casminkey 15 Posted February 12 Share Posted February 12 Any ideas why subtitles for a particular movie would be shown off-screen? Meaning, you can only see the very tops of the letters?  I frequently use subtitles and never seen this before. Oddly enough, the movie is A Quiet Place and it's all sign language, so subtitles are necessary. This is from VLC, and looks fine...  But in Emby, they are too low and mostly off-screen...  Any ideas? Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 12 Share Posted February 12  Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!  Link to comment Share on other sites More sharing options...
casminkey 15 Posted February 12 Author Share Posted February 12 Appreciated it! Started playing it from Chrome browser at 2:45pm local time (EST), via username Curt. I fast forwarded to the 4-minute mark which is the time of the screen shots I submitted earlier. embyserver.txt ffmpeg-transcode-72ed3583-9786-46e0-aca2-57de0aeacf98_1.txt Link to comment Share on other sites More sharing options...
ebr 14913 Posted February 13 Share Posted February 13 Hi. Are you running a projector on a 2.35 screen? Link to comment Share on other sites More sharing options...
casminkey 15 Posted February 13 Author Share Posted February 13 13 minutes ago, ebr said: Hi. Are you running a projector on a 2.35 screen? No, this was directly from a web browser (Chrome). But issue happens on an iPhone as well. I can try from other devices if that's helpful, like a TV with Google TV or Roku. Link to comment Share on other sites More sharing options...
badous 12 Posted February 13 Share Posted February 13 (edited) Hello I am having the same issue with PGS subtitles. When a movie is full screen, Ican see them even if they are low, but if it has got black bars, it is hidden behind them. here are logs.ffmpeg-transcode-ea5b9063-c74f-4752-bed7-1bc68e2d7ff0_1.txtembyserver.txt Edited February 13 by badous 1 Link to comment Share on other sites More sharing options...
visproduction 123 Posted February 14 Share Posted February 14 Related? https://emby.media/community/index.php?/topic/92898-some-question-emby-client-on-samsung-tv-subtitle-position-pgssubsrt-and-transcoding/ Â Link to comment Share on other sites More sharing options...
Happy2Play 8282 Posted February 14 Share Posted February 14 Something does not look quite right looking at both images as the bottom on I would say is cropping the bottom of the image. Link to comment Share on other sites More sharing options...
badous 12 Posted February 14 Share Posted February 14 The format of the movie is 2.40:1 in this instance. When it is a 16:9 movie, the subtitles appear correctly. It looks like when transcoding, the server convert correctly the subtitles but adds a black bar on top of them. Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 17 Share Posted February 17 HI, as a test, if you turn off hardware transcoding, how does that compare? Link to comment Share on other sites More sharing options...
badous 12 Posted February 18 Share Posted February 18 Hi @Luke, I turned off hardware transcoding and it displayed the subtitles correctly. On my android tv box using Emby for androidTV 2.1.02g and even on the browser. Â Here are some logs of that moment. embyserver (1).txtffmpeg-transcode-78af2102-527c-4038-bddc-b946abb6c87a_1.txtffmpeg-transcode-fb77721b-5950-45d1-b23a-52dff7838020_1.txtffmpeg-transcode-869cfb23-e386-44de-854c-d7cb62fb3e54_1.txtffmpeg-transcode-b9bb2123-99e3-4ceb-968c-7dc800e98ade_1.txt Link to comment Share on other sites More sharing options...
mbo 12 Posted February 19 Share Posted February 19 Got a problem with PGSs, too. Will have access to my server.log later this week. Server is 4.8.1.0 Client Firefox 122.0.1 MacOS Sonoma   Link to comment Share on other sites More sharing options...
FredrikT 22 Posted February 19 Share Posted February 19 On 13/02/2024 at 15:22, ebr said: Hi. Are you running a projector on a 2.35 screen? I am, and with the subtitles in the lowest position (which I've always used), the lower parts of the characters are cut off (like the bottom of g, j, p, etc). Is this a known issue? Link to comment Share on other sites More sharing options...
casminkey 15 Posted February 19 Author Share Posted February 19 On 2/17/2024 at 6:09 PM, Luke said: HI, as a test, if you turn off hardware transcoding, how does that compare? Yes, after turning off hardware transcoding, they seem to be much better. 1 Link to comment Share on other sites More sharing options...
JoLarsson 19 Posted February 22 Share Posted February 22 4.8.1.0 I now have this problem with embedded PGS subtitles. The subtitles either do not show at all or only a few pixels showing at the bottom. The only thing working for me is turning off hardware transcoding. I'm normally using Intel Quicksync (Intel UHD Graphics 630). I know for sure these movies played without problems a couple of months ago.  With hardware transcode ON: With hardware transcode OFF: embyserver.txt ffmpeg-transcode-ddff145c-e340-42df-bdc2-cf9a119a890a_1.txt Link to comment Share on other sites More sharing options...
Luke 37071 Posted February 22 Share Posted February 22 Hi, we're looking into it. Thanks. 2 1 Link to comment Share on other sites More sharing options...
badous 12 Posted March 5 Share Posted March 5 The problem is still present in 4.8.3.0 Link to comment Share on other sites More sharing options...
badous 12 Posted March 17 Share Posted March 17 Any new development on this? It is very annoying when almost 90% of what you watch is with subtitles. Link to comment Share on other sites More sharing options...
visproduction 123 Posted March 17 Share Posted March 17 (edited) sections.css and formdialog.css does safe-area-inset-bottom get a value somehwere or is it coming up as null or 0 in sections.css? Edited March 17 by visproduction Link to comment Share on other sites More sharing options...
Luke 37071 Posted March 17 Share Posted March 17 9 hours ago, badous said: Any new development on this? It is very annoying when almost 90% of what you watch is with subtitles. Are they completely off the screen for you? I have not been able to reproduce this. Link to comment Share on other sites More sharing options...
badous 12 Posted March 18 Share Posted March 18 2 hours ago, Luke said: Are they completely off the screen for you? I have not been able to reproduce this. Yes they are completely off the screen when hardware transcoding is on. I tried with vaapi and quicksync encoders, same thing for both. I even tried all the possible choices in the new subtitle options section. Still no luck. Whatever the player I try on. If the player can natively display pgs subs, no problem. But as soon as the video is transcoding, no more pgs displayed. Link to comment Share on other sites More sharing options...
Luke 37071 Posted March 25 Share Posted March 25 OK we're looking into it. Thanks. Link to comment Share on other sites More sharing options...
badous 12 Posted March 25 Share Posted March 25 thanks @Luke 1 Link to comment Share on other sites More sharing options...
badous 12 Posted April 20 Share Posted April 20 Still the same issue with 4.8.4.0. PGS displayed with hardware transcoding off and hidden under the black bar with hardware transcoding on. Link to comment Share on other sites More sharing options...
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