Roku audio track shows selected audio. Stats for nerds always shows 'default' audio. Dashboard shows selected

[DJRumpy 0]

Roku player is giving mixed results for selected audio. I have an encode of a movie that is in an MP4 format. All of the tracks show DirectPlay. I have two audio track. The first is an HE-AAC 80kbps per the MP4 spec and also the (default). The second audio track is a DD AC3 5.1 track (448 Kbps). If I select either track, the extra display info shows the selected track in the player. 

The stats for nerds ALWAYS shows the default track is being streamed, regardless of which track I select. 

The Dashboard shows the selected track that I choose in the player.

At soem points, regardless of which track I choose, the audio doesn't even hiccup, indicating that it isn't actually switching tracks. When I choose the option to fix it under the gear, and then switch audio tracks, you get the short blips while it switches and re-streams. The displayed info described above stays the same regardless of the 'state' of the streaming audio. 

It appears to be a glitch in the 'Nerds' status, but honestly I'm not sure. Emby seems to think the video file is fine and all Direct Play across the board.

On a side note, I've set the 'Home' display options to show my media, recently added, and so on, and chosen the default 'view' to be Movies instead of Suggestions under the preferences on the Roku. When I do this, the only thing I see in home are my media choices (similar to the folders view), and recent releases, and no other information is shown. I'm not sure what is going on there.

Thanks for listening and appreciate any thoughts you might have on the above.

[Luke 38863]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[DJRumpy 0]

Version4.8.10.0

This is what I mean by the audio info displaying incorrectly. The main screen shows 5.1, which I selected. Nerds stats ALWAYS shows Stereo AAC regardless of what I pick. Dashboard shows selected audio.

I'm also seeing an odd error in the EmbyServer.txt log. Yesterday I was able to change the audio. Today it doesn't seem to matter what I pick. The only time it change is when I use the 'FIX option under the gear (does the Paren indicate what state you are currently iN, or the state it will attempt to use to fix the issue (by that I mean 

Attempt Playback Correction (Transcode)
Attempt Playback Correction (DirectStream) - Does this mean it will attempt to use DirectStream or it is currently DirectStreaming and will be forced to try transcoding?

2025-01-03 15:21:08.366 Info EncodingManager: Deleting segment /mnt/HD/HD_a2/emby/transcoding-temp/180BE8/180BE8_120.ts due to disk space. Available space: 0

 

The drive has about 55GB free at the moment so I assume this is probably some mapped/mounted virtual drive or Ramdisk?

Edited January 3 by DJRumpy

[DJRumpy 0]

One other weird issue. The Dashboard keeps showing the above item regardless of what's actually playing. It will flash between the current playing movie and then back to the one that showed it was recovering from an error. The playing movie just looks normal (all directly and no errors_.

 

The error "Now Playing" is shown in the attached. 

[ebr 15439]

Hi.  The dashboard is showing a completely finished item - not one that is currently playing.

I think this is an instance of a "stuck" session.  What happens if you restart your server and try again?

[DJRumpy 0]

The dashboard shows currently playing (hence the "Now Playing" title"). The red/green bars are what indicates any transcoding/transmuxing progress, not the now playing postcard itself.

This last issue shows this stuck title even when nothing is playing. If I start a new movie, it will flash between the two every second or so. If I stop playing some other title then this one shows up again. Very glitchy.

[ebr 15439]

1 hour ago, DJRumpy said:

The dashboard shows currently playing (hence the "Now Playing" title").

Right, but the green progress bar is all the way at the end - indicating the item has finished.

[DJRumpy 0]

It's a bit hard to justify that it's NOT for "Now Playing" when it will normally immediately disappear once you stop a movie from being played. The Green/Red bars are to indicate transcoding/remuxing status (and yes the green bar will show progress through the movie, but once the movie is done, the Now Playing poster will either update with the next title, or close if nothing else is being played). The visibility of the larger Now Playing poster is strictly related to what is actually being streamed from the server. 

The fact that mine shows up when nothing is being streamed from the server, and continues to show up even after shutting it down and restarting indicates a problem.

[ebr 15439]

20 hours ago, DJRumpy said:

The fact that mine shows up when nothing is being streamed from the server, and continues to show up even after shutting it down and restarting indicates a problem.

Yes, I know and I was indicating that that was actually the problem you are seeing here.

 

[DJRumpy 0]

Just to be clear, the issue with the 'stats for nerds' always showing the default AAC existed before this weird phantom 'now playing' poster. This problem did finally go away. I had to select shutdown in the server web interface then manually exit it in the OS, and then I just rebooted the server just to make sure it was clean. I haven't seen the odd out of space disk errors in the logs since the last reboot either. I think the server just got into an odd state and things went downhill from there. Since the reboot it's behaving a bit better except for the stats for nerds always showing the default audio rather than what's playing. 

I would consider all of the above a one-off.

This happens on both an older Roku Ultra (model # 4660) and a new Roku Ultra 2024 (model # 4850). If I get a chance later today, I'll try it on my Apple TV (4K) and see what it reports. I've tried playing with the subtitles (enabling/disabling), as well as changing the default audio track (these are in an MKV container). Changing the default audio in the file DOES change the stats for nerds, but it again just reflects the current default audio track rather than what's playing.

Oddly enough, with the same movie (4K HDR - 2 audio tracks: stereo HE-AAC 80kbps, and AC3 5.1 DD at 480 kbps and a text subtitle/subrip). When I set the default audio to the AC3 track, and I have audio and video transcoding and audio transcoding disabled, it plays without issue (other than demuxing the streams since I left that option on to allow it to switch containers). If I manually select the HE-AAC 2-channel stereo, it then tries to do a full transcode and fails. I know it supports HE-AAC, and it should also support that in an MKV container so I'm not sure why it would need to transcode just for switching the audio.

Just really weird inconsistent results with transcoding and playback. On the bright side, if I set the default audio to AC3 5.1, then the stats for nerds does show the AC3 5.1, but it's the default so that may be where the issue is (it reports only the default audio, rather than what's actually selected).

There's nothing too unusual about the source file. It's HEVC/H265, with a relatively low's bitrate of 14 Mb/s. The audio tracks are also pretty standard (HE-AAC Stereo@80 kbps and DD AC3 5.1@480 kbps).

The subtitle is a plan text SRT.

Hopefully some of this helps?

Source File:
 

Format                                   : Matroska
Format version                           : Version 4
File size                                : 13.1 GiB
Duration                                 : 2 h 11 min
Overall bit rate                         : 14.2 Mb/s
Frame rate                               : 23.976 FPS
Movie name                               : Pacific Rim (2013)
Encoded date                             : 2025-01-03 21:39:00 UTC
Writing application                      : mkvmerge v88.0 ('All I Know') 64-bit
Writing library                          : libebml v1.4.5 + libmatroska v1.7.1 / Lavf59.27.100

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L5@Main
HDR format                               : SMPTE ST 2086, HDR10 compatible
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 2 h 11 min
Bit rate                                 : 13.7 Mb/s
Width                                    : 3 832 pixels
Height                                   : 2 156 pixels
Display aspect ratio                     : 16:9
Original display aspect ratio            : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0 (Type 2)
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                       : 0.069
Stream size                              : 12.6 GiB (96%)
Title                                    : Video Track
Default                                  : No
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.2020
Transfer characteristics                 : PQ
Matrix coefficients                      : BT.2020 non-constant
Mastering display color primaries        : R: x=0.680000 y=0.320000, G: x=0.265000 y=0.690000, B: x=0.150000 y=0.060000, White point: x=0.312700 y=0.312700
Mastering display luminance              : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level              : 2465
Maximum Frame-Average Light Level        : 823

Audio #1
ID                                       : 2
Format                                   : AAC LC SBR
Format/Info                              : Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name                          : HE-AAC
Format settings                          : Explicit
Codec ID                                 : A_AAC-2
Duration                                 : 2 h 11 min
Bit rate                                 : 82.9 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 23.438 FPS (2048 SPF)
Compression mode                         : Lossy
Delay relative to video                  : -44 ms
Stream size                              : 77.8 MiB (1%)
Title                                    : Stereo
Language                                 : English
Default                                  : No
Forced                                   : No

Audio #2
ID                                       : 3
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : A_AC3
Duration                                 : 2 h 11 min
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Delay relative to video                  : -5 ms
Stream size                              : 421 MiB (3%)
Title                                    : Surround
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No
Dialog Normalization                     : -31 dB
cmixlev                                  : -4.5 dB
surmixlev                                : -6 dB
dialnorm_Average                         : -31 dB
dialnorm_Minimum                         : -31 dB
dialnorm_Maximum                         : -31 dB

Text
ID                                       : 4
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Duration                                 : 2 h 4 min
Bit rate                                 : 54 b/s
Frame rate                               : 0.218 FPS
Count of elements                        : 1628
Stream size                              : 49.8 KiB (0%)
Title                                    : Subtitle Track
Language                                 : English
Default                                  : No
Forced                                   : No

Menu
00:00:00.000                             : Chapter 1
00:09:08.882                             : Chapter 2
00:18:36.741                             : Chapter 3
00:23:05.259                             : Chapter 4
00:33:00.312                             : Chapter 5
00:42:44.645                             : Chapter 6
00:50:01.749                             : Chapter 7
01:01:09.916                             : Chapter 8
01:14:45.314                             : Chapter 9
01:22:21.603                             : Chapter 10
01:32:10.108                             : Chapter 11
01:41:55.693                             : Chapter 12
01:51:37.941                             : Chapter 13
01:59:21.321                             : Chapter 14
02:02:18.164                             : Chapter 15

 

 

Edited January 5 by DJRumpy

[Luke 38863]

On 1/5/2025 at 10:36 AM, ebr said:

Yes, I know and I was indicating that that was actually the problem you are seeing here.

 

This should be much better in the upcoming 4.9 server release. Thanks.