No sound in Android TV Box

[Rolivaras 2]

Hi, I'm having trouble playing audio in some movies, no audio actually comes out.
In films like Shazam and Godzilla vs. Kong on June 11, for example, the audio didn't work.

Spoiler

The model is a TVBox T95Max.
OS: Android 9.0
CPU: S905X3 Quad Core 64Bit Cortex-A55
GPU: ARM G31 MP2
RAM: 4GB DDR3
ROM: 32GB EMMC
Card reader: support TF card
Wi-Fi: 2.4G + 5G dual-band Wi-Fi
Ethernet: Standard 10/100M RJ-45
UHD video output: Support 8K
Mouse/Keyboard: Supports mouse and keyboard via USB; Supports 2.4GHz wireless mouse and keyboard via 2.4GHz USB dongle
OSD Language Type: English, French, German, Spanish, Italian, etc. Multilateral languages
1080P/AV/3G: Support
HDD File System: FAT16/FAT32/NTFS
Audio formats: MP3, WMA, AAC, OGG, DDP, HD, FLAC, APE
Specifications:
Model: T95 max Plus
BT version: 4.0
Input port: USB 3.0, USB 2.0, TF card slot, RJ45, power input
Output port: HD, AV
Power supply: DC 5V/2A

On the other devices, everything has worked satisfactorily.

embyserver.txt embyserver-63853925473.txt hardware_detection-63853925547.txt hardware_detection-63853980298.txt hardware_detection-63853985258.txt

[Luke 39633]

Hi, what version of Emby for android?

[Rolivaras 2]

3.3.95

[Luke 39633]

What device are you playing on? What is your audio setup?

[Rolivaras 2]

It's an old LG LCD TV, I don't use any audio devices on it.

[Luke 39633]

What is the app installed on?

[Rolivaras 2]

I'm using a TVBox with Android, I use Emby for Android version 3.3.95.  The TVBox is connected to the TV via HDMI.

[Luke 39633]

What tv box?

[Rolivaras 2]

On 6/16/2024 at 2:47 PM, Rolivaras said:

The model is a TVBox T95Max.
OS: Android 9.0
CPU: S905X3 Quad Core 64Bit Cortex-A55
GPU: ARM G31 MP2
RAM: 4GB DDR3
ROM: 32GB EMMC
Card reader: support TF card
Wi-Fi: 2.4G + 5G dual-band Wi-Fi
Ethernet: Standard 10/100M RJ-45
UHD video output: Support 8K
Mouse/Keyboard: Supports mouse and keyboard via USB; Supports 2.4GHz wireless mouse and keyboard via 2.4GHz USB dongle
OSD Language Type: English, French, German, Spanish, Italian, etc. Multilateral languages
1080P/AV/3G: Support
HDD File System: FAT16/FAT32/NTFS
Audio formats: MP3, WMA, AAC, OGG, DDP, HD, FLAC, APE
Specifications:
Model: T95 max Plus
BT version: 4.0
Input port: USB 3.0, USB 2.0, TF card slot, RJ45, power input
Output port: HD, AV
Power supply: DC 5V/2A

This

[Luke 39633]

Who makes it?

[Rolivaras 2]

I'm sorry.  I don't understand what you are referring to.

[Luke 39633]

Who manufacturers this tv box?

[Rolivaras 2]

I don't think it has a manufacturer.  They are generic products from China.  But they use hardware similar to the Xiaomi TV Box.

[ebr 15576]

Hi.  One of the problems with these generic boxes is that they don't always have complete or correct implementations of the internals (codecs for one).

Can you get a log from the app after reproducing the issue?

[Rolivaras 2]

I imagine it's some implementation problem. How do I get the app log? Could it be the TVBox app?

[Lessaj 267]

Within emby for android profile icon in the top right -> App Settings -> Logs -> Settings -> "Enable app logging" and restart the app. You should see a log appear in the Logs tab after an app restart.

[Rolivaras 2]

Here

On 6/19/2024 at 11:47 AM, Lessaj said:

Within emby for android profile icon in the top right -> App Settings -> Logs -> Settings -> "Enable app logging" and restart the app. You should see a log appear in the Logs tab after an app restart.

 

bluetooth_content_share.html

[Luke 39633]

10 minutes ago, Rolivaras said:

Here

 

bluetooth_content_share.html 106.61 kB · 0 downloads

Hi, can you please provide the original plain text version? Thanks.

[Rolivaras 2]

Unfortunately, I don't have the device, so my client was only able to send the file this way.

[Luke 39633]

How have they configured audio settings for the device?

[Rolivaras 2]

In the app and on the TVbox, use the default settings.

[Luke 39633]

What is their audio setup ?

[Rolivaras 2]

This is the configuration of TVBox.

The app Emby for Android is by default.

[ebr 15576]

I'm not sure I can interpret exactly what those even mean but I would try changing them to different values to see what difference it may make.

[Rolivaras 2]

I purchased a TVBox exactly the same as the one with sound problems. And with the same default settings. The one I purchased is working normally.

 

 My client made the changes to the TVBox settings to different values, but the audio still didn't work.