Luke 37066 Posted January 16 Share Posted January 16 Can you please download the latest build and try again? Thanks. Link to comment Share on other sites More sharing options...
Super1 12 Posted January 16 Author Share Posted January 16 1 minute ago, Luke said: Can you please download the latest build and try again? Thanks. I did. The latest build was 27.12. Version 3.3.56. It still doesnt work Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 16 Share Posted January 16 The latest version is 3.3.60. Link to comment Share on other sites More sharing options...
Super1 12 Posted January 17 Author Share Posted January 17 8 hours ago, Luke said: The latest version is 3.3.60. I am on playstore right now. It says 3.3.56 i am even beta. Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 17 Share Posted January 17 Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
Super1 12 Posted January 17 Author Share Posted January 17 55 minutes ago, Luke said: Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Ok i deleted beta and reinstalled from play store. The version in play store os 3.3.56. I tried it and it still doesnt work Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 17 Share Posted January 17 1 hour ago, Luke said: Can you try sideloading our standard android app on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
nurgemedia 4 Posted January 17 Share Posted January 17 @Luke I have uninstalled the beta version - 3.3.56 and sideloaded the arm64 apk. When I check the app version it still shows as the current beta build, is this correct? Upon opening Emby it asked me to sign in, I'm assuming a successful uninstall/sideload. The black screen is still present. I've also updated my phone to the latest security patch: December 1, 2023. Please let me know if there is anything else I can do to help resolve this issue. thanks! Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 17 Share Posted January 17 Just now, nurgemedia said: @Luke I have uninstalled the beta version - 3.3.56 and sideloaded the arm64 apk. When I check the app version it still shows as the current beta build, is this correct? Upon opening Emby it asked me to sign in, I'm assuming a successful uninstall/sideload. The black screen is still present. I've also updated my phone to the latest security patch: December 1, 2023. Please let me know if there is anything else I can do to help resolve this issue. thanks! What is the version number you have now? Link to comment Share on other sites More sharing options...
nurgemedia 4 Posted January 17 Share Posted January 17 9 minutes ago, Luke said: What is the version number you have now? I checked the Emby version via the Play Store and it says 3.3.56 and opens the app. When I check the version in the Apps area of the phone and the App Settings area of Emby, it shows as 3.3.60, so this should be the intended sideload release. Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 17 Share Posted January 17 1 minute ago, nurgemedia said: I checked the Emby version via the Play Store and it says 3.3.56 and opens the app. When I check the version in the Apps area of the phone and the App Settings area of Emby, it shows as 3.3.60, so this should be the intended sideload release. can you obtain an android app log by following the instructions here: Thanks. Link to comment Share on other sites More sharing options...
nurgemedia 4 Posted January 17 Share Posted January 17 (edited) 14 minutes ago, Luke said: can you obtain an android app log by following the instructions here: Thanks. I have attached the log file as .txt And to add some context. 1st test - DeX over cable to my computer, it worked. 2nd test - external display (Xreal Air 2 Pro) and it produced a black screen. emby-log.txt Edited January 17 by nurgemedia Link to comment Share on other sites More sharing options...
Super1 12 Posted January 19 Author Share Posted January 19 On 1/17/2024 at 6:29 AM, Luke said: Hi. I have installed 3.3.6 version and in dex mode it still only play audio with black screen Link to comment Share on other sites More sharing options...
DrNoD 5 Posted January 25 Share Posted January 25 I have same problem. "Last year" i used to watch some movies on emby, using Samsung Dex with dhmi adapter on computer display. Seems update of Adroid causing this error. All is newest version (emby from market) and android newest update from samsung. Black screen, just sound playing. Using emby in browser, there is video and audio. Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 25 Share Posted January 25 6 hours ago, DrNoD said: I have same problem. "Last year" i used to watch some movies on emby, using Samsung Dex with dhmi adapter on computer display. Seems update of Adroid causing this error. All is newest version (emby from market) and android newest update from samsung. Black screen, just sound playing. Using emby in browser, there is video and audio. Hi. Can you try sideloading the latest build on the same device and see how that compares? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
DrNoD 5 Posted January 25 Share Posted January 25 No. Not working. Still black screen. Other things like Youtube app are working. And emby did work before the last Samsung update. (Happened between christmas and first weeks of january) Also not working on mobile when the external screen is connected. Need to disconnect external screen and restart emby on mobile. Then there is video again. 1 Link to comment Share on other sites More sharing options...
Cr8iveLosr 53 Posted January 26 Share Posted January 26 9 hours ago, DrNoD said: And emby did work before the last Samsung update. (Happened between christmas and first weeks of january) Def not a Samsung issue. There are now several threads in android beta forum. Tested on Amazon Fire, Nvidia Shield and Walmart onn. All behaving the same as your issue. Maybe you'll have better luck. The other threads have been ignored for some time now. 1 Link to comment Share on other sites More sharing options...
tOLJY 13 Posted January 26 Share Posted January 26 I'm on another thread, but don't blame them for 'ignoring the rest'. Seems like a major issue is worth them tackling one at the time/consolidating them so it's easier to work. That being said, I'm on 3.3.62 and the issues still persist..not sure if the other guy ever got that installed. With my issue I also can't get logs exported so understandably I'm of no help to them Link to comment Share on other sites More sharing options...
nurgemedia 4 Posted January 26 Share Posted January 26 On 1/17/2024 at 1:14 AM, nurgemedia said: I have attached the log file as .txt And to add some context. 1st test - DeX over cable to my computer, it worked. 2nd test - external display (Xreal Air 2 Pro) and it produced a black screen. emby-log.txt 166.7 kB · 1 download @Luke Any update on this? Was my log file helpful? Do you need additional testing? Please let me know how I can help. 1 Link to comment Share on other sites More sharing options...
Luke 37066 Posted January 26 Share Posted January 26 Hi, we are looking into it. Thanks. 2 Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 1 Share Posted February 1 Hi, can you please try the latest sideload build and let us know if this is resolved? https://emby.media/emby-for-android.html Thanks. Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 2 Share Posted February 2 @Super1? Link to comment Share on other sites More sharing options...
DrNoD 5 Posted February 2 Share Posted February 2 Still black sceen... 1 1 Link to comment Share on other sites More sharing options...
Super1 12 Posted February 15 Author Share Posted February 15 On 2/2/2024 at 8:46 PM, Luke said: @Super1? Sorry for late responding. I just installed 3.3.6.8 and in dex mode screen is still black with audio present Link to comment Share on other sites More sharing options...
Luke 37066 Posted February 15 Share Posted February 15 Thanks for the update. We are looking into it. Link to comment Share on other sites More sharing options...
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