home videos all play rotated

[MMMac 0]

Hi everyone,

I’m experiencing a frustrating issue when playing videos from my library using Emby. All videos seem to play rotated by 90° (to the left), but the same files play perfectly fine on other devices and media players.

Here are some details about the issue:

• The problem occurs on my Fire TV.
• I’ve tried using external media players (e.g., VLC and MX Player) on the Fire TV, but the same rotation issue persists.
• The files are mostly MP4 and MKV, with correct orientation metadata when checked on a computer.
• Videos play without issues on other devices (PC, smartphone, etc.).
• I’ve experimented with different playback settings in Emby (e.g., transcoding, direct play), but nothing seems to help.

It feels like there might be a hardware or software conflict specific to the Fire TV. Has anyone encountered this before or found a solution? Is there a workaround or setting I’m missing, either in Emby or the Fire TV itself?

Thanks in advance for any advice or guidance!

[Luke 38863]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[MMMac 0]

Hi there, do the logs contain confidential information that i need to get out of there?

Thanks Luke

[Luke 38863]

Hi, they shouldn't because they get anonymized. But you can always send them over PM if you prefer.