Playback keeps freezing

[amateurgod 30]

Starting today every episode I watch keeps freezing for a few seconds, sometimes it can be minutes apart sometimes it can be seconds, after checking theog I noticed that this appears when it freezes 

 

Quote

Warn SessionWebSocketListener: Unable to determine session based on url: /embywebsocket?api_key=readacted&deviceId=redacted

And then when it starts playback again it looks like it creates a new session for playback as the logs show the server sending the device the progress information 

 

I'm watching on android TV using an external player, have also tried with built in player and experience the same issues 

[amateurgod 30]

I've also noticed this in the logs every now and then, not sure if it's related however the IP is the IP of my Nginx VM

 

Quote

Warn Server: AUTH-ERROR: 192.168.80.187 - Access token is invalid or expired.
2024-04-21 00:26:36.994 Error Server: Access token is invalid or expired.

 

However I doubt it's related as the issue happens even when using IP:Port to connect to emby

Edited April 20, 2024 by amateurgod

[amateurgod 30]

Not sure what caused this however seems to have been fixed by changing the IP assigned to the client device

[amateurgod 30]

After a couple of hours this has started happening again, with the same errors about invalid access token and unable to determine session

[Luke 39294]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[amateurgod 30]

Here you go, I cycled the log file before pressing play and then again after the issue happened so that there wasn't tons of stuff to go through, I also have an earlier one where I enabled debug logging if needed 

embyserver-63849270739.txt

[amateurgod 30]

This also seems to only be happening on android TV devices as if I start playback on my android phone then I don't have any issues with the playback 

[Luke 39294]

3 hours ago, amateurgod said:

Here you go, I cycled the log file before pressing play and then again after the issue happened so that there wasn't tons of stuff to go through, I also have an earlier one where I enabled debug logging if needed 

embyserver-63849270739.txt 6.91 kB · 1 download

Hi, this looks like starting from the middle of playback. Can you please attach the complete emby server log file? Thanks.

[Luke 39294]

3 hours ago, amateurgod said:

Here you go, I cycled the log file before pressing play and then again after the issue happened so that there wasn't tons of stuff to go through, I also have an earlier one where I enabled debug logging if needed 

embyserver-63849270739.txt 6.91 kB · 1 download

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[amateurgod 30]

On 21/04/2024 at 08:26, Luke said:

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

Hi sorry for the delay in getting back to you, I tried on the standard android app and had the same issue, I tried on Kodi however on the same device and had no issues with playback 

 

Here are the logs for an issue from start of playback to end of play back, once the issue occured I waited for the show to start playing again before ending playback and then rotating the log file 

 

 

embyserver-63849438510.txt

[amateurgod 30]

@Lukeany feedback on this as it has basically made watching emby on TV impossible unless use Kodi which I'm not a fan of as this seems to be happening on all android TV devices regardless of whether I use the android TV app or the standard Android App. 

 

Could it be something caused by an update to the android TV OS?

Edited May 3, 2024 by amateurgod

[Luke 39294]

hi, have you updated to Emby for Android 3.3.86? Has that helped?

[amateurgod 30]

On 03/05/2024 at 19:50, Luke said:

hi, have you updated to Emby for Android 3.3.86? Has that helped?

Yes that's the version I'm on and no it hasn't helped 

[Luke 39294]

Hi, can you give an example of a file that this is happening on? Thanks.

[amateurgod 30]

On 17/05/2024 at 00:15, Luke said:

Hi, can you give an example of a file that this is happening on? Thanks.

hi apologies busy month and i forgot to reply, its happening on any file i try to play of varying formats and filesizes

[Luke 39294]

Is this high bitrate video? Freezing over the local network usually means the data just isn't getting there quickly enough.

[amateurgod 30]

thats what i thought so i did some tests to rule it out its hardwired with Cat8 cables via 1gbps ports, according to unifi the devices arent having any issues with speed, they are all getting GbE and are no where near reaching there bandwidth limit, i have installed both plex and jellyfin onto the devices to test and they both stream fine with no issues, its only Emby that has issues and only on the androidTV/GoogleTV os, works fine on windows and android phone, the files range from 720p to 4k.

[Luke 39294]

Hi, can you try this again? Thanks !