There are currently no compatible streams available

[SupperCraft5000 3]

I get following Error Message on some of my Movies when i try to play them "There are currently no compatible streams available. Please try again later or contact your system administrator for more information."

emby is running on a Debian GNU/Linux 12 (bookworm) System.

emby Version 4.8.10.0

embyserver.txt ffmpeg-directstream-a41f27ff-02eb-4fb7-927b-d865a9f6a680_1.txt

ffmpeg-directstream-1d95dcb3-908b-4c54-b2c8-f7c591b112aa_1.txt

Edited December 6, 2024 by SupperCraft5000
Upload new file

[Neminem 698]

You are using Firefox and hevc codex and pgs subtitles.

You will get in trouble.

79 Mbit/s and 75 Mbit/s might be to high for you network, and client.

 User policy for user x
        Enable Playback Remuxing: True
        Enable Video Playback Transcoding: False
        Enable Audio Playback Transcoding: False

elapsed=00:00:00.40 frame=  238 fps=0.0 q=-1.0 Lsize=N/A time=00:00:00.20 bitrate=N/A throttle=off speed=0.497x 

Your server can't handle those files, see marked in red, it should be over 1.

Try enabling hardware transcoding if you have Premier.

Otherwise you could try with EDGE browser seen it work ok with hevc.

But then again not with PGS subs.

[Happy2Play 9149]

Not really seeing errors but you are getting a 500 error on the SMB media path

2024-12-06 18:00:57.262 Info App: ProcessRun 'StreamTranscode 905c80' Execute: /opt/emby-server/bin/ffmpeg -loglevel +timing -y -print_graphs_file "/var/lib/emby/logs/ffmpeg-directstream-905c8018-ad1e-4855-81b7-60b4aca74664_1graph.txt" -copyts -start_at_zero -f matroska,webm -noaccurate_seek -c:v:0 hevc -noautorotate -c:v:1 mjpeg -i "http://127.0.0.1:8096/Items/File?Id=smb%3A%2F%2F10.0.2.8%2FFilme%2F2+Fast+2+Furious+-+Wie+schnell+willst+du+sein%2F2+Fast+2+Furious+-+Wie+schnell+willst+du+sein.mkv" -map 0:0 -map 0:4 -sn -c:v:0 copy -bsf:v:0 hevc_mp4toannexb -c:a:0 copy -metadata:s:a:0 language=ger -disposition:a:0 default -copypriorss:a:0 0 -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/var/lib/emby/transcoding-temp/171446/171446.m3u8" -segment_list_type m3u8 -segment_time 00:00:06.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "/var/lib/emby/transcoding-temp/171446/171446_%d.ts"
2024-12-06 18:00:57.328 Info App: ProcessRun 'StreamTranscode 6b97a7': Stopping ffmpeg process with q command for /var/lib/emby/transcoding-temp/81B470/81B470_0.ts
2024-12-06 18:00:57.330 Info App: AppendExtraLogData - Read graph file: /var/lib/emby/logs/ffmpeg-directstream-6b97a735-d3eb-4893-8bf5-0ed6bcf2adfe_1graph.txt
2024-12-06 18:00:57.330 Warn App: AppendExtraLogData: Unable read graph output file: /var/lib/emby/logs/ffmpeg-directstream-6b97a735-d3eb-4893-8bf5-0ed6bcf2adfe_1graph.txt
2024-12-06 18:00:57.333 Info App: ProcessRun 'StreamTranscode 6b97a7' Process exited with code 137 - Failed
2024-12-06 18:00:57.334 Info Server: http/1.1 Response 500 to host1. Time: 129ms. GET http://10.0.1.7:8096/emby/videos/2281/hls1/main/0.ts?PlaySessionId=3b19877d6c1448f086ef73dcc996e2b2
2024-12-06 18:00:57.349 Info Server: http/1.1 Response 500 to 127.0.0.1. Time: 41ms. GET http://127.0.0.1:8096/Items/File?Id=smb://10.0.2.8/Filme/2 Fast 2 Furious - Wie schnell willst du sein/2 Fast 2 Furious - Wie schnell willst du sein.mkv

But yes this will most likely be the issue.

4 minutes ago, Neminem said:

 User policy for user x
        Enable Playback Remuxing: True
        Enable Video Playback Transcoding: False
        Enable Audio Playback Transcoding: False

&TranscodeReasons=ContainerNotSupported,DirectPlayError

As you not allowing something that may be required.

If you enable transcoding do you have this issue?

Edited December 6, 2024 by Happy2Play

[visproduction 204]

ffmpeg 1st log 31.44KB

1 DTS 7.1 Audio
5 DTS 5.1 Audio
1 AC3 Audio

11 Subtitles
Video 76486 kb/s

This probably contributes to Encoding issues.  How exactly does your hardware respond to needing to render 7 audios and 11 subtitles at once?  I would expect my system to never work on something this size.  Do you have a very fast server?

[SupperCraft5000 3]

6 minutes ago, Happy2Play said:

Not really seeing errors but you are getting a 500 error on the SMB media path

2024-12-06 18:00:57.262 Info App: ProcessRun 'StreamTranscode 905c80' Execute: /opt/emby-server/bin/ffmpeg -loglevel +timing -y -print_graphs_file "/var/lib/emby/logs/ffmpeg-directstream-905c8018-ad1e-4855-81b7-60b4aca74664_1graph.txt" -copyts -start_at_zero -f matroska,webm -noaccurate_seek -c:v:0 hevc -noautorotate -c:v:1 mjpeg -i "http://127.0.0.1:8096/Items/File?Id=smb%3A%2F%2F10.0.2.8%2FFilme%2F2+Fast+2+Furious+-+Wie+schnell+willst+du+sein%2F2+Fast+2+Furious+-+Wie+schnell+willst+du+sein.mkv" -map 0:0 -map 0:4 -sn -c:v:0 copy -bsf:v:0 hevc_mp4toannexb -c:a:0 copy -metadata:s:a:0 language=ger -disposition:a:0 default -copypriorss:a:0 0 -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/var/lib/emby/transcoding-temp/171446/171446.m3u8" -segment_list_type m3u8 -segment_time 00:00:06.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "/var/lib/emby/transcoding-temp/171446/171446_%d.ts"
2024-12-06 18:00:57.328 Info App: ProcessRun 'StreamTranscode 6b97a7': Stopping ffmpeg process with q command for /var/lib/emby/transcoding-temp/81B470/81B470_0.ts
2024-12-06 18:00:57.330 Info App: AppendExtraLogData - Read graph file: /var/lib/emby/logs/ffmpeg-directstream-6b97a735-d3eb-4893-8bf5-0ed6bcf2adfe_1graph.txt
2024-12-06 18:00:57.330 Warn App: AppendExtraLogData: Unable read graph output file: /var/lib/emby/logs/ffmpeg-directstream-6b97a735-d3eb-4893-8bf5-0ed6bcf2adfe_1graph.txt
2024-12-06 18:00:57.333 Info App: ProcessRun 'StreamTranscode 6b97a7' Process exited with code 137 - Failed
2024-12-06 18:00:57.334 Info Server: http/1.1 Response 500 to host1. Time: 129ms. GET http://10.0.1.7:8096/emby/videos/2281/hls1/main/0.ts?PlaySessionId=3b19877d6c1448f086ef73dcc996e2b2
2024-12-06 18:00:57.349 Info Server: http/1.1 Response 500 to 127.0.0.1. Time: 41ms. GET http://127.0.0.1:8096/Items/File?Id=smb://10.0.2.8/Filme/2 Fast 2 Furious - Wie schnell willst du sein/2 Fast 2 Furious - Wie schnell willst du sein.mkv

But yes this will most likely be the issue.

As you not allowing something that may be required.

If you enable transcoding do you have this issue?

 

My Current User Settings for Transcoding

 

I tested Edge and my Issue seems Resolved but when i try to use the Windows Store App i still can´t play some Movies.

I try to avoid Transcoding wherever i can.

Server & Client are on the Same network with 1GB/s Link

 

 

[SupperCraft5000 3]

11 minutes ago, visproduction said:

ffmpeg 1st log 31.44KB

1 DTS 7.1 Audio
5 DTS 5.1 Audio
1 AC3 Audio

11 Subtitles
Video 76486 kb/s

This probably contributes to Encoding issues.  How exactly does your hardware respond to needing to render 7 audios and 11 subtitles at once?  I would expect my system to never work on something this size.  Do you have a very fast server?

This is the CPU Usage when i play a working 4k HDR10 Video.

I disable Transcoding wherever i can to save CPU Time

 

[Happy2Play 9149]

5 minutes ago, SupperCraft5000 said:

I tested Edge and my Issue seems Resolved but when i try to use the Windows Store App i still can´t play some Movies.

I try to avoid Transcoding wherever i can.

Server & Client are on the Same network with 1GB/s Link

Every client/app will be different but from your example Firefox is more limited.

&VideoCodec=h264,av1&AudioCodec=aac

Required Video and Audio conversion per client support.

 

So in the end you must ensure your media is in a more compatible format if you are disabling Transcoding options.

Edited December 6, 2024 by Happy2Play

[SupperCraft5000 3]

19 minutes ago, Neminem said:

You are using Firefox and hevc codex and pgs subtitles.

You will get in trouble.

79 Mbit/s and 75 Mbit/s might be to high for you network, and client.

 User policy for user x
        Enable Playback Remuxing: True
        Enable Video Playback Transcoding: False
        Enable Audio Playback Transcoding: False

elapsed=00:00:00.40 frame=  238 fps=0.0 q=-1.0 Lsize=N/A time=00:00:00.20 bitrate=N/A throttle=off speed=0.497x 

Your server can't handle those files, see marked in red, it should be over 1.

Try enabling hardware transcoding if you have Premier.

Otherwise you could try with EDGE browser seen it work ok with hevc.

But then again not with PGS subs.

Server & Client are connected via Ethernet 1GB/s

I don't even use subtitles and dont need it. Are there a way to disable subtitles all together ?

[Luke 38850]

1 minute ago, SupperCraft5000 said:

Server & Client are connected via Ethernet 1GB/s

I don't even use subtitles and dont need it. Are there a way to disable subtitles all together ?

Hi, have you explored your emby user subtitle preferences?

[SupperCraft5000 3]

3 minutes ago, Happy2Play said:

Every client/app will be different but from your example Firefox is more limited.

&VideoCodec=h264,av1&AudioCodec=aac

Required Video and Audio conversion per client support.

 

So in the end you must ensure your media is in a more compatible format if you are disabling Transcoding options.

Okay thanks for the advice.

I try to make my media more compatible or try adding more Hardware Transcoding

[SupperCraft5000 3]

I changed a few Settings and it seems to work except Firefox but i can Live with that on my xbox it is working fine now.

 

Thanks all of you for the fast support on my Topic