Playback Issues with Harry Potter TrueMAX Editions

[Cjkeenan 2]

Has anyone else experienced playback issues with the TrueMAX editions of Harry Potter 1-4 and Fantastic Beasts trilogy by Klexos (icebox616)? I understand they are large files by most definitions, but when using an external player such as VLC, Nova Player, or JustPlayer, they stream fine, no hitches, DTS HD MA passthrough works as expected, HDR10 also works as expected, but when  using the internal player, DTS HD MA passthrough works as expected, but HDR does not seem to engage and there is constant hitching in video ONLY. Additionally, the renderer listed under stats for nerds is FFMPEG versus the usual MediaCodec of other files. All files are being reported as Direct Plays. Any ideas would be greatly appreciated.

Setup
Server: Unraid server with Emby 4.8.10.0 wired to Orbi

Files: https://pastebin.com/i28CfKJP

Client: Nvidia Shield Pro 2019, Sony X90K, Yamaha RX-A2060, wired to Orbi

Network: Netgear Orbi RBR50 (500 down, 25 up as tested from the client)

 

P.S. Boy would it be nice if there was a quick way to watch with an external player, something in the long hold or triple dot menu would be nice. Having to go in and out of the playback settings is quite a pain.

Edited February 26 by Cjkeenan
change of reddit link, added tags

[Luke 39640]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Cjkeenan 2]

Cannot for the life of me figure out how to get the logs off my shield. I turned on debugging, rebooted app, replicated the issue, then went to the log and i see info in there, but when I hit share, I can try to save as a file using FX, but the button does nothing. I also tried to send it out to my phone using Send Files To TV, it also does nothing, but here are the server logs: https://paste2.org/PEYAceee

Edited February 26 by Cjkeenan

[Cjkeenan 2]

I also tried to navigate directly to the txt log on my shield using FX, thinking it was /data/user/0/someEmbyFolder but permission was denied.

[Luke 39640]

On 2/25/2025 at 11:58 PM, Cjkeenan said:

Cannot for the life of me figure out how to get the logs off my shield. I turned on debugging, rebooted app, replicated the issue, then went to the log and i see info in there, but when I hit share, I can try to save as a file using FX, but the button does nothing. I also tried to send it out to my phone using Send Files To TV, it also does nothing, but here are the server logs: https://paste2.org/PEYAceee

@Cjkeenancan you please attach the server log to this forum posting? I had that paste link open for only a few seconds before being bombarded with ads.

Also please attach the complete server log file rather than just a snippet. Thanks !

[Cjkeenan 2]

embyserver-63876124800.txtPlayback starts around 025-02-25 20:54

[Cjkeenan 2]

I managed to find a way to get the client logs off of the shield. I will do a test run later tonight and upload them here.

Edited March 31 by Cjkeenan

[Cjkeenan 2]

It broke again saying "No recommended people to share with" which did not pop up last night, what popped up last night was a list of apps to open with. I managed to brute force my way through by randomly selecting an "app" that I could not see and got it after the 10th attempt haha. I hope it is helpful.

emby_android_1743469932350.txt

[Luke 39640]

Quote

No recommended people to share with

? Can you show a screenshot. That text doesn't even exist anywhere in any of our applications.

[Cjkeenan 2]

I believe it's an android thing, very strange.

[Luke 39640]

You don’t have an email app installed to send it to yourself?

[Cjkeenan 2]

No I do not, but I attached the file above, I managed to get it off.