Netdhio 0 Posted February 2 Share Posted February 2 Good evening Messrs. Emby, receive my cordial greetings, the one who writes to you is a client who has been with you for years, but I wanted to ask you for help to get out of this problem, I don't know why since this year 2024, the movies I have on my server, do not play if the subtitles are active... but if I deactivate them, if it plays, that has never happened... Last year has been very good, please if you could help me solve or explain if it is a general problem that they have been solving. I hope for prompt help or response, I left Plex because I liked Emby very much, please don't let me be disappointed, I've been doing this for weeks now and I always pay on time, and I'm not enjoying it. Technical details: QNAP TS-251A server, it has 8 ram, 6 teras of hard disk, and it has always worked well for me. Link to comment Share on other sites More sharing options...
Luke 37067 Posted February 2 Share Posted February 2 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Netdhio 0 Posted February 2 Author Share Posted February 2 buenas noches Señores emby, reciban mis saludos cordiales, el que le escribe es un cliente que tiene años con ustedes, pero quería pedirles ayuda para poder salir de este problema, no se porque desde este año 2024, las películas que tengo en mi servidor, no reproduce si están los subtítulos activo... pero si los desactivo si reproduce, eso jamás a pasado... el año pasado a estado muy bien, por favor si pudieran ayudarme a solucionar o explicarme si es un problema general que vienen solucionando. espero pronta ayuda o respuesta, yo abandone a plex porque emby me agrado mucho, por favor no dejen que me decepcione, llevo con esto ya semanas y yo pago siempre puntual, y no estoy disfrutando gracias, bendiciones. Detalles técnico: servidor QNAP TS-251A, Tiene 8 de ram, 6 teras de disco duro, y siempre me a funcionado bien.. Link to comment Share on other sites More sharing options...
Luke 37067 Posted February 2 Share Posted February 2 @NetdhioI've merged your topics together. Let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
Netdhio 0 Posted February 3 Author Share Posted February 3 6f09e35f-6626-4dbc-9388-3be72df6e588.mov That happens with all the movies please if you help me solve it, BECAUSE THAT DIDN'T HAPPEN BEFORE.... Link to comment Share on other sites More sharing options...
Luke 37067 Posted February 3 Share Posted February 3 Hi, sorry can you please reattach that again? Looks like that link isn't working for some reason. Thanks. Link to comment Share on other sites More sharing options...
Netdhio 0 Posted February 3 Author Share Posted February 3 That happens with all the movies please if you help me solve it, BECAUSE THAT DIDN'T HAPPEN BEFORE.... 6f09e35f-6626-4dbc-9388-3be72df6e588.mov Link to comment Share on other sites More sharing options...
Luke 37067 Posted February 3 Share Posted February 3 OK, Please attach the information requested in how to report a media playback issue. Thanks! Link to comment Share on other sites More sharing options...
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