Downloads duplicating and not completing after many hours

[ajeansnz 8]

I have searched the forum but can't find this having been handled.

We are overseas and I thought I'd download some movies for my son to watch while we are traveling.

I can select to download and Emby adds them to the queue - great.

And then it duplicates them.

And then they all start downloading at different rates.

And then it duplicates them again.

and again ...

I now have 45 progress entries for 5 movies, and none completed after leaving it running for a day and a night.

Pic below.

I am using Emby Windows 2.207.2.0 client.  Emby Server on Windows 4.8.10.0.

Anyone have any idea what is going on?

 

[softworkz 4488]

The new app is using the BITS (Background Intelligent Transfer Service).

Can you check the log in Windows Event Viewer?

Applications and Services\Microsoft\Windows\Microsoft-Windows-Bits-Client/Operational

[softworkz 4488]

You can try this tool which allows you to explore and view BITS download jobs: 

https://pub.emby.media/download/tools/BITSManager.msi

It's a bit more convenient than digging through logs..

[softworkz 4488]

@ajeansnz - Were you able to resolve the issue you were seeing?

Thanks

[SimonS75 0]

I'm also having this issue. It happens on the conversion queue too and on Android as well as Windows. So i'm thinking it's a either a sever issue (Truenas Scale 25.10) or an Emby issue. But I don't have the knowledge t figure out which.

[SimonS75 0]

Okay, I seem to have figured it out.

It seems that if you have selected "Automatically download new content" that Emby will see your queue, or your partly converted, or partly downloaded files as "NEW" content (Not sure exactly what the trigger is) and will re-add it to the bottom of the queue.  So, unselecting this option solves the problem in the short term.  I guess you can select it again once your task is complete to catch any new media, but this seems like a bug in the software that needs to be fixed.