Cannot install Emby Server on latest Synology Update 1

[Ajovanovski 0]

Hello,

I cannot install the Emby Server on the latest Synology Update 1.

I am getting the following error message:

”This package requires DSM 7.2-63134 or older”

Devs need to look at this issue ASAP.

[Carlo 4547]

Hi,

You need the Emby version built for DSM 7.2+.
https://emby.media/download.html

Synology made changes that required a new build when going from DSM 6 to DSM 7
DSM 7.1 could still run the same version used on DSM 7
DSM 7.2 had OS/security changes that again required a new build.

This process is a bit of a pain in the you know what, but its good to see Synology making changes when needed to protect their customer's NAS against intrusion.

Carlo

[Ajovanovski 0]

I did that and I am still getting the same message.

[Luke 39654]

Hi, what exactly did you download to install?

[Ajovanovski 0]

5 minutes ago, Luke said:

Hi, what exactly did you download to install?

Hi, Exactly this one: https://github.com/MediaBrowser/Emby.Releases/releases/download/4.8.10.0/emby-server-synology72_4.8.10.0_armv8.spk

Edited November 16, 2024 by Ajovanovski

[Luke 39654]

What is your DSM version?

[Ajovanovski 0]

5 minutes ago, Luke said:

What is your DSM version?

DSM 7.2.2-72806 Update 1

[Carlo 4547]

Which NAS do you have?

[rekit 9]

On 11/17/2024 at 6:11 AM, Carlo said:

Which NAS do you have?

I'm adding more info from my discussion with him on reddit because I'm curious what the problem is:

his nas model is DS220j. I told him he had an ARMv8 model so he needed that emby install file ( https://github.com/MediaBrowser/Emby.Releases/releases/download/4.8.10.0/emby-server-synology72_4.8.10.0_armv8.spk ), so he tried that and still got the same error message.

Quote

 

 Same thing. Getting the following message:

"This package requires DSM 7.2-63134 or older"

 

 

[Carlo 4547]

On 11/16/2024 at 2:00 PM, Ajovanovski said:

DSM 7.2.2-72806 Update 1

Did your NAS auto update to this or was it manually updated?

Quote

Your Synology NAS may not notify you of this DSM update because of the following reasons. If you want to update your DSM to this version now, please click here to update it manually.
Your DSM is working fine without having to update. The system evaluates service statuses and system settings to determine whether it needs to update to this version.

Not a rule or anything, but it seems when Synology doesn't notify you about a minor DSM update, it's probably for a reason.

"This package requires DSM 7.2-63134 or older"

That is saying your version of DSM is too new to work with the latest update from Emby and you would have to downgrade DSM.  I don't recall seeing this before on point release of DSM.
To the best of my knowledge, you're the only person getting this error.  I've tried googling the error message in quotes two lines up using quotes, and this thread is the sole result on Google. It's been 13 days since SM 7.2.2-72806 Update 1 was released, and I think we would have many posts by now if the error you get was happening to others.

I really say this, but I think it would be a good idea to reach out to Synology and see what they say.

Carlo

[Ajovanovski 0]

On 11/19/2024 at 1:51 AM, Carlo said:

Did your NAS auto update to this or was it manually updated?

Not a rule or anything, but it seems when Synology doesn't notify you about a minor DSM update, it's probably for a reason.

"This package requires DSM 7.2-63134 or older"

That is saying your version of DSM is too new to work with the latest update from Emby and you would have to downgrade DSM.  I don't recall seeing this before on point release of DSM.
To the best of my knowledge, you're the only person getting this error.  I've tried googling the error message in quotes two lines up using quotes, and this thread is the sole result on Google. It's been 13 days since SM 7.2.2-72806 Update 1 was released, and I think we would have many posts by now if the error you get was happening to others.

I really say this, but I think it would be a good idea to reach out to Synology and see what they say.

Carlo

So I always check for latest updates on the Synology and just clicked to update. Never had a problem before.

The issue in my situation is that I had uninstalled Emby and cleaned all of the data files to start anew because my settings were kind of messed up and I wasn't getting the performance I thought I should be getting. I updated in the meantime before installing Emby back and I started getting this. Not sure if others have done the same, I assume they have had Emby already installed and just updated to Update 1. No way to downgrade DSM.

[Luke 39654]

Are you able to install 4.8.8 from package center?

[markpainter 7]

On 19/11/2024 at 00:51, Carlo said:

It's been 13 days since SM 7.2.2-72806 Update 1 was released, and I think we would have many posts by now if the error you get was happening to others.

 

I had exactly the same message on my two DS218+ 
However I downloaded "emby-server-synology72_4.9.0.32_x86_64" and it installed and works ok. 

[Carlo 4547]

Hi,

@Ajovanovskihave you tried what @markpaintersuggested?

[trialer 1]

"This package requires DSM 7.2-63134 or older"

I get this message when I try to install emby-server-synology7_4.9.0.37_x86_64.spk on DSM 7.2.2.-72806u3 on my DS720+

The last beta I was able to install was emby-server-synology7_4.9.0.34_x86_64.spk on DSM 7.2.2.-72806u2     .35 had the same problem, I skipped .36

is this info of any help analyzing this problem?

[Carlo 4547]

Try using https://github.com/MediaBrowser/Emby.Releases/releases/download/4.9.0.38/emby-server-synology72_4.9.0.38_x86_64.spk

[trialer 1]

Thanks, installed and works!

[Carlo 4547]

Great, thanks for the update!

[Jator 10]

So having a similar problem.  Here's my setup:

Emby Server: (non-docker) Version 4.8.8.0

Dashboard shows I can upload to version: Emby Server 4.8.10.0 is Available for ManorNAS

Synology NAS DS 1520+ (x64)

DSM = DSM 7.2.2-72806 Update 3

Here's the results when I try and update via command line:

{"error":{"code":0},"results":[{"action":"install","beta":true,"betaIncoming":true,"error":{"code":302,"description":"package should be installed on older os","firmware":"7.2-63134"},"installReboot":false,"installing":true,"language":"enu","last_stage":"prepare_install","package":"EmbyServer","packageName":"Emby Server","spk":"emby-server-synology7_4.9.0.41_x86_64.spk","stage":"install_failed","success":false,"username":"","version":"4.9.0.41-704090041"}],"success":false}

Same happens when I try and install the latest non-beta version:

{"error":{"code":0},"results":[{"action":"install","beta":false,"betaIncoming":false,"error":{"code":302,"description":"package should be installed on older os","firmware":"7.2-63134"},"installReboot":false,"installing":true,"language":"enu","last_stage":"prepare_install","package":"EmbyServer","packageName":"Emby Server","spk":"emby-server-synology7_4.8.10.0_x86_64.spk","stage":"install_failed","success":false,"username":"","version":"4.8.10.0-704081000"}],"success":false}

Any pointers on what I am doing wrong?

[Carlo 4547]

Did you download the 7.2.2 64bit version from our website?

[Jator 10]

On 3/9/2025 at 5:51 PM, Carlo said:

Did you download the 7.2.2 64bit version from our website?

Apparently not.  I was following links from previous posts and didn't even consider to go look and see there were DSM specific versions.  Now I know, thanks.

[Luke 39654]

4 hours ago, Jator said:

Apparently not.  I was following links from previous posts and didn't even consider to go look and see there were DSM specific versions.  Now I know, thanks.

Were you able to get updated?

[Jator 10]

Yes, sorry should have clarified I am now running 4.8.11.  Thanks.

[Carlo 4547]

Great, glad you got it working!

[Morepower 1]

Hi

I have been using emby on my Synology DS1817+ for years and I have never had any problems. But it has not been working for a few days.

DSM 7.2.2-72806 Update 3

I had an older version of Beta 7.4.9.x of emby. I couldn't start it anymore. It kept crashing. So I uninstalled emby and tried to install the current version 7.4.8.11.0. I got the error message “This package requires DSM 7.2-63134 or older”. The same problem with the current Beta 7.4.9.0.42.

I read the previous posts, but I don't know what @Jatordid...

Best regards
HP