Metadata loss - yet again

[bytesoverbombs 0]

Hey @Luke, @JuJuJurassic

I have experienced the same error. Instead of SMB, I'm using NFS to mount my movies/TV shows from a local NAS. I was moving around my server and started it up today to see that all metadata was deleted and found this thread. I dug through the logs and discovered that the subtitles engine is the cause of the metadata deletion. I am seeing thousands and thousands of the following errors:

```

2024-03-05 23:01:51.152 Error SubtitleManager: Error searching for subtitles on Open Subtitles

*** Error Report ***

Version: 4.8.1.0

Command line: /app/emby/system/EmbyServer.dll -programdata /config -ffdetect /app/emby/bin/ffdetect -ffmpeg /app/emby/bin/ffmpeg -ffprobe /app/emby/bin/ffprobe -restartexitcode 3

Operating system: Ubuntu ~20.04.2

Framework: .NET 6.0.25

OS/Process: x64/x64

Runtime: app/emby/system/System.Private.CoreLib.dll

Processor count: 8

Data path: /config

Application path: /app/emby/system

System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path '/data/tvshows/<redacted>.avi'.

at Interop.CheckIo(Error error, String path, Boolean isDirectory, Func`2 errorRewriter)

at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String path, OpenFlags flags, Int32 mode)

at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize)

at System.IO.Strategies.OSFileStreamStrategy..ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize)

at Emby.Server.Implementations.IO.ManagedFileSystem.OpenRead(String path)

at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken)

at Emby.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)

Source: System.Private.CoreLib

TargetSite: Void CheckIo(Error, System.String, Boolean, System.Func`2[Interop+ErrorInfo,Interop+ErrorInfo])

```

Then afterwards, I'm seeing thousands of related deletion error messages:

```

2024-03-05 23:01:51.152 Debug TaskManager: Download subtitles Completed after 1 minute(s) and 46 seconds

2024-03-05 23:01:51.164 Info App: Removing item from database, Type: Movie, Name: <redacted>, Path: /data/movies/<redacted>.mkv, Id: 34

2024-03-05 23:01:51.482 Info App: Deleting path /config/metadata/library/04/0406c2c292e7f79c5d6223431147224c

2024-03-05 23:01:51.660 Info App: Removing item from database, Type: Movie, Name: <redacted>, Path: /data/movies/<redacted>.mkv, Id: 35

2024-03-05 23:01:51.892 Info App: Deleting path /config/metadata/library/0b/0be709569afc6af05756329e85f8ce3d

2024-03-05 23:01:52.127 Info App: Removing item from database, Type: Movie, Name: <redacted>, Path: /data/movies/<redacted>.mkv, Id: 36

2024-03-05 23:01:52.241 Info App: Deleting path /config/metadata/library/e7/e724f2c28c9fe75e451c1d84bb6e22f9

2024-03-05 23:01:52.506 Info App: Removing item from database, Type: Movie, Name: <redacted>, Path: /data/movies/<redacted>.avi, Id: 37

2024-03-05 23:01:52.685 Info App: Deleting path /config/metadata/library/5b/5bc2b177600c350642220a5dface526b

```

Do you have any ideas Luke?

Love the software btw! I bought premiere lifetime.

Thanks

 

[Luke 40144]

@bytesoverbombswhat do you mean by metadata deletion? What was missing?

[Luke 40144]

Also please attach the complete emby server log. Thanks.