Apple TV Client Constant Crashes and errors v.1.9.0

[DarkStar1977 93]

Hi Emby Team,

The latest version of Apple TV client is less stable than previous.

I suffer constantly:

1.- Start Playing Video (movie, show, etc) with audio but black screen -> Solution: Close the app entirely and reopen it.

2.- Start Playing Video (movie, show, etc) with audio but frozen (by frozen is that picture is shown but frozen there) screen -> Solution: Close the app entirely and reopen it.

3.- Finishing playing an episode, moving to next one and happening 1, or 2 previously defined problems or crashing the application and going back to Apple TV Home Screen

4.- Going to movies section, navigate some screens down and the app crashes returning to Apple TV Home Screen.

5.- Search for something in the search panel and the app crashes returning to Apple TV Home Screen.

All of this is really anoying and I would like to help to solve it.

Tell me what can I provide to identify and solve this issues because are random and somedays happen 10 times and the other one none.

Thanks-

[Luke 40077]

Hi, are you still seeing this with Emby for Apple TV 1.9.1?

[DarkStar1977 93]

On 10/23/2024 at 11:22 AM, Luke said:

Hi, are you still seeing this with Emby for Apple TV 1.9.1?

Since updated this morning to 1.9.1 (1), for now I've only suffered 2 times:

3.- Finishing playing an episode, moving to next snd getting it with audio but black screen -> Solution: Close the app entirely and reopen it.

BTW, in Collections, the item that group Movies in Spanish - Peliculas - has been renamed to -Videos- in Apple TV client, and this is a mistake. @SamES

Hope this helps.

[DarkStar1977 93]

On 10/24/2024 at 1:23 AM, DarkStar1977 said:

Since updated this morning to 1.9.1 (1), for now I've only suffered 2 times:

3.- Finishing playing an episode, moving to next snd getting it with audio but black screen -> Solution: Close the app entirely and reopen it.

BTW, in Collections, the item that group Movies in Spanish - Peliculas - has been renamed to -Videos- in Apple TV client, and this is a mistake. @SamES

Hope this helps.

I can confirm that all scenarios at the begining of this post are still happenig.

I must say that seems that not as often as in the past, but are still present.

Tell me if I can help with anything.

[Luke 40077]

OK we are looking into it. Thanks.

[DarkStar1977 93]

If there's something I can do to help debug, just tell me.

Cheers.

[Andromeda1 2]

I'm also having problems with the AppleTV app hanging after playing movies or crashing and going to home screen since the update to 1.9.

I have updated to 1.9.1 but the problems persist.

[Luke 40077]

Hi, we have a 1.9.2 release that should be available in the coming days. Please let us know if this resolves it for you. Thanks.

[caradoc 2]

3 hours ago, Luke said:

Hi, we have a 1.9.2 release that should be available in the coming days. Please let us know if this resolves it for you. Thanks.

I have not yet been able to reproduce the freeze/crash when backing out of a playing show on 1.9.2 (1) with tvOS 18.1.

Yet.

I'll be updating the other AppleTV tomorrow, and letting the kiddo run wild on it so we can verify, as she's the one who's managed to reproduce the error most often.

[Andromeda1 2]

1.9.2 is stable for me. Thank you. Also on tvOs 18.1

[DarkStar1977 93]

On 11/4/2024 at 1:26 AM, Luke said:

Hi, we have a 1.9.2 release that should be available in the coming days. Please let us know if this resolves it for you. Thanks.

Hi @Lukeeven the crashes are less constant on 1.9.2 (1) and 2 of them didn't happened again, the others all are still happening.

Even more I've seen a new one:

1.- Start Playing Video (movie, show, etc) with audio but black screen -> Solution: Close the app entirely and reopen it.

2.- Start Playing Video (movie, show, etc) with audio but frozen (by frozen is that picture is shown but frozen there) screen -> Solution: Close the app entirely and reopen it.

3.- Finishing playing an episode, moving to next one and happening 1, or 2 previously defined problems or crashing the application and going back to Apple TV Home Screen

4.- Going to movies section, navigate some screens down and the app crashes returning to Apple TV Home Screen.

5.- Search for something in the search panel and the app crashes returning to Apple TV Home Screen.

6.- Playing a tvshow with subtitles, where subtitles stop playing while video and audio continues and after 10 seconds client crashes and return to apple tv homescreen

I'm open to provide any information or help in any way I can.

Cheers.

[Grocerybill 5]

Hi folks

 

I'm coming over to emby from plex and am running emby app 1.9.2(1) with a subscription and everything seems to work except the live tv guide on the Apple TV . As soon as I select it the app crashes. I can select and watch shows by going through the programs section on the Apple TV app and select and watch recordings but the live tv guide won’t do anything but crash. Other devices including iPhones and iPads work fine. 
 

any ideas?

 

thanks

will

[DarkStar1977 93]

The Apple TV is crashing constantly and randomly, I've been asking for months for a solution and offering myself to test, provide data, feedback, whatever is needed.

Nothing happened

[Grocerybill 5]

Ouch.
I realize it’s one of the lesser used os-s but the iOS apps work fine. I’m surprised it’s such a problem to fix. 
 

maybe I’ll start a new thread to bump it.

 

thanks

[Luke 40077]

Hi, we are looking into this. Thanks for reporting.

[Grocerybill 5]

Thank you!

[Grocerybill 5]

Hi there. I see we’re up to 1.9.2(3) but the problem persists. Everything works but it immediately crashes when selecting the live tv guide  

happy to help test betas if that can help get this over the hump.

 

thanks 

[Luke 40077]

9 minutes ago, Grocerybill said:

Hi there. I see we’re up to 1.9.2(3) but the problem persists. Everything works but it immediately crashes when selecting the live tv guide  

happy to help test betas if that can help get this over the hump.

 

thanks 

Hi, please try the 1.9.3 update and let us know how things compare. Thanks.

[Grocerybill 5]

Hi Luke,

I typod that version number. It’s 1.9.3(3) and the guide issue is still there. Everything works except the live guide. As soon as it’s selected from the menu the app crashes (full exit back to app selection menu). 
 

if it helps:

tuner/encoder - HD home run flex 4K 

Apple TV tvOS - version 18.2 [22k155]
emby server on Mac with i5 & os 14.6.2

Emby server OS- 4.8.10.0

gude works without issue on server and Roku devices

Let me know if there is anything else I can provide to help

 

[Luke 40077]

@SamESare you able to reproduce?

[SamES 1004]

5 hours ago, Luke said:

@SamESare you able to reproduce?

No, I cannot.  

@Grocerybill, can you please post a screenshot of the guide from the web app in case we can see anything that might be causing it to crash?

[Grocerybill 5]

Sure. Will send asap

[Grocerybill 5]

Pics of Home Screen to live guide on server - localhost webpage

 

[Grocerybill 5]

@SamES@Luke

 

Pictures of webpage for guide in previous post. This post contains a video of issue. Starting Emby app, selecting menu options to check for active connection to server, then selecting guide and the subsequent crash. 
 

since the app was uprev’d via an upgrade I’ll fully un install and reinstall. 
 

 

[Grocerybill 5]

Nope.  Uninstall /restart/ reinstall still has the problem. Just highlighting the guide option from the menu bar causes it to crash.