Hebrew subtitles turn into gibberish mid-play!

[Nom1fan 2]

Hi,

I am running v1.7.5 on my Tizen TV, and sometimes while watching with Hebrew subtitles, everything works fine until randomly the subtitles turn into gibberish. 

I have to exit the app and relaunch which sometimes helps, other times I had to restart the server.

Attaching some logs from yesterday when this happened several times while watching "The Matchmaker (2010)". 

 

Thanks in advance!

 

ffmpeg-transcode-73c6ac77-2bdd-4fa3-983b-356e42392cb0_1.txt embyserver-63845539200.txt

[Luke 39868]

Hi, yes this has come up once or twice before. We think this is an issue in the Samsung player and have been looking at ways to avoid it .Thanks.

[Nom1fan 2]

8 hours ago, Luke said:

Hi, yes this has come up once or twice before. We think this is an issue in the Samsung player and have been looking at ways to avoid it .Thanks.

OK, thanks! Any way I can follow up to know when it's solved?

[Luke 39868]

Best thing to do is follow the app release notes: 

Thanks.

[urymf 1]

+1

any news on this one?

[Luke 39868]

2 hours ago, urymf said:

+1

any news on this one?

hi @urymfcan we please look at an example of your issue? Thanks !

[urymf 1]

8 hours ago, Luke said:

hi @urymfcan we please look at an example of your issue? Thanks !

sure.  can you please explain "look at an example"?  should I provide a screenshot?

[Luke 39868]

10 hours ago, urymf said:

sure.  can you please explain "look at an example"?  should I provide a screenshot?

   Yes and…

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[urymf 1]

Thanks for the pointer to the instructions.  I will do my best:

I have a Samsung TV, model UE65MU7003, software version T-KTMDEUC-1400.3, emby version: Emby for Samsung 1.2.6

The subtitle language I use is Hebrew, and when I play a new movie or episode, is works fine.  After a few minutes (can't tell how many or if it's always at the same time) or as soon as I use skip/ffwd, the subtitles turn to gibberish, as the attached picture show.

The subtitles are displayed without any problem or change on my PC using VLC, so the files are intact (SRT format).

Thanks in advance!

[Luke 39868]

14 minutes ago, urymf said:

Thanks for the pointer to the instructions.  I will do my best:

I have a Samsung TV, model UE65MU7003, software version T-KTMDEUC-1400.3, emby version: Emby for Samsung 1.2.6

The subtitle language I use is Hebrew, and when I play a new movie or episode, is works fine.  After a few minutes (can't tell how many or if it's always at the same time) or as soon as I use skip/ffwd, the subtitles turn to gibberish, as the attached picture show.

The subtitles are displayed without any problem or change on my PC using VLC, so the files are intact (SRT format).

Thanks in advance!

• Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file in txt format. Please don't zip or compress, and avoid attempting to extract relevant sections. Everything is relevant to us. If a server transcoding log (ffmpeg log) was also generated during playback (in the server logs folder), please attach that as well.
•  

[urymf 1]

Please find the logs attached.

What have I done:

1. Started the emby server
2. Opened the Samsung TV app
3. Selected a movie
4. Selected external SRT subtitles
5. (Movie starts with proper Hebrew subtitles)
6. Clicked ffwd.
7. Subtitles turned to gibberish

embyserver-63879058427.txt ffmpeg-transcode-696d6e7b-ca3f-4e5b-a50f-069666beb7fa_1.txt hardware_detection-63879058244.txt

[visproduction 266]

Useful info to troubleshoot Hebrew in HTML problems:
 https://scouthtml.com/hebrew-html-character-codes/

[Luke 39868]

1 hour ago, urymf said:

Please find the logs attached.

What have I done:

1. Started the emby server
2. Opened the Samsung TV app
3. Selected a movie
4. Selected external SRT subtitles
5. (Movie starts with proper Hebrew subtitles)
6. Clicked ffwd.
7. Subtitles turned to gibberish

embyserver-63879058427.txt 131.7 kB · 0 downloads ffmpeg-transcode-696d6e7b-ca3f-4e5b-a50f-069666beb7fa_1.txt 631.2 kB · 0 downloads hardware_detection-63879058244.txt 286.7 kB · 0 downloads

Can you try installing a newer app version via USB? It may not resolve it. Last we looked at this it is isolated to very specific models from one or two years.

[urymf 1]

I can try.  can you please provide a link to the newer version's binaries?

[Luke 39868]

10 minutes ago, urymf said:

I can try.  can you please provide a link to the newer version's binaries?

https://emby.media/emby-for-samsung-smart-tv.html

[urymf 1]

Installed Emby for Samsung 2.0.2.

Unfortunately, the issue persists exactly as in the previous app version.

Any ideas?

[Luke 39868]

OK, thanks for testing. IT is on the to do list to look at this.

[urymf 1]

Thank you!  Waiting for updates.