add 31.7 Catchy Comedy, Huntsville, AL 35810

[justinrh 174]

Please add channel 31.7 Catchy Comedy to the 35810 guide.

Edited December 15, 2023 by justinrh

[justinrh 174]

Is anyone looking at this?

[ebr 14913]

Hi.  Is this a brand new channel?  Have you checked other lineups in that area to see if it is included?

[justinrh 174]

I don't know what you mean by other lineups?  You mean on my TV - yes, and my HDHomerun.

I've not been asked this question before when requesting new channels be added.

[ebr 14913]

If it is a brand new channel then it will get picked up by our provider.  Sometimes this takes some time though.

I asked about the lineup because the provider sometimes just adds a new lineup for your area that includes the new channel.

[justinrh 174]

Sure, I suppose Emby's provider could eventually pick it up, maybe, hopefully, but when will that be?  In the past Cayars would be a bit more proactive and tell the provider.

Edited December 21, 2023 by justinrh

[Luke 37066]

Hi, we'll pass this onto Gracenote. Thanks.

[justinrh 174]

How does this take?  The channel is still not in the guide.

[ebr 14913]

We've passed it on.  Did you check to be sure there wasn't a new lineup including it?

[justinrh 174]

6 hours ago, ebr said:

Did you check to be sure there wasn't a new lineup including it?

Not sure what you mean.  All I know is that it still is not in my channel list.

[ebr 14913]

Just now, justinrh said:

Not sure what you mean.  All I know is that it still is not in my channel list.

I mean that they may have added a different lineup in  your area that does have that channel.  They've been re-creating some lineups lately.

[justinrh 174]

Sorry, I still don't know what you mean by "lineup".  The channel is not in the entire list of all my channels.

See post

 for all of the channels in my reach.

Edited January 12 by justinrh

[ebr 14913]

2 minutes ago, justinrh said:

I still don't know what you mean by "lineup"

When you add a guide source, you select a "lineup" which is a list of channels and guide data provided by GN.

[justinrh 174]

Hmmm, what is an Emby user to do ...

[ebr 14913]

14 hours ago, justinrh said:

Hmmm, what is an Emby user to do ...

Server log?

[justinrh 174]

Today it is working.  I have only 1 OTA lineup, which makes sense.  So, no, there are no other lineups to choose from.

[ebr 14913]

So it is showing properly for you now, correct?

[justinrh 174]

The channel is not showing now, if that is what you mean.

[ebr 14913]

What did you mean by?

On 1/13/2024 at 11:29 AM, justinrh said:

Today it is working

 

[justinrh 174]

Well, you asked me to check for lineups, right?  I told you there was a problem with lineups showing in Emby.  Then I showed you that lineups were working.  I didn't say the channel showed up - I would have clearly stated that and not bothered with showing you that Emby was now showing lineups.  I apologize for not being more clear when stating that "it" was working.

So, to be clear, both channel issues I mentioned are not yet corrected. @ebr

[Luke 37066]

On 1/12/2024 at 5:55 PM, justinrh said:

Hmmm, what is an Emby user to do ...

There was an error downloading the lineups. Please check the zip code, ensure it is correct and try again. 

If the issue persists then please attach the emby server log. Could just be a gracenote server outage of some sort. It's rare, but it does happen.

[justinrh 174]

Luke, if you look past that post, you will see it worked the next day.  Thus the 'random' problem I reported a few minutes ago where I referenced the log. 

And, yes, I verified the ZIP ...

[Luke 37066]

The server log would be needed to find out what happened when you saw that error message. Most likely answer is temporary Gracenote outage.

[justinrh 174]

Any ETA when 31.7 will be added?

[ebr 14913]

I have re-pinged GN on this.