down, and it kinda blends with the movie details underneath obscuring the bottom half of it.

 

Is this a know bug/problem?  Is there a fix for it?

 

Have to say, I love the app, I could easily see it becoming the default way to access my media and allow me to move the mediaserver to another location and make the room even quieter.

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Have you manager to solve this? When I select a subtitle, most of time it starts playing, but the screen is very garbled and sometimes it crashes. When not playing subtitles it is perfect.

 

 

Sent from my iPad using Tapatalk

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New TV, so only found out about the app and installed it in the last 48hrs. Testing it out and I found the issue.

 

If it's any help, sub files were a mix of external srt files or embedded in the mkv container.

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chessdragon136

Believe it or not that is exactly how it is supposed to work in terms of error handling :D I'd suggest taking a picture of the screen when it pops up and I can see if that helps diagnose - I'll also need the web interface codec information for the file you are playing - if the file has multiple subtitles can you try selecting another one and see if that fails too?

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OK... that just prompts me to ask...

 

What is the web interface codec info and where do I find it?

 

 

Of the files I tested, only one had multiple subs, both English... One was full subs and the other just the foreign language parts.

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What is the web interface codec info and where do I find it?

 

 

Just open the movie page in the web client /dashboard and select the MediaInfo details.

 

For example,

 

Media Info

Video
CodecH264
ProfileHigh
Level51
Resolution1920x800
Aspect ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate23.97599
Bitrate9053 kbps
Bit depth8 bit
Pixel formatyuv420p
Audio
CodecAC3
Layout5.1
Bitrate625 kbps
Sample rate48000 khz
DefaultYes
Subtitle
Languageeng
CodecSRT
DefaultNo
ForcedNo
ExternalYes
Containermkv
Formatting is not easy on a phone ;)

 

.

Edited by CBers
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OK, here's a few of the films I tried. First 2 are MKV and the other MP4

 

Avatar

Video
CodecH264
ProfileHighLevel41
Resolution1920x1080
Aspect ratio16:9
InterlacedNo
Framerate23.97602
Bitrate9447 kbps
Audio
Languageeng
CodecDCA
ProfileDTS
Layout5.1
Bitrate1500 kbps
Sample rate48000 khz
DefaultYes
Subtitle
Languageeng
CodecSUBRIP
DefaultNo
ForcedYes
ExternalNo
Subtitle
Languageeng
CodecSUBRIP
DefaultNo
ForcedNo
ExternalNo
Containermkv
 
X-Men: Days of Future Past

Video
CodecH264
ProfileHigh
Level41
Resolution1920x800
Aspect ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate23.97602
Bitrate13180 kbps
Bit depth8 bit
Pixel formatyuv420p
Subtitle
Languageeng
CodecSUBRIP
DefaultYes
ForcedYes
ExternalNo
Subtitle
Languageeng
CodecSUBRIP
DefaultNo
ForcedNo
ExternalNo
Audio
Languageeng
CodecDCA
ProfileDTS-HD MA
Layout5.1
Bitrate1500 kbps
Sample rate48000 khz
DefaultYes
Containermkv

 

Lucy

 

Video
CodecH264
ProfileHigh
Level41
Resolution1920x808
Aspect ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate23.97602
Bitrate1840 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames4
CABACYes
Audio
Languageeng
CodecAAC
Layoutstereo
Bitrate91 kbps
Sample rate48000 khz
DefaultYes
Subtitle
CodecSRT
DefaultNo
ForcedNo
ExternalYes
Containermp4
 
Also, if it's of anyhelp...
 
For playing on the PC's I'm using the shark codec pack + 64bit v4.4.6 with directvobsub. When I have the time I was hoping to move over to just the ffmpg codecs as they're supposed to allow the media remote software control subs... But not had the time to start playing about with codecs.
 
Hope that helps.
Edited by Heckler
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