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Playback Error: No compatible streams are currently available


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NakiriAoi
Posted

Hello everyone, when I play a video in MKV/HEVC format on an iOS device, it shows a playback error: There is currently no compatible stream available. Only H264 videos can be played. The embyServer version is 4.9.0.35-beta, and the iOS client version is 2.2.33. My other devices, PC, WEB, and Android can play it without any problems. It seems to be a transcoding problem? Other devices play directly, only iOS devices seem to need transcoding.

hardware_detection-63872396425.txt embyserver.txt

  • Agree 2
  • 4 weeks later...
Posted

HI, we're looking into this. Thanks for reporting.

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