Strange full pink image when watching content

[Central12 1]

Hi, since updating to the latest version of emby, i'm now having issues where content is displaying nothing but a complete pink screen, i've noticed im only getting this issue when hardware transcoding, if i disable this the content plays fine. is there any suggestions on how to fix this?

Edited February 18 by Central12

[Abobader 2947]

Hello Central12,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

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Emby Team

[Central12 1]

Here are some examples of the content that I'm receiving these issues on

[Central12 1]

Example of the full pink image. Audio comes through fine

 

Edited February 18 by Central12

[Luke 37095]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Central12 1]

here is the 2 logs luke

ffmpeg-transcode-dd5816c7-d4af-4231-84d1-6611f7192b05_1.txt embyserver.txt

[Central12 1]

Just noticed the download for the transcode hasn;t worked so here it is again

ffmpeg-transcode-dd5816c7-d4af-4231-84d1-6611f7192b05_1 (3).txt

[Central12 1]

@Lukehi Luke, after some testing some more, this isn’t doesn’t seem to be just linking to certain files, it’s happening to anything that is being hardware transcoded. Which I was not getting before this update

[Central12 1]

On another thing as well. i've noticed that my tone mapping is completely blank and is not showing anything

[RanmaCanada 345]

What's your server hardware, and what drivers are you running?

[Central12 1]

Intel core i9-9900k, 32gb ram, RTX 2070 and latest nvidia drivers

[raph666 1]

any solution? I have the same problem.

unraid server

emby on docker

nvidia p2000 driver 545.29.06 I also tested with drivers 550.40.07

everything was working correctly before the last update.

Edited February 27 by raph666

[RanmaCanada 345]

On 19/02/2024 at 16:44, Central12 said:

Intel core i9-9900k, 32gb ram, RTX 2070 and latest nvidia drivers

Does the same thing happen when you use Quicksync?  I noticed in your log you aren't using it.  

[Central12 1]

On 27/02/2024 at 09:20, raph666 said:

any solution? I have the same problem.

unraid server

emby on docker

nvidia p2000 driver 545.29.06 I also tested with drivers 550.40.07

everything was working correctly before the last update.

Are you happening to be using binhex's app? I switched to the official version from emby team and that seemed to fix it, issue seems to be relating to binhex's version which uses arch 

[raph666 1]

On 2/29/2024 at 12:25 PM, Central12 said:

Are you happening to be using binhex's app? I switched to the official version from emby team and that seemed to fix it, issue seems to be relating to binhex's version which uses arch 

ok thanks, I will try it.

[Luke 37095]

7 hours ago, raph666 said:

ok thanks, I will try it.

Let us know how you get on. Thanks.

[Slothey2Toes 3]

I am having the EXACT same issue. I'm on Unraid v6.12.6 and using binhex's container, Emby v4.8.1.0. I will be monitoring for more information. As a band-aid, I have disabled HW transcoding until this issue is resolved.

Edited March 2 by Slothey2Toes
typo

[Slothey2Toes 3]

On 2/29/2024 at 4:25 AM, Central12 said:

Are you happening to be using binhex's app? I switched to the official version from emby team and that seemed to fix it, issue seems to be relating to binhex's version which uses arch 

How difficult is it to switch to the official container from binhex's? You make it sound trivial.

[Happy2Play 8296]

Devs will have to confirm but @Lukeis this the correct ffmpeg for 4.8.1.0 on this platform?  Shouldn't it be 5.1?

12:01:11.196 ffmpeg version 5.0.0-emby_2022_05_07-spc Copyright (c) 2000-2022 the FFmpeg developers and softworkz for Emby LLC

[Central12 1]

14 hours ago, Slothey2Toes said:

How difficult is it to switch to the official container from binhex's? You make it sound trivial.

**Just forgot to mention i'm actually using the emby installation from Linuxserver not the official emby release** All i had to do is run a backup and restore plugin, Then setup Emby installation with folders mounted and then restore the backup on the Linuxserver version and the issue was resolved from there for me.

[Slothey2Toes 3]

I just upgraded to binhex's v4.8.3.0 and the issue has NOT been fixed. Very strongly considering moving to linuxserver version.

[Luke 37095]

7 hours ago, Slothey2Toes said:

I just upgraded to binhex's v4.8.3.0 and the issue has NOT been fixed. Very strongly considering moving to linuxserver version.

Hi, why not use our official Docker container?

https://emby.media/docker-server.html

[Slothey2Toes 3]

25 minutes ago, Luke said:

Hi, why not use our official Docker container?

A good question I don't have an answer to. If I can't get the H.W. transcoding working soon with binhex, I will migrate to the official container this week end.

[Slothey2Toes 3]

Just a fallow up. I have reached out to Binhex and he is looking into the issue. Here is his response to a post in the Unraid forums:

Quote

Ah had time to do some more digging, so looks like there are two versions of ffmpeg included, emby-ffmpeg and ffmpeg, and its the former that needs to be updated, so i have contacted the upstream dev about the issue, hopefully he should pick up my message and if he agrees then should bump the package version and i can then rebuild and we should be good.

 

[bi0h4zard 3]

I have exact the same Problem

unraid, too

gtx 2080