Can only access Emby on local lan

[Annie Sixgun 3]

Okay,,,,  I got Emby Server installed and seems to be working well with the media I have added so far....

My Problem is that I can ONLY ACCESS Emby using    192.168.1.xxx:8096

Version 4.8.1.0

 Emby Server is up to date

Running on http port 8096

In-Home (LAN) access: http://192.168.1.xxx:8096        This works

Remote (WAN) access:   http://73.255.xxx.xx:8096       This Does NOT work

http://192.168.1.xxx:8096      from cell phone with wifi on this works 

http://73.255.xxx.xx:8096     from cellphone this did not work

Allow remote connections to this Emby Server.     is checked

Enable automatic port mapping..     is checked

Firewall set  as follows

139,445/tcp                ALLOW IN    Anywhere                  
137,138/udp                ALLOW IN    Anywhere                  
8096/tcp                   ALLOW IN    Anywhere                  
8920/tcp                   ALLOW IN    Anywhere                  
1900/udp                   ALLOW IN    Anywhere                  
7359/udp                   ALLOW IN    Anywhere                  
139,445/tcp (v6)           ALLOW IN    Anywhere (v6)             
137,138/udp (v6)           ALLOW IN    Anywhere (v6)             
8096/tcp (v6)              ALLOW IN    Anywhere (v6)             
8920/tcp (v6)              ALLOW IN    Anywhere (v6)             
1900/udp (v6)              ALLOW IN    Anywhere (v6)             
7359/udp (v6)              ALLOW IN    Anywhere (v6)             

139,445/tcp                ALLOW OUT   Anywhere                  
137,138/udp                ALLOW OUT   Anywhere                  
139,445/tcp (v6)           ALLOW OUT   Anywhere (v6)             
137,138/udp (v6)           ALLOW OUT   Anywhere (v6) 

 

Any help would be appreciated

Anne

Edited February 15 by GrimReaper
WAN IP masked

[Luke 37125]

Hi there, what exactly happens when you try to remote connect?

[Annie Sixgun 3]

Firefox can’t establish a connection to the server at 192.168.1.xxx:8096.

or just hangs with the timer circle running

[Annie Sixgun 3]

Sorry,,, meant  

http://73.255.xxx.xx:8096

Local lan access works

Edited February 15 by GrimReaper
WAN IP masked

[Luke 37125]

OK, I would suggest checking out our Connection Troubleshooter:

Connectivity

Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks.

[Happy2Play 8309]

20 minutes ago, Annie Sixgun said:

Enable automatic port mapping..     is checked

Sounds like a port forwarding issue.  Does the server log show port mapper errors?

[Annie Sixgun 3]

Still trying to answer your first question...  As for port mapping errirs,, What do I look for??

 

 

To locate your server's internal address, simply open the Emby Server Dashboard on the Emby Server machine, typically http://localhost:8096  works

If the above still does not work, please ensure the machine running Emby Server is turned on, and that the Emby Server application is running.Loaded: loaded (/lib/systemd/system/emby-server.service; enabled; vendor p>
     Active: active (running) since Wed 2024-02-14 16:56:08 EST; 2h 11min ago
   Main PID: 1234 (EmbyServer)
      Tasks: 29 (limit: 18784)

Canyouseeme.org results

Error: I could not see your service on 73.255.xxx.xx on port (8096)
Reason: Connection refused

Error: I could not see your service on 73.255.xxx.xx on port (8920)
Reason: Connection refused

 

 

Edited February 15 by GrimReaper
WAN IP masked

[Happy2Play 8309]

Might want to edit your post above for address.

Can you post a server log.

 

[Annie Sixgun 3]

15 minutes ago, Happy2Play said:

Might want to edit your post above for address.

Can you post a server log.

 

Sorry, but I do not know what you meanby    Might want to edit your post above for address.

[Happy2Play 8309]

3 minutes ago, Annie Sixgun said:

Sorry, but I do not know what you meanby    Might want to edit your post above for address.

Your WAN address in the canyouseeme results.  But may need a mod to do it for you @GrimReaper

Edited February 15 by Happy2Play

[Annie Sixgun 3]

25 minutes ago, Happy2Play said:

Your WAN address in the canyouseeme results.  But may need a mod to do it for you @GrimReaper

I did already in a prior message,, I thought,,,,,,

Canyouseeme.org results

Error: I could not see your service on 73.255.xxx.xx on port (8096)
Reason: Connection refused

Error: I could not see your service on 73.255.xxx.xx on port (8920)
Reason: Connection refused

Edited February 15 by GrimReaper
WAN IP masked

[Happy2Play 8309]

You do not want to put your WAN on a public forum.

Can you post a server log.  or check it for port mapper error.

[Annie Sixgun 3]

4 minutes ago, Happy2Play said:

You do not want to put your WAN on a public forum.

Can you post a server log.  or check it for port mapper error.

OK, how do I dothat.... I have been on emby about 48 hours

[Happy2Play 8309]

Just now, Annie Sixgun said:

OK, how do I dothat.... I have been on emby about 48 hours

Directions are in the link I attached above go to the server logs section as there are different ways to access logs.  But dashboard download is potentially the easiest.

 

[Annie Sixgun 3]

45 minutes ago, Happy2Play said:

Directions are in the link I attached above go to the server logs section as there are different ways to access logs.  But dashboard download is potentially the easiest.

 

 

embyserver.txt

[Happy2Play 8309]

6 minutes ago, Annie Sixgun said:

 

embyserver.txt 38.7 kB · 0 downloads

As I suspected port mapping is not working on your setup.

2024-02-14 20:40:50.423 Error PortMapper: Error creating port map
	*** Error Report ***
	Version: 4.8.1.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.15.0-94-generic (buildd@lcy02-amd64-096) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #104-Ubunt
	Framework: .NET 6.0.25
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: An error occurred while sending the request.
	 ---> System.IO.IOException: The response ended prematurely.
	   at System.Net.Http.HttpConnection.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   --- End of inner exception stack trace ---
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMapInternal(Mapping mapping, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	   at Emby.PortMapper.ExternalPortForwarding.CreateRules(INatDevice device, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.IO.IOException: The response ended prematurely.
	Source: System.Net.Http
	TargetSite: Void MoveNext()
	   at System.Net.Http.HttpConnection.SendAsyncCore(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)

 

So you will have to do manual portforwarding on your router.

@GrimReapercan you get the hyperlinks in first post also.  Text is masked but not actual link.

Edited February 15 by Happy2Play

[GrimReaper 3313]

22 minutes ago, Happy2Play said:

GrimReapercan you get the hyperlinks in first post also.  Text is masked but not actual link

Sure.