playback will result in a black screen with audio until device restart

[katbyte 26]

Every so often playback with the emby app will result in a black screen with audio coming through. this will happen randomly on videos that previously played fine or ones that never played before. Once it happens no video will play properly all resulting in the black screen.

closing and reopening the app does not fix this. picking a different video does not change it.

other devices (web, ios, andriod tv) play fine

the only thing that fixes it is restarting the apple tv

Edited September 14, 2024 by katbyte

[Luke 38986]

@katbyte

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[katbyte 26]

luckily it just happened again. restarted the server. tried again. tried 2nd show.

logs attachedembyserver.txt

[DarkStar1977 85]

On 9/18/2024 at 12:15 AM, katbyte said:

luckily it just happened again. restarted the server. tried again. tried 2nd show.

logs attachedembyserver.txt

@Luke

This is been happening since 1.8.8 (2) version and before TVOS 18 upgrade.

I've reported this to you here:

In fact, in my case does not need a device restart, just kill the emby app in apple tv and open it again.

Edited September 30, 2024 by DarkStar1977

[Jcheinaman 17]

Just adding my issue as well. Apple TV with a random black screen.

[StrageEnemy 1]

This happens to me as well, once I’ve played several tv episodes, the screen goes black and only audio comes through, the temporary solution is to close and reopen the app.

[Luke 38986]

Hi, we are looking into this. Thanks.

[RichardGrimmer 0]

Just to add - I've just experienced the same issue (Apple TV also). Perhaps significant (perhaps not) - prior to the problem, playback seemed to be slightly stuttery - movements weren't smooth - that was fixed by exiting and restarting the video - next episode after the restart exhibited the problem, as others different videos had same issue as did live TV (Homerun HD)  - restart of Apple TV fixed it. 

Again, perhaps significant - I'd been playing a combination of videos and live TV on the app (without problem) from about 0700 - 1500 - perhaps a resource freeing issue?

[Luke 38986]

On 2/7/2025 at 10:10 AM, RichardGrimmer said:

Just to add - I've just experienced the same issue (Apple TV also). Perhaps significant (perhaps not) - prior to the problem, playback seemed to be slightly stuttery - movements weren't smooth - that was fixed by exiting and restarting the video - next episode after the restart exhibited the problem, as others different videos had same issue as did live TV (Homerun HD)  - restart of Apple TV fixed it. 

Again, perhaps significant - I'd been playing a combination of videos and live TV on the app (without problem) from about 0700 - 1500 - perhaps a resource freeing issue?

Ok that is helpful, thanks. We are looking into it.