Randomly cannot remote login from iphone and ipad

[kira yamato 15]

i randomly cannot remote login with emby connect .after sign in with emby connect ,most of the time it stuck with select sever page.(after login its show 2 same name server with internal ip address and sometimes show WAN ip but both of them said unable to reach sever ) and manual add ip also not work. for internal login sometime its show in activity log that its attempt to authenticated on server so many time and it show a long list of login attempt every second until it can login 

P.S. Android tv app still can remote login with no problem

[Luke 39833]

Quote

for internal login sometime its show in activity log that its attempt to authenticated on server so many time and it show a long list of login attempt every second until it can login 

Hi there, let's look at a specific example:

How to Report a Problem

Thanks.

[kira yamato 15]

8 hours ago, Luke said:

Hi there, let's look at a specific example:

How to Report a Problem

Thanks.

ok

embyserver.txt

[SMTV91 15]

On 6/3/2024 at 2:21 AM, kira yamato said:

i randomly cannot remote login with emby connect .after sign in with emby connect ,most of the time it stuck with select sever page.(after login its show 2 same name server with internal ip address and sometimes show WAN ip but both of them said unable to reach sever ) and manual add ip also not work. for internal login sometime its show in activity log that its attempt to authenticated on server so many time and it show a long list of login attempt every second until it can login 

P.S. Android tv app still can remote login with no problem

Same here. Something seems to be up with the iOS apps since the latest update

[Luke 39833]

Hi, can you try doing a manual connection by entering your server address?

[kira yamato 15]

7 hours ago, Luke said:

Hi, can you try doing a manual connection by entering your server address?

i said it doesn’t work. tired

On 6/3/2024 at 1:21 PM, kira yamato said:

and manual add ip also not work.

 

Edited June 6, 2024 by kira yamato

[Luke 39833]

@kira yamatoare you sure you entered the correct ip address? where did you get it from?

[kira yamato 15]

2 hours ago, Luke said:

@kira yamatoare you sure you entered the correct ip address? where did you get it from?

yes. i get it from manage emby server “remote (WAN) access”the wan ip keep change overtime so i use emby connect instead.

P.S.pic from internet

[Luke 39833]

Are you able to update to Emby Server 4.8? You're on a very old version.

 

[kiraphim00 3]

21 minutes ago, Luke said:

Are you able to update to Emby Server 4.8? You're on a very old version.

 

Pic from internet .I already update to latest version . And i sent u a log file system 

[kira yamato 15]

10 hours ago, Luke said:

Are you able to update to Emby Server 4.8? You're on a very old version.

 

Pic from internet .I already update to latest version . And i sent u a log file system 

[Luke 39833]

Hi, have you updated to Emby for iOS 2.2.22? Has that helped?

[kira yamato 15]

12 hours ago, Luke said:

Hi, have you updated to Emby for iOS 2.2.22? Has that helped?

yes,it work for now.

[TariqK 4]

Im having the same issue, cannot connect from my iPad Pro, on the latest Emby App and iOS versions...

On 11/06/2024 at 03:56, Luke said:

Hi, have you updated to Emby for iOS 2.2.22? Has that helped?

Edit: When i connect to the IP:8096 in the ipad browser I simple get a 'Forbidden' message.

Edit 2: My mistake, my tailscale IP changed for my iPad, so I didnt have it in my Emby whitelist.

Edited July 21, 2024 by TariqK

[kira yamato 15]

On 6/11/2024 at 9:56 AM, Luke said:

Hi, have you updated to Emby for iOS 2.2.22? Has that helped?

why Emby for iOS 2.2.23 . its now can login but it always require launch application for 2 time before it can login, first time its keep loading and make a long list of device "Has Authenticated on PC" on activity log ,and always successful access in second app reopen.

 

noted: I use emby Version 4.8.8.0 on windows

[Luke 39833]

On 7/23/2024 at 6:42 AM, kira yamato said:

why Emby for iOS 2.2.23 . its now can login but it always require launch application for 2 time before it can login, first time its keep loading and make a long list of device "Has Authenticated on PC" on activity log ,and always successful access in second app reopen.

 

noted: I use emby Version 4.8.8.0 on windows

Hi there @kira yamatoplease attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[kira yamato 15]

9 hours ago, Luke said:

Hi there @kira yamatoplease attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

it say "Error Server: Access token is invalid or expired."  so many time in one login and require reopen app in ios

embyserver (2).txt

[Luke 39833]

On 7/25/2024 at 12:11 AM, kira yamato said:

it say "Error Server: Access token is invalid or expired."  so many time in one login and require reopen app in ios

embyserver (2).txt 56.75 kB · 1 download

Hi, there’s nothing obvious here, but a couple things that could cause this are deleting devices from the server or any changing of user passwords. Those two things will invalidate current sessions and require them to login again.

[kira yamato 15]

1 hour ago, Luke said:

Hi, there’s nothing obvious here, but a couple things that could cause this are deleting devices from the server or any changing of user passwords. Those two things will invalidate current sessions and require them to login again.

so,what should i do to fix it? reinstall app on ios?

[Luke 39833]

On 7/26/2024 at 9:43 PM, kira yamato said:

so,what should i do to fix it? reinstall app on ios?

Have either of those two things happened?

[kira yamato 15]

10 hours ago, Luke said:

Have either of those two things happened?

thank, reinstall app on iosand ipados seem fix it.

[kira yamato 15]

On 6/11/2024 at 9:56 AM, Luke said:

Hi, have you updated to Emby for iOS 2.2.22? Has that helped?

cannot login happens again on ios2.22.23 its seem happened when router rotate server public ip .ipad show the old wan server ip and show cannot reach server(restart ios app and server not work)but its needs restart the ipad device after that its work. 

[Luke 39833]

@kira yamatodoes your server WAN ip frequently change?

[kira yamato 15]

6 hours ago, Luke said:

@kira yamatodoes your server WAN ip frequently change?

its change about every 3-4day . i seem to know the cause of the problem why it cannot login with both emby connect and manual ip ,i found that when real ip of server has changed but wan ip which show in emby server dashboard still unchange for sometime (its require restart server a few time until its update the wan ip) after wan ip match real server ip , everything work fine. 

Edited August 4, 2024 by kira yamato

[Luke 39833]

Have you considered using a ddns?