kathlik Posted November 14, 2014 Share Posted November 14, 2014 Hey guys, I have just upgraded my Media Center PC. I have a completely fresh install, new hard drive with new media center and media browser installation. I added my supporter key to this fresh install and get the "supporter key is missing or invalid" message. I am on the Lifetime subscription plan. It is valid for the life of the 3.x major version. Any ideas? Link to comment Share on other sites More sharing options...
ebr Posted November 14, 2014 Share Posted November 14, 2014 Server log from when you save the key please. Link to comment Share on other sites More sharing options...
kathlik Posted November 14, 2014 Author Share Posted November 14, 2014 Apologies, log text file attached. Log.txt Link to comment Share on other sites More sharing options...
kathlik Posted November 14, 2014 Author Share Posted November 14, 2014 I have Turned off Windows Firewall, restarted the server, but no difference. Link to comment Share on other sites More sharing options...
ebr Posted November 14, 2014 Share Posted November 14, 2014 Okay, it looks like at some point you linked this key with a new one so all of its registrations were transferred to the new one and you need to use it... Link to comment Share on other sites More sharing options...
kathlik Posted November 14, 2014 Author Share Posted November 14, 2014 (edited) Oh dear. This is the new key. Do I need to do the link again from the old V2 key to the new key? Or is it possible to just remove the linking stuff and just reenter my new (V3) key? Edited November 14, 2014 by kathlik Link to comment Share on other sites More sharing options...
ebr Posted November 14, 2014 Share Posted November 14, 2014 I PM'd you the key you should be using. Link to comment Share on other sites More sharing options...
kathlik Posted November 14, 2014 Author Share Posted November 14, 2014 Thank you, very much appreciated. I now have the gold medal supporter message on the server dashboard. Media Browser still hasn't updated yet though. Is there anything I need to do to update classic to recognize its supporter status? Or do I just wait patiently? :-) Link to comment Share on other sites More sharing options...
kathlik Posted November 16, 2014 Author Share Posted November 16, 2014 All ok now. It took 24 hours but it is now working. Link to comment Share on other sites More sharing options...
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