JonnyP 25 Posted January 5 Share Posted January 5 Samsung Smart TV Tizen app - version 1.7.0 When I try and press the “go back” button the side menu pops up most of the time. Have to select “Home” and go back to main screen but sometimes the side menu is complete blank so I have to kill the app and restart. Happens mostly after watching media for a period of time. Pretty much the most frustrating experience I have ever had with Emby Theater - been using for close to a decade. Why is this happening? It seems like any time the app is updated more issues arise. Please fix this - really annoying and makes the app unusable. I will try to get photos when it happens and follow up on this thread. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 5 Share Posted January 5 Quote When I try and press the “go back” button the side menu pops up most of the time Hi, where are you when you do this? This only happens on the home screen. Link to comment Share on other sites More sharing options...
roaku 795 Posted January 5 Share Posted January 5 This has been happening to me too lately on the sideloaded Android app on my Shield. Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 5 Author Share Posted January 5 Luke, this happens on Home Screen (which is the intended screen I’m sure) and also on media details screen, and when trying to back out of media actually playing on screen. Like I said I will try and get some pics of it. Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 5 Share Posted January 5 3 hours ago, JonnyP said: Luke, this happens on Home Screen (which is the intended screen I’m sure) and also on media details screen, and when trying to back out of media actually playing on screen. Like I said I will try and get some pics of it. Hi, it does not happen on the media detail screen. Maybe you're pressing the left arrow key at the left edge of the screen? Then it will show. Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 5 Author Share Posted January 5 I know you are just trying to help but I feel you are insulting my intelligence— it IS happening on the detail screen. I will post a video and pictures when I get home from work tonight. 1 Link to comment Share on other sites More sharing options...
roaku 795 Posted January 5 Share Posted January 5 2 hours ago, Luke said: Hi, it does not happen on the media detail screen. Maybe you're pressing the left arrow key at the left edge of the screen? Then it will show. I think there is a bug. It's definitely happening to me occasionally in places where it should not. When it does happen, the app is essentially broken until I close it. Link to comment Share on other sites More sharing options...
roaku 795 Posted January 5 Share Posted January 5 I've also seen similar behavior occasionally in the Roku app, where pressing back on the remote doesn't end playback, and instead the remote starts interacting with a menu 'layer' behiind the playback. The solution there, too, is to exit the app and start over. Separately, I've noticed in the dashboard, at least once, that Emby was reporting no active playback when I definitely was playing something on another app. That might not be related to this issue, but it's plausible that if the server doesn't think a client is playing anything, that client might misbehave in unexpected ways. Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 6 Author Share Posted January 6 Happened again tonight - tried to attach video that showed issue in action, but this forum won’t accept the video as attachment. Picture attached. Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 6 Author Share Posted January 6 (edited) Just a follow up to that last post, I returned to the home screen using the side menu but now when I go into any detail screen, the menu pops up when trying to push back on remote. attached a couple of pics to show this and please believe me when I say, I am pushing the back button on my remote and not the left button Edited January 6 by JonnyP Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 6 Share Posted January 6 1 hour ago, JonnyP said: Just a follow up to that last post, I returned to the home screen using the side menu but now when I go into any detail screen, the menu pops up when trying to push back on remote. attached a couple of pics to show this and please believe me when I say, I am pushing the back button on my remote and not the left button From opening the app fresh, what are the steps to reproduce? Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 6 Author Share Posted January 6 Basically just need to watch some media for an amount of time. I have noticed it’s probably around an hour of watching - then when pushing back button to return to Home Screen, it happens. Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 7 Author Share Posted January 7 Update: Attached is a pic of what happens when I try and back out of a movie and the menu comes up and is blank so I have to kill the app —- so very very very frustrating! What happened to this app?!? 1 Link to comment Share on other sites More sharing options...
SamES 890 Posted January 7 Share Posted January 7 What model is your TV? 1 Link to comment Share on other sites More sharing options...
FrostByte 5049 Posted January 7 Share Posted January 7 Just FYI. I've tried to duplicate this numerous times and as of yet can't seem to get anything like in the picture above. Mine is a 2018 in case you narrow it down to certain years. On a side note, I just got a firmware update from Samsung. So, they seem to be supporting older TVs somewhat still. 1 Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 7 Author Share Posted January 7 2021 SAMSUNG QN65Q70T 65" 4K SMART QLED TV 1 Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 12 Author Share Posted January 12 Luke, any progress on this? I really can’t believe how frustrating it is now to use this app that I have been using for years. What happened? Link to comment Share on other sites More sharing options...
SamES 890 Posted January 12 Share Posted January 12 I think the problem is that we have not been able to reproduce this issue, which makes it hard to resolve. If you only watch for 1 minute then back out, does this still occur? We need to be able to reproduce your process exactly to try and identify the issue. Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 12 Author Share Posted January 12 No it’s definitely after watching like an episode of tv or a movie etc. I tried reproducing it by doing stuff quickly - I could not - only after watching I would say atleast 20-30min. maybe it’s my version of TV software or something..? I used the native Emby download on the TV (1.6.4) and that’s when I first noticed it, so I went to side load with a usb version 1.7.0 - same issue. Link to comment Share on other sites More sharing options...
izzy198888 2 Posted January 12 Share Posted January 12 Same here. Link to comment Share on other sites More sharing options...
SamES 890 Posted January 12 Share Posted January 12 So what happens if you let it get to the end of the episode? Does it automatically return to the episode detail screen? Link to comment Share on other sites More sharing options...
SamES 890 Posted January 12 Share Posted January 12 4 hours ago, izzy198888 said: Same here. What model TV, app version and server version please? Link to comment Share on other sites More sharing options...
JonnyP 25 Posted January 12 Author Share Posted January 12 I push back if I don’t want to watch next episode or end of episodes and the pics I attached above happen. either the menu comes up during playback or I return to details screen then hitting back again brings up side menu —— I am hitting back on my remote NOT pushing left arrow. tv model is SAMSUNG QN65Q70T 65" 4K SMART QLED TV app 1.7.0 server 4.7.14.0 Link to comment Share on other sites More sharing options...
SamES 890 Posted January 13 Share Posted January 13 I can't reproduce this, so there is something particular about your issue. Are you using horizontal or vertical layout for the home screen? Where are you starting playback from? ie: from the TV shows library, the home screen, etc? Are you starting playback from the details screen or are you pressing play directly from the show/episode tile, or some other way? Are you starting with play, or play all? When you press back, how many times do you press back before the side menu shows? Link to comment Share on other sites More sharing options...
Luke 37068 Posted January 18 Share Posted January 18 Does it reproduce with 1.7.1? 1 Link to comment Share on other sites More sharing options...
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