Plugins catalogue not loading

[Pieterdc 0]

Hi all

I recently installed the Emby docker image on my synology DS918+ with 8 Gb ram. 

docker emby version: 4.7.14.0

All is working well, only if you open the plugins catalogue it keeps loading.

In the logs i get the following error;

2023-11-27 10:54:08.548 Error HttpClient: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
2023-11-27 10:54:08.563 Error Server: Error processing request
*** Error Report ***
Version: 4.7.14.0
Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
Operating system: Linux version 4.4.180+ (root@build3) (gcc version 8.5.0 (GCC) ) #42962 SMP Mon May 29 14:38:23 CST 2023
Framework: .NET 6.0.20
OS/Process: x64/x64
Runtime: system/System.Private.CoreLib.dll
Processor count: 4
Data path: /config
Application path: /system
MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://www.mb3admin.com/admin/service/EmbyPackages.json timed out
---> System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing.
---> System.TimeoutException: A task was canceled.
---> System.Threading.Tasks.TaskCanceledException: A task was canceled.

I googled some, most (if not all) of the solutions mention the firewall, but I can ping https://www.mb3admin.com/admin/service/EmbyPackages.json from inside the docker container, so I think there are no issues here. 

 

If you don't have enough info, please let me know. 

Thanks in advance!

emby_log.txt

[ebr 14925]

3 hours ago, Pieterdc said:

but I can ping

Hi.  That would be from a different app than your server.  Firewalls block/allow by process.  Did you check to be sure your Firewall is not blocking and is allowing the server?

[Pieterdc 0]

33 minutes ago, ebr said:

Hi.  That would be from a different app than your server.  Firewalls block/allow by process.  Did you check to be sure your Firewall is not blocking and is allowing the server?

Hi

Yeah, nothing is blocking the traffic, unfortunately even if I disable the firewall I have the same issue.

[ebr 14925]

If nothing is blocking then the server just may not have access to the internet at all.  Bottom line, your server cannot reach ours for some reason - most likely local network configuration.

[Luke 37099]

A VPN could also be causing this. Are you behind one?

[Pieterdc 0]

15 hours ago, Luke said:

A VPN could also be causing this. Are you behind one?

I'm not using a VPN.

17 hours ago, ebr said:

If nothing is blocking then the server just may not have access to the internet at all.  Bottom line, your server cannot reach ours for some reason - most likely local network configuration.

I have no special config on my lan. Weird thing was that the catalogue loaded yesterday evening, but now when I try again it doesn't load anymore. 

Cant find the logs of the successful load, my bad but I did't change any config sinds 3 days+ so I'm not sure why it worked yesterday.

 

Is it possible something is blocked by my ISP, would be weird because its outgoing traffic but still.  

[Luke 37099]

Let us know if you find anything. Thanks.