Emby on Mac randomly goes to black screen with single arrow

[train_wreck 0]

I have a Macbook Air M3 on Sequoia and am running whatever the latest version of the Emby app is on the app store. Lately it is randomly going to this black screen with a single back arrow when I am trying to watch something. The sound keeps playing. This happens with any video and happens on multiple different Emby servers, on a Synology NAS, on an Arch Linux machine, in a Docker container. Doesn't seem to matter. The arrow does nothing, I have to close the Emby app on the Mac and open it again, but the problem will happen within 10 minutes of restarting. I have Emby premiere. Don't think it is network issues because VLC will play files over SMB from the same NAS/servers all day long without issue.  Any ideas? 

[Luke 39811]

HI there, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks !

[train_wreck 0]

embyserver.txt

[train_wreck 0]

so uh.... any ideas? Emby's been pretty unusable because of this......

[Neminem 811]

Looking at you logs, you need to fix permissions

Error resolving path /mnt/hdd/Music/Lovetrain 98 Disc 1    *** Error Report ***
    Version: 4.8.10.0
    Command line: /usr/lib/emby-server/EmbyServer.dll -programdata /var/lib/emby -ffdetect /usr/bin/ffdetect-emby -ffmpeg /usr/bin/ffmpeg-emby -ffprobe /usr/bin/ffprobe-emby -restartexitcode 3
    Operating system: Linux version 6.12.6-arch1-1 (linux@archlinux) (gcc (GCC) 14.2.1 20240910, GNU ld (GNU Binutils) 2.43.0) #1 SMP PREEMPT_DYNAMIC Thu, 19 Dec 2024 21:29
    Framework: .NET 6.0.36
    OS/Process: x64/x64
    Runtime: usr/share/dotnet/shared/Microsoft.NETCore.App/6.0.36/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /var/lib/emby
    Application path: /usr/lib/emby-server
    System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/mnt/hdd/Music/Lovetrain 98 Disc 1' is denied.
     ---> System.IO.IOException: Permission denied
       --- End of inner exception stack trace ---
       at System.IO.Enumeration.FileSystemEnumerator`1.CreateDirectoryHandle(String path, Boolean ignoreNotFound)
       at System.IO.Enumeration.FileSystemEnumerator`1.Init()
       at System.IO.Enumeration.FileSystemEnumerable`1..ctor(String directory, FindTransform transform, EnumerationOptions options, Boolean isNormalized)
       at System.IO.Enumeration.FileSystemEnumerableFactory.FileSystemInfos(String directory, String expression, EnumerationOptions options, Boolean isNormalized)
       at System.IO.DirectoryInfo.InternalEnumerateInfos(String path, String searchPattern, SearchTarget searchTarget, EnumerationOptions options)
       at Emby.Server.Implementations.IO.ManagedFileSystem.EnumerateFileSystemInfos(DirectoryInfo dir, Boolean recursive)
       at Emby.Server.Implementations.IO.ManagedFileSystem.GetFileSystemEntries(String path, Boolean recursive, FileSystemCredentials credentials)
       at MediaBrowser.Controller.Providers.DirectoryService.GetFileSystemEntriesInternal(String path)
       at System.Collections.Concurrent.ConcurrentDictionary`2.GetOrAdd(TKey key, Func`2 valueFactory)
       at MediaBrowser.Controller.Library.ItemResolveArgs.ContainsFileSystemEntryByName(String name, Boolean caseSensitive)
       at Emby.Server.Implementations.Library.LibraryManager.ResolvePath(FileSystemMetadata fileInfo, IDirectoryService directoryService, Folder parent, LibraryOptions libraryOptions)
       at Emby.Server.Implementations.Library.LibraryManager.ResolveFileList(List`1 fileList, IDirectoryService directoryService, Folder parent, LibraryOptions libraryOptions)
    Source: System.Private.CoreLib
    TargetSite: IntPtr CreateDirectoryHandle(System.String, Boolean)
    InnerException: System.IO.IOException: Permission denied
    Source: 
    TargetSite: 
    
 

[train_wreck 0]

I fixed those permission issues but they had nothing to do with the problem. They were not videos, not what i was watching, and only happened in the music folder on 1 device (a NAS). 

[train_wreck 0]

This keeps happening..... about to give up on Emby tbh

embyserver-2.txt

[jeremymovies 0]

this is happening to me watching with Emby app on MacOS vers 2.2.33

It's almost like its going to sleep but i can still hear the video but can't see it. The app also has no buttons they are all squares so something is wrong with the app.

[Luke 39811]

HI, we are looking into this. Thanks guys.