TV Guide Grid Empty

[thijsemby 7]

Hi there,

My TV guide works fine on all devices, except on my LG TV. This used to work great, however recently it stopped working (possibly since the app update?). Everything else under live TV on the LG app works well, i.e. programmes, channels, recordings, scheduled etc. It's just the grid that is empty.

See attached image.

Thanks a lot for your advice.

[Luke 40137]

Hi, this should be resolved in the next update to the Emby LG app. Thanks.

[thijsemby 7]

@Lukethat's great thanks. Can you (roughly) say when that will be released?

[Luke 40137]

1 hour ago, thijsemby said:

@Lukethat's great thanks. Can you (roughly) say when that will be released?

Hi, as soon as it gets through LG review. Thanks.

[thijsemby 7]

@LukeI recently upgraded but the grid is still empty?

[Luke 40137]

HI, that's odd. What version of the Emby app do you have now?

[thijsemby 7]

@luke I'm on version 1.0.45, which was updated on 19/11/2024

[Luke 40137]

OK. Does it still look exactly the same as the image you posted?

[thijsemby 7]

Yes nothing seems to have changed 

[Luke 40137]

Strange because @SamESdid find an issue that I thought we got fixed for 1.0.45.

[SamES 1004]

47 minutes ago, Luke said:

Strange because @SamESdid find an issue that I thought we got fixed for 1.0.45.

Yes, we definitely fixed that, maybe your issue is completely different to the issue we found.

What year/model is your TV?

[thijsemby 7]

Could it be because I'm on Server Beta 4.9.0.30?

[Luke 40137]

2 hours ago, thijsemby said:

Could it be because I'm on Server Beta 4.9.0.30?

Probably not if the guide is displaying in the emby web app.

[SamES 1004]

On 10/12/2024 at 12:41, SamES said:

What year/model is your TV?

 

[thijsemby 7]

Yes the guide is fine everywhere else.

my TV is a LG GX 65 inch 4K Smart OLED TV from 2020, running the latest version of the Emby app. I also did a clean install earlier, no difference.

[Luke 40137]

OK we'll try to chase this down. Thanks.

[nitrup93 17]

For solve this temporary issue, you check the Channel number on the option

[thijsemby 7]

Where would I do this? To clarify, on the grid page I just blank black rows, with a white selector bar. At the top, it shows what is on  that channel, but the grid itself is empty. I don't see any option or settings that I can change? Including in the app settings.

[SamES 1004]

I can't reproduce this.  Can you please show me the settings from the guide tab when you login on the web client with the same user account?

[thijsemby 7]

@SamESby looking at the settings on the guide tab, the issue became clear: the channel display can only be the image or the title, it can't be both. Would be great if that can be fixed at some point, however for now it works fine so long as it's set to either image or title. Thanks a lot!

[SamES 1004]

3 hours ago, thijsemby said:

@SamESby looking at the settings on the guide tab, the issue became clear: the channel display can only be the image or the title, it can't be both. Would be great if that can be fixed at some point, however for now it works fine so long as it's set to either image or title. Thanks a lot!

Ah, interesting. @Luke