Supporter key is missing or invalid message on fresh install

[kathlik 0]

Hey guys, I have just upgraded my Media Center PC. I have a completely fresh install, new hard drive with new media center and media browser installation. I added my supporter key to this fresh install and get the "supporter key is missing or invalid" message.

I am on the Lifetime subscription plan. It is valid for the life of the 3.x major version. 

Any ideas?

[ebr 15663]

Server log from when you save the key please.

[kathlik 0]

Apologies, log text file attached.

Log.txt

[kathlik 0]

I have Turned off Windows Firewall, restarted the server, but no difference. 

[ebr 15663]

Okay, it looks like at some point you linked this key with a new one so all of its registrations were transferred to the new one and you need to use it...

[kathlik 0]

Oh dear. This is the new key. Do I need to do the link again from the old V2 key to the new key?

Or is it possible to just remove the linking stuff and just reenter my new  (V3) key?

Edited November 14, 2014 by kathlik

[ebr 15663]

I PM'd you the key you should be using.

[kathlik 0]

Thank you, very much appreciated. I now have the gold medal supporter message on the server dashboard. Media Browser still hasn't updated yet though. Is there anything I need to do to update classic to recognize its supporter status? Or do I just wait patiently? :-)

[kathlik 0]

All ok now. It took 24 hours but it is now working.