Remote connection not recognizing Premiere access

[aia832003 2]

I'm having an issue after installing on my synology. If I log onto emby via my internal network it registers my premiere key from the settings and I have full access to my libraries etc. However, if I log into my server remotely using either the direct remote IP/port, emby connect, or my synology reverse vpn, I get the banner to Get Premiere to access full features. only happens in the web access as well. android app seems fine.

https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVulNbTA8kEUOrgIzeQVvyrmg9waahbvFDu2dLTO0Fp_0GD-DbCdyDZYTf4f1dvHa-vmZIxMEV9ZD-genDJlnQyc28e6RflxZOp-bAQErtCFUoYgkkoDADst1nWmsbkrueF0kY6Q?key=L4sHm_UIcMUcc0z50rpxWom9

 

 

Edited December 4, 2024 by aia832003

[aia832003 2]

Here's the remote screenshot

[aia832003 2]

Please disregard. Turns out it was my secondary VPN conflicting with the connection. Turning this off allowed me to access as normal.

[Luke 38823]

Hi, thanks for following up !