remote (outside of LAN) playback of live TV results in PLayback Error

[jordy 284]

Hi, I'm away from home atm, and trying to watch LiveTV. All I get is this:

Playback Error: No compatible streams are currently available. Please try again later or contact your system administrator for details.

Should I be able to watch it remotely? I'm in an position where TV reception is very poor - signal is blocked by trees etc, but I have good Mobile phone reception.

 

EDIT: I can playback everything else (TVEpisodes and Movies etc) just fine so data stream is good.

Any Ideas?

Thanks

Paul

Edited February 7 by jordy
additional info

[Luke 37071]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[jordy 284]

22 minutes ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

PLayback attempt started at 15:43

Thanks

embyserver.txt

[Luke 37071]

Have you tried a different browser for comparison purposes?

[Luke 37071]

And also can you capture the contents of the browser debug console?

[jordy 284]

18 minutes ago, Luke said:

Have you tried a different browser for comparison purposes?

Yes, both FF and Chrome (latest Versions) produce the same error.

Debug result attached.

 

Paul

 

[jordy 284]

@Luke, after I took and uploaded the ss of the debug console, I noticed these additions to the report. they may shed more light...

[Luke 37071]

Can you restart the server, and without trying to play anything, are you able to get a recording going?

[jordy 284]

34 minutes ago, Luke said:

Can you restart the server, and without trying to play anything, are you able to get a recording going?

I restarted the server.

Started a live recording of The Chase, the red dot appeared in the guide.

Opened the dashboard to check went to LiveTV/Recordings and it was blank, however LiveTV/Schedules shows the chase scheduled for whatever the current time is. The start time updates every minute.

I cannot play the recording, get the same msg - no compatible streams...

I am currently in a different time zone, Home(server) time +30mins. Would that be affecting things?

 

embyserver(1).txt

Edited February 7 by jordy
added log

[Luke 37071]

Are you able to check the file system? is a recording file being created? Your log is showing lots of errors from the haupauuge tuner, as if it all tuner slots are in use and a stream can't be opened.

[jordy 284]

21 minutes ago, Luke said:

Are you able to check the file system? is a recording file being created? Your log is showing lots of errors from the haupauuge tuner, as if it all tuner slots are in use and a stream can't be opened.

 

I have discovered that the tuner is "Unavailable" according to WinTV.

I rebooted the pc but it's still unavailable. I'll see if I can get my son to go in and check it out for me.

Apologies

thanks

Paul

[Luke 37071]

OK please let us know what you find. Thanks.

[jordy 284]

16 hours ago, Luke said:

OK please let us know what you find. Thanks.

All fixed. The tuner had somehow become disconnected from the pc. Had my son reconnect it and it's now working as it should.

Thanks for your help and my apologies for the wild goose chase.

regards

Paul