Photos not loading updated photo

[garegina 3]

Hello I have been resizing my photos from 16x10 to 16x9 to remove the black borders that appear on my TV on the 16x10 photos. I have done this in photoshop and when I open all photos in photoshop they all fit the 16x9 template perfectly yet when I view photos on my TV thru Qnap server a few of the photos are displaying in 16x10. I have moved the 16x10 photos from said folder, rescanned the library and the said photos are no longer there. I checked them again in photoshop and they are definitely 16x9. I copy them back to photo folder, rescan the library and they appear as 16x10. Is there a cache that I need to clear or is there another reason why this is happening ?

Thanks for help with this

Gary

[Luke 40127]

Hi, how are you determining that they are 16 * 10?

[garegina 3]

I'm using a preset in crop tool in Photoshop of 3840 x 2160 resolution which has an aspect ratio of 16 x 9

[garegina 3]

I guess there is no resolution to this. Thanks anyway

[Luke 40127]

Hi @gareginacan you please show a screenshot example of what you mean? Thanks !

[garegina 3]

Hi Luke

The first image IMG_2461a in in Photoshop and shows the ratio in top corner of 3840:2160 = 16X9

The second photo Img 2461 is on the TV in emby & there are black borders on the left and right

The 3rd one is IMG_2426a is also in photoshop and shows the correct ratio.

The 4th IMG_2462 is on TV and displays correctly on the TV

Most of the photos are good

My question was why does IMG_2461 (and some others) have these black borders still?

And I have rescanned the folders many times

[Luke 40127]

Hi, what Emby app are you viewing it on the TV with?

[garegina 3]

Hi Luke

Emby for Android TV. I've downloaded Emby for Android and it is displaying photos correctly. When the photos change to the next photo there is a black screen for a split second and then the photo appears. Is there a setting to stop this from happening please ?

[Luke 40127]

2 hours ago, garegina said:

Hi Luke

Emby for Android TV. I've downloaded Emby for Android and it is displaying photos correctly. When the photos change to the next photo there is a black screen for a split second and then the photo appears. Is there a setting to stop this from happening please ?

HI, I believe this is just the loading time in between photos. We can look at improving that, possibly be always preloading the next one.

[garegina 3]

That would be great. Emby for Android TV seems to do a quick fade transition between photos so the black screen doesn't get see. There seems to be a lot more customisation in Emby for Android though. Thanks for your help with this case. Appreciate it very much

[garegina 3]

I thought it was good but unfortunately its not full screen with Emby for Android either. Gap at top photo shows not full screen to top. Bottom of photo is good.

Gap left & gap right shows photo not filling screen on either side. These are in 16x9 ratio also. Edited in photoshop with 3840x2160

[Luke 40127]

Hi, we’ll take a look at that. Thanks.

[garegina 3]

I've noticed pop up recommending to use Emby for Android rather than Emby for Android TV. The issue with the picture not filling the screen as above is still there. Is there a setting I need to invoke to get it full screen ? Thanks Gary

[Luke 40127]

Hi, no . We are trying to chase down the source of that gap. Thanks.

[garegina 3]

Ok Thanks for the update